My Itunes will not open or play music and i have all of my updates installed on the Emac. I am working on 10.2.8 and its been fine until now. i looked in the crash log, which i don't really understand but anyhow maybe someone could help?


Date/Time: 2004-09-20 11:40:13 -0400
OS Version: 10.2.8 (Build 6R73)
Host: Stephanie-LaFeras-Computer.local.

Command: iTunes
PID: 562

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x00646000

Thread 0 Crashed:
#0 0x90165504 in __CFFromUTF8
#1 0x901ac884 in __CFStringDecodeByteStream3
#2 0x901abd84 in __CFStringCreateImmutableFunnel3
#3 0x9013eaf8 in _CFPropertyListCreateFromXMLData
#4 0x9014d820 in _loadXMLDomainIfStale
#5 0x9014d5f8 in getXMLKeysAndValues
#6 0x9014d478 in computeDictRep
#7 0x9014d344 in _CFApplicationPreferencesCreateValueForKey
#8 0x9014b9b0 in CFPreferencesCopyAppValue
#9 0x9014b884 in _CFBundleCopyUserLanguages
#10 0x9014b154 in _CFBundleAddPreferredLprojNamesInDirectory
#11 0x9014ace4 in _CFBundleGetLanguageSearchList
#12 0x9014ef90 in CFBundleCopyResourceURL
#13 0x90158104 in CFBundleGetLocalInfoDictionary
#14 0x90158074 in CFBundleGetValueForInfoDictionaryKey
#15 0x90266afc in _fetchBundleInfo
#16 0x90246820 in _CSCheckFix
#17 0x969a2eac in SendEventToEventTargetInternal
#18 0x969a63d0 in SendEventToEventTargetWithOptions
#19 0x969cb8f0 in _ZN8HIObject6CreateEPK10__CFStringP14OpaqueEventRefPPS_
#20 0x969cea24 in HIObjectCreate
#21 0x969ba324 in _ZN11Application14GetApplicationEv
#22 0x969afc50 in GetApplicationEventTarget
#23 0x96a66450 in InitializeEventDispatcher
#24 0x96a66584 in _InitHLTB
#25 0x8fe0901c in call_image_init_routines
#26 0x8fe133a0 in _dyld_make_delayed_module_initializer_calls
#27 0x00004b1c in 0x4b1c
#28 0x00004a04 in 0x4a04
#29 0x00004964 in 0x4964

PPC Thread State:
srr0: 0x90165504 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x90165348 ctr: 0x90165338 mq: 0x00000000
r0: 0x00000000 r1: 0xbfffe1d0 r2: 0x24082280 r3: 0x00000800
r4: 0x005f3116 r5: 0x00016c55 r6: 0x00646000 r7: 0xfffffd6b
r8: 0xbfffe2c4 r9: 0x00646000 r10: 0x00000008 r11: 0x00000002
r12: 0x90165338 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000001 r19: 0x00000000
r20: 0x00000800 r21: 0x005f3116 r22: 0xbfffe2c4 r23: 0x00000000
r24: 0x00000001 r25: 0x00000000 r26: 0xfffffd6b r27: 0x00016c54
r28: 0x005f3117 r29: 0x00000000 r30: 0x00000000 r31: 0x90165348

what version is your iTunes? ever tried updating?

A couple of possible clues into what the problem might be:


It could be a song with a bad character in the file name or ID3 tags that causes it to crash. UTF8 is "unicode", which is a text encoding. Got any files with non-english characters in them?


It could be that the iTunes Music Library XML file is corrupt. This can be found in ~/Music/iTunes/. Try moving it to your Desktop and starting iTunes and seeing if it'll re-create the XML library and play your music.