I need help

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Re: I need help

 
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  #11
Oct 4th, 2004
Originally Posted by MiDude
Must I do this in safe mode?
It's certainly best to do it that way. Many newer malware programs of any type try to block removal--or reinstall themselves right away. Working in Safe Mode ensures that they are not running interference as you work on the problems. (EDIT) Just make sure to reboot and run HijackThis in normal mode after the repair to ensure all is fixed.

Also, turn off System Restore to clear the restore points, then turn it back on again. It has been corrupted and must be reinitialized.
Last edited by TallCool1; Oct 4th, 2004 at 12:49 am. Reason: Clarification on the use of Safe Mode in repair.
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Re: I need help

 
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  #12
Oct 4th, 2004
You can try it in safe mode but it will return on the next reboot, or sooner. When you have got the latest version of hijackthis, rescan with it, making certain it's in a permanent folder & post the log here.

Can you also download this file from here:

Getservice.zip

Extract the file to the c:\ drive. Then navigate to the c:\getservices and double-click on the getservices.bat file. A notepad will open up. Please paste the contents of that notepad into this post.
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Re: I need help

 
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  #13
Oct 4th, 2004
If you're asking if you should be in safe mode when you run HijackThis, no- you should actually run it while booted normally, as many of the programs that you want HJT to detect and report might not be running while in safe mode.
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Re: I need help

 
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  #14
Oct 4th, 2004
Getting a lot of confusing/conflicting info here .
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Re: I need help

 
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  #15
Oct 4th, 2004
Logfile of HijackThis v1.98.2
Scan saved at 11:48, on 10/3/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\System32\msnmsg.exe
C:\PROGRA~1\SPYWAR~1\SPYDOC~1.EXE
C:\WINDOWS\System32\avp-32.exe
C:\Program Files\Scansoft\PaperPort\SmartUI\SmartUI.exe
C:\Program Files\Trojan Guarder Gold Version\Trojan Guarder.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\dzmrkz.dat
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\BRMFRSMG.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\nthp32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\fpbck.dll/sp.html#29126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\fpbck.dll/sp.html#29126
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\fpbck.dll/sp.html#29126
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0 ME\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5DEDD180-A81B-0DD2-B797-A930839625C6} - C:\WINDOWS\iery32.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Verizon Online\VisualIPInsight\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon Online\VisualIPInsight\IPMon32.exe"
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [AVP-SE] avp-32.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SpyStopper] C:\Program Files\SpyStopper\spystopper.exe
O4 - HKLM\..\Run: [TE_RegProtect] C:\Program Files\Anti Trojan Elite\TERegPct.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [Plug And Play] msnmsg.exe
O4 - HKLM\..\Run: [nthp32.exe] C:\WINDOWS\nthp32.exe
O4 - HKLM\..\RunServices: [AVP-SE] avp-32.exe
O4 - HKLM\..\RunServices: [Plug And Play] msnmsg.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Plug And Play] msnmsg.exe
O4 - HKCU\..\Run: [Spyware Doctor] C:\PROGRA~1\SPYWAR~1\SPYDOC~1.EXE /Q
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O4 - Global Startup: Verizon Online Account Setup.lnk = C:\Program Files\Verizon Online\VOLSW\Accstp4.0.exe
O4 - Global Startup: SmartUI.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Trojan Guarder Gold Version.lnk = C:\Program Files\Trojan Guarder Gold Version\Trojan Guarder.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{50077D79-8696-45D5-BDA9-D35E2504C020}: NameServer = 151.197.0.38 151.197.0.39

This was run on safe mode..
I think I'm followinf you...
However I couldn't find the trusted site parts & couldn't delete it
Homesearch is still my homepage I get only the best popups & Trojan guarder still constantly keeps deleting winupd which i tried deleting from its source
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Re: I need help

 
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  #16
Oct 4th, 2004
I tried deleting other things from the patter you guys told me to but not in safe mode. Thanks a lot for all your help & you are apreciated. I'll check this thread after school tomorrow so kepp postin.
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Re: I need help

 
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  #17
Oct 4th, 2004
You need to download the getservice file I posted.
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Re: I need help

 
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  #18
Oct 4th, 2004
Originally Posted by TallCool1
Working in Safe Mode ensures that they are not running interference as you work on the problems.
That's true (and often necessary) for Ad Aware, SpyBot, and similar removal programs, but HJT doesn't quite operate in the way that those programs do. To get the full picture of what's going on from a HJT scan, it's more "revealing" to run the scan from a normal boot.
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Please do not contact me by email or PM for help. We're all volunteers here, and only have so much free time to dedicate to our efforts.

However, if I've been working on a thread with you already, and seem to have "forgotten" your thread, please do send me a message. I try not to let things slip through the cracks, but it does happen sometimes.
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Re: I need help

 
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  #19
Oct 4th, 2004
Originally Posted by TallCool1
... turn off System Restore to clear the restore points, then turn it back on again. It has been corrupted and must be reinitialized.
That is a definitely a good idea: If the last system restore "snapshot" was taken when your system was infected, the infections we're trying to help you remove right now could be "brought back to life" by a reinstallation/reintroduction of the infected backups.
"May the Wombat of Happiness snuffle through your underbrush."
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Please do not contact me by email or PM for help. We're all volunteers here, and only have so much free time to dedicate to our efforts.

However, if I've been working on a thread with you already, and seem to have "forgotten" your thread, please do send me a message. I try not to let things slip through the cracks, but it does happen sometimes.
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Re: I need help

 
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  #20
Oct 4th, 2004
Originally Posted by crunchie
Can you also download this file from here:

Getservice.zip

Extract the file to the c:\ drive. Then navigate to the c:\getservices and double-click on the getservices.bat file. A notepad will open up. Please paste the contents of that notepad into this post.
You may be getting too much information, MiDude! At this point, this is what you need to do -- download the file crunchie requested (link in his quote above).
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