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Dell Latitude D620 - Won't even try to boot
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Hi,
I read the other posts about dead Dell Latitudes, but I haven't found one quite like mine. I was working this morning, then I walked away for a few minutes, my computer was completely locked up. So I powered down. Now when I press the power on button I shift lock and scroll lock buttons flash for about a minute and then it stops. Doesn't even seem to be trying to boot up. I tried to remove the battery, no go. I tried to power up with the battery, also no go.
I am not a hardware techie kind of person, I am an information engineer. So playing with the motherboard etc. is beyond me. I just need to know if this is an easy fix or if I need to take it in for servicing.
Thanks for your help.
I read the other posts about dead Dell Latitudes, but I haven't found one quite like mine. I was working this morning, then I walked away for a few minutes, my computer was completely locked up. So I powered down. Now when I press the power on button I shift lock and scroll lock buttons flash for about a minute and then it stops. Doesn't even seem to be trying to boot up. I tried to remove the battery, no go. I tried to power up with the battery, also no go.
I am not a hardware techie kind of person, I am an information engineer. So playing with the motherboard etc. is beyond me. I just need to know if this is an easy fix or if I need to take it in for servicing.
Thanks for your help.
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Join Date: Jan 2008
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Junior Poster in Training
If your system is still under warranty you will probably want to have Dell work on it.
Well, that wasn't the answer that I was hoping for. Thanks for answering.
If anyone else has any other answers I would still love to hear from you.
If anyone else has any other answers I would still love to hear from you.
Hello,
My name is Mike, I’m a Technical Analyst at Dell corporate headquarters in Round Rock, TX. I’m part of an internet outreach team developed to interact with the online community regarding technical questions and issues that customers face with Dell products.
Blinking Scroll and Caps lock lights indicate a problem with the system recognizing the memory. Use this manual and try reseating the memory to see if it helps the problem. If you have two memory sticks, try removing one and then powering on the system, if you get the same problem, put the original stick back in and remove the other. This will help narrow down a bad memory stick.
If one stick works, try removing the good stick and put the “failed” chip in the slot that the good chip came out of, if it works then the problem is a bad slot on the motherboard.
Mike
Dell customer advocate
My name is Mike, I’m a Technical Analyst at Dell corporate headquarters in Round Rock, TX. I’m part of an internet outreach team developed to interact with the online community regarding technical questions and issues that customers face with Dell products.
Blinking Scroll and Caps lock lights indicate a problem with the system recognizing the memory. Use this manual and try reseating the memory to see if it helps the problem. If you have two memory sticks, try removing one and then powering on the system, if you get the same problem, put the original stick back in and remove the other. This will help narrow down a bad memory stick.
If one stick works, try removing the good stick and put the “failed” chip in the slot that the good chip came out of, if it works then the problem is a bad slot on the motherboard.
Mike
Dell customer advocate
The laptop is cool. I purchase a new from dell. However, The battery of running time is too low. I bought new one from http://www.batterygoshop.co.uk/dell/...20-battery.htm . Does anyone have this problem?
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Join Date: Aug 2003
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Originally Posted by batteryfast 
The laptop is cool. I purchase a new from dell. However, The battery of running time is too low. I bought new one from http://www.batterygoshop.co.uk/dell/...20-battery.htm . Does anyone have this problem?
Linux boot cd http://www.knopper.net/knoppix/index-en.html
I just recently had this exact same issue. The same scenario happened. I was just curious to see if you had found a solution for this issue. I'm pretty much a broke college student working two jobs and can't afford to just go out and buy a new laptop. I really appreciate any assisstance on this matter. From what I was reading in the message board was that it might be the motherboard.
Thank you
Thank you
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Originally Posted by llamaladymd
Hi,
I read the other posts about dead Dell Latitudes, but I haven't found one quite like mine. I was working this morning, then I walked away for a few minutes, my computer was completely locked up. So I powered down. Now when I press the power on button I shift lock and scroll lock buttons flash for about a minute and then it stops. Doesn't even seem to be trying to boot up. I tried to remove the battery, no go. I tried to power up with the battery, also no go.
I am not a hardware techie kind of person, I am an information engineer. So playing with the motherboard etc. is beyond me. I just need to know if this is an easy fix or if I need to take it in for servicing.
Thanks for your help.
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Join Date: Aug 2003
Posts: 9,537
Reputation:
Solved Threads: 490
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Originally Posted by mrolivarez3
I just recently had this exact same issue. The same scenario happened. I was just curious to see if you had found a solution for this issue. I'm pretty much a broke college student working two jobs and can't afford to just go out and buy a new laptop. I really appreciate any assisstance on this matter. From what I was reading in the message board was that it might be the motherboard.
Thank you
Linux boot cd http://www.knopper.net/knoppix/index-en.html
The problem seems to be with the memory module(s). According to Dell Support page, the flashing lights indicate a bad memory modules (or bad connection) you can go to the Dell Support page (support.dell.com) and look up the access details for the memory to see if you want to try. Otherwise just take it into tech support. Good Luck!
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