I'm trying to fix my friend's laptop, I ran spybot and adaware but something still seems to be amiss; here's the hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:30:38, on 2008-9-8
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\windows\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\windows\system32\spoolsv.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\windows\system32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\windows\System32\svchost.exe
C:\windows\system32\nvsvc32.exe
C:\windows\System32\svchost.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\windows\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\TOSHIBA\TME3\Tmesbs32.exe
C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe
C:\windows\system32\rundll32.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\DualPointUtility\TEDTray.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\Toshiba\TAudEffect\TAudEff.exe
C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE
C:\Program Files\TOSHIBA\TME3\TMESBS32.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\GridService\peer.exe
C:\WINDOWS\VMSnap3.EXE
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\TOSHIBA\TME3\TMEEJME.EXE
C:\windows\system32\ctfmon.exe
C:\windows\system32\conime.exe
D:\program\evernote\UniClipper.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\windows\system32\rundll32.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
D:\program\Thunder\Program\Thunder5.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: Thunder AtOnce - {01443AEC-0FD1-40fd-9C87-E93D1494C233} - D:\program\Thunder\ComDlls\TDAtOnce_Now.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\program\Adobe Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: ThunderBHO - {889D2FEB-5411-4565-8998-1DD2C5261283} - D:\program\Thunder\ComDlls\xunleiBHO_Now.dll
O2 - BHO: Windows Live 登录帮助程序 - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - D:\program\Adobe Acrobat\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.1852\swg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - D:\program\Adobe Acrobat\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NVRotateSysTray] rundll32.exe C:\WINDOWS\system32\nvsysrot.dll,Enable
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [DpUtil] C:\Program Files\TOSHIBA\DualPointUtility\TEDTray.exe
O4 - HKLM\..\Run: [TosHKCW.exe] "C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe"
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [TAudEffect] C:\Program Files\Toshiba\TAudEffect\TAudEff.exe /run
O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV31.EXE /Logon
O4 - HKLM\..\Run: [TMERzCtl.EXE] C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE /Service
O4 - HKLM\..\Run: [TMESBS.EXE] C:\Program Files\TOSHIBA\TME3\TMESBS32.EXE /Client
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [IMSCMig] C:\PROGRA~1\COMMON~1\MICROS~1\IME\IMSC40A\IMSCMIG.EXE /Preload
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Grid Service] "C:\Program Files\GridService\peer.exe" -n Grid
O4 - HKLM\..\Run: [VMSnap3] C:\WINDOWS\VMSnap3.EXE
O4 - HKLM\..\Run: [BigDog303] C:\WINDOWS\VM303_STI.EXE VIMICRO USB PC Camera (ZC0301PLH)
O4 - HKLM\..\Run: [Storm2Set] C:\windows\system32\rundll32.exe "D:\program\storm\StormSet.dll",CheckEnv
O4 - HKCU\..\Run: [ctfmon.exe] C:\windows\system32\ctfmon.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [UniClipper] "D:\program\evernote\UniClipper.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = D:\program\Microsoft Office\Onenote\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?SystemRoot%\Installer\{AC76BA86-2052-0000-7760-100000000002}\SC_Acrobat.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office OneNote 2003 快速启动.lnk = D:\program\Microsoft Office\Onenote\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: 使用迅雷下载 - D:\program\Thunder\Program\geturl.htm
O8 - Extra context menu item: 使用迅雷下载全部链接 - D:\program\Thunder\Program\getallurl.htm
O8 - Extra context menu item: 导出到 Microsoft Office Excel(&X) - res://D:\program\MICROS~1\Office\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: 转换为 Adobe PDF - res://D:\program\Adobe Acrobat\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: 转换为现有 PDF - res://D:\program\Adobe Acrobat\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: 转换选定的链接为 Adobe PDF - res://D:\program\Adobe Acrobat\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: 转换选定的链接为现有 PDF - res://D:\program\Adobe Acrobat\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: 转换选项为 Adobe PDF - res://D:\program\Adobe Acrobat\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: 转换选项为现有 PDF - res://D:\program\Adobe Acrobat\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: 转换链接目标为 Adobe PDF - res://D:\program\Adobe Acrobat\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: 转换链接目标为现有 PDF - res://D:\program\Adobe Acrobat\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java 控制台 - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: 启动迅雷5 - {09BA8F6D-CB54-424B-839C-C2A6C8E6B436} - D:\program\Thunder\Thunder.exe
O9 - Extra 'Tools' menuitem: 启动迅雷5 - {09BA8F6D-CB54-424B-839C-C2A6C8E6B436} - D:\program\Thunder\Thunder.exe
O9 - Extra button: 信息检索 - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\program\MICROS~1\Onenote\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://learn.vt.edu
O16 - DPF: {78ABDC59-D8E7-44D3-9A76-9A0918C52B4A} (DLoader Class) - http://dl.uc.sina.com/cab/downloader.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://yaofuzhanga.spaces.live.com/P...d/MsnPUpld.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\windows\system32\nvsvc32.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Tmesbs32 (Tmesbs) - 东芝 - C:\Program Files\TOSHIBA\TME3\Tmesbs32.exe
O23 - Service: Tmesrv3 (Tmesrv) - 东芝 - C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe

--
End of file - 11567 bytes






There are some chinese unicode characters in the log; I believe it is of GB encoding.

Thanks in advance to anyone who can help!!!

I just skimmed over the log. I didn't see anything alarming. My personal feelings toward Norton AntiVirus aren't very friendly. If your friend is using a trial version of if the subscription is up soon. I reccommend not using norton and start using AVG. Avast is something else to use as well, but then again... personal preferences.

What exactly is going on that makes you think something else is going on? What are the symtoms. According to that HTJ log everything appears fine.

If it's still being slow after virus scans and malware scans. Download and run the latest version of CCleaner then run a disk defrag.

Let me know if this helps. If it does not please post the symptoms so I can better assist you