I'm running Windows 2000 on a Compaq E500 laptop. I ran Adaware and Spybot Search and Destroy. Ithen installed Firefox and tried to connect to the internet. The connection is there but I cannot access any pages. I uninstalled Firefox and tried again with Internet Explorer with the same result.

The error message is : Page cannot be displayed DNS error

I've run HiJack this and here is the log file.
I notice an entry "010 Broken Internet access because of LSP provider 'c:\winnt\newdot~1.dll' missing"
Is there a fix ? and is there anything else in the log file I should take action on?

Thanks for any assistance ( please don't be TOO technical in any reply - it's a fix for dummies I need)

Logfile of HijackThis v1.97.7
Scan saved at 14:44:20, on 26/11/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Altiris\AClient\AClient.exe
C:\WINNT\System32\ati2plab.exe
C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
C:\PROGRA~1\Compaq\COMPAQ~2\CPQWEB~1\WebDmi.exe
C:\WINNT\System32\NALNTSRV.EXE
C:\WINNT\system32\regsvc.exe
C:\Program Files\Sophos SWEEP for NT\SWNETSUP.EXE
C:\Program Files\Sophos SWEEP for NT\SWEEPSRV.SYS
C:\WINNT\system32\ZoneLabs\vsmon.exe
C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\wm.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\Compaq\COMPAQ~2\cpqdmi.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\Atiptaxx.exe
C:\WINNT\system32\Promon.exe
C:\WINNT\system32\ltmsg.exe
C:\Program Files\Compaq\HotKey Software\hkss.exe
C:\WINNT\system32\PRPCUI.exe
C:\PROGRA~1\Compaq\COMPAQ~2\CHKADMIN.EXE
C:\PROGRA~1\Compaq\Security\Secure32.exe
C:\Program Files\Compaq\PowerCon Enhancements\CPQAcDc.Exe
C:\Program Files\Compaq\EasyAccessButtons\cpqek.exe
C:\WINNT\System32\dpmw32.exe
C:\WINNT\system32\NWTRAY.EXE
C:\Program Files\Winamp3\winampa.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\Program Files\PGP\PGP55\PGPtray.exe
D:\Documents and Settings\Administrator\My Documents\MyStuff\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BTopenworld
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {9527D42F-D666-11D3-B8DD-00600838CD5F} - C:\WINNT\system32\IETie.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [Promon.exe] Promon.exe
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [hkss] C:\Program Files\Compaq\HotKey Software\hkss.exe
O4 - HKLM\..\Run: [PRPCMonitor] PRPCUI.exe
O4 - HKLM\..\Run: [ChkAdmin] C:\PROGRA~1\Compaq\COMPAQ~2\CHKADMIN.EXE
O4 - HKLM\..\Run: [Compaq Computer Security] C:\PROGRA~1\Compaq\Security\Secure32.exe
O4 - HKLM\..\Run: [CPQAcDc] C:\Program Files\Compaq\PowerCon Enhancements\CPQAcDc.Exe
O4 - HKLM\..\Run: [cpqek] C:\Program Files\Compaq\EasyAccessButtons\cpqek.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [NDPS] C:\WINNT\System32\dpmw32.exe
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [BTopenworld] "c:\program files\bt yahoo! internet\DialBTYahoo.exe" /ReInstallAutoDial
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - Startup: PGPtray.lnk = C:\Program Files\PGP\PGP55\PGPtray.exe
O4 - Global Startup: InterCheck Monitor.LNK = C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
O4 - Global Startup: Microsoft Office.lnk = D:\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O9 - Extra button: ICQ (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O10 - Broken Internet access because of LSP provider 'c:\winnt\newdot~1.dll' missing
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com...45/yacscom.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/downlo...22/wmv9VCM.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...863.4880555556
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! WebCam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btinternet.com/templ...control023.cab
O16 - DPF: {F5820AD3-9B20-423E-B2AA-7AF2B4055746} (CRegistryDownload Class) - http://www.paltalk.com/prod/RegDload.CAB
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{36413D9A-F918-462C-872C-DDA71D89FFD5}: NameServer = 194.238.50.3,194.238.50.2
O17 - HKLM\System\CS1\Services\Tcpip\..\{36413D9A-F918-462C-872C-DDA71D89FFD5}: NameServer = 194.238.50.3,194.238.50.2
O17 - HKLM\System\CS2\Services\Tcpip\..\{36413D9A-F918-462C-872C-DDA71D89FFD5}: NameServer = 194.238.50.3,194.238.50.2

This {O10 - Broken Internet access because of LSP provider 'c:\winnt\newdot~1.dll' missing}they say indicates the NewDot net wasn't uninstalle correctly ,this item can't be fixed with hijackthis as it may cause you to loose your internet connection ,
The problem is discused in this fourm ,HERE I think you should try this as suggested in above link .

,,,,,,,,,,,,,,,,,,,,,,
Download LSPfix here: http://www.cexx.org/lspfix.htm

Launch the application, and click the "I know what I'm doing" checkbox.

Check all instances of newdotnet1.dll' if its there ,(and nothing else), and move them to the "Remove" pane.
Then click Finish.

caperjack,

there's a pint of the best guinness in Ireland in the best pub in ireland awaiting you

thanks a lot .. the lspfix did the trick !

bb

Thanks Glad i could help .
Me Being From Cape Breton ,Nova Scotia ,Canada .I can pretend I drank the Guinness,Actuall I think its imported as a specutally Beet here .just send me a fiver and I go out and buy one ,!LOL

Hi there,
Am frustrated by thi message,
WINNT32\system32\shdoclc.dll/dnserror.htm.
This ****in message display comes every time i try to open aweb page.
Please help
Thanks

Hi tayebwatom.

First of all- welcome to Daniweb .

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Please start your own thread and post your question there. When you do, please try to give us as much specific info as possible regarding the problem (exact error messages, system specs, etc.).

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Thanks for understanding.