I'm trying to get my daughters laptop up and running well again. It keeps stalling out and then she can't reboot it for hours at a time.

She uses Windows Vista which I am unfamiliar with. She says OneCare is her virus scanner and it came installed????

I ran the cleaners as directed (I tried to anyway).

Results below:


TrendMicro online scanner found Adware_180Solutions but couldn't delete it.

Microsoft Windows Malicious SRT - No maliciouos software was detected.

PandaActive Scan gets stuck on
Item in progress: D:\Windows\winsxs\x86_mic...96077da\kernel32.dll. Claims there's 66 infected files.

Malwarebyte logfile:

Malwarebytes' Anti-Malware 1.28
Database version: 1142
Windows 6.0.6000

9/12/2008 6:40:28 PM
mbam-log-2008-09-12 (18-40-28).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 116130
Time elapsed: 1 hour(s), 48 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{9afb8248-617f-460d-9366-d71cdeda3179} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Kaspersky found not-a-virus:AdTool.Win32.MyWebSearch.bm but can't delete it.

Can someone help me please?

Hi and welcome to daniweb. Sorry it has taken so long for you to receive a response.
What version is she running? I may be wrong but I believe this is a Pay For Antivirus program. Did she pay for it? Usually ones which come all ready installed, no matter what brand, are just trial versions and eventually must be purchased or removed. I believe the cost is around $50 per year for three computers.

I would like you to run one more online scan and that is the ESET Scanner
You will need to use Internet Explorer to to complete this scan.
You will need to temporarily Disable your current Anti-virus program.
Be sure the option to Remove found threats is Un-checked at this time (we may have it clean what it finds at a later time), and the option to Scan unwanted applications is Checked.
When you have completed that scan, a scanlog ought to have been created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please post that log for us here.

I would also like you to download and run HiJackThis
Do a Full System scan with it and save the log.
Post back here with the ESET Scanner log and the HiJackThis log.
Judy