Well, no company is recession-proof; Cisco has begun layoffs at the Linksys division, and I am one of the affected employees. Please view my resume below, and contact me with your questions, comments, or feedback. I seek permanent, full-time employment in the Southern California area, although I will certain consider telecommuting or partial-week commuting options.

Thanks for looking!

Landon Miller
LandonSMiller@GMail.com

Summary

Talented and inquisitive project and data management professional. Tenure shows consistently positive results researching, documenting, integrating, and interpreting data, business processes, and systems. Reliable change agent and transliterator between technical and functional departments, source of reporting and analytics, CRM/sales force automation, and privacy/opt-out processes.

Key Qualifications

• Project management
• Business Analysis
• Data integration/master data management
• Application and interface documentation
• Data quality
• CRM (implementation and production)
• Web analytics
• Database creation, reporting, management

Highlights of Professional Experience

Business Systems Analyst III
2007 – Present

Linksys, a division of Cisco Systems, Inc., Irvine, California
S & P 100 member computer networking device company.

Sole project manager, customer advocate, and systems analyst for Marketing department. Change agent driving standardization of project documentation, management, and execution, as well as collaboration across fragmented I. T. and operational teams.

• Key member of I.T. cross-functional tiger team current drafting unified SDLC; new processes will become standard across all I.T. functions
• Successfully delivered major web site functionality enhancement for Marketing team, overcoming lack of initial business requirements and internal management customer resistance to engaging in the project beyond delivering a single web page mockup. Personally created more than 220 use cases, conducted all phases of functional and user acceptance testing, and kept development resources engaged.
• Given responsibility to produce customer e-mail marketing datasets for Marketing management, created native data quality screening queries to identify and remove data quality outliers. Efforts resulted in removal of greater than 3% of record set, thereby improving promotion response rates and decreasing undeliverable messaging.
• Sole Marketing point of contact for web analytics; currently working with Marketing management to upgrade web analytics solution and to prepare a vision of where Marketing can improve decision making through analytics usage.

Marketing Systems Analyst (Business/Data/Reporting Analyst)
2002 – 2007

Wachovia f. k. a. Westcorp, Irvine, California
Billion-dollar financial services corporation; acquired late 2005 by Wachovia.

Principal source of analysis, market intelligence, and reporting for Marketing and Bank management. System administrator and sole training resource for PeopleSoft CRM, prospects, and Marketing operational databases. Sourced, managed, and delivered prospect and customer data for all promotions (e. g. Dun & Bradstreet, infoUSA). Managed external partner data deliveries.

• Key member of PeopleSoft CRM implementation team, achievements included:
o Gathered and drafted business requirements for all customizations, and customized application help functions. Wrote all custom help text descriptions.
o Documented all user security roles. Worked with I.T. Security staff in creating, implementing, and maintaining roles and permission lists.
o Assembled full set of Quality Assurance and User Acceptance test scripts, and conducted multiple rounds of Q.A., U.A., and system stress testing.
o Managed all aspects of configuration, implemented dozens of necessary configuration changes from system defaults in multiple application regions (instances), changes including custom datamaps and territory tree.

• Rewrote and upgraded suite of production sales reports, including all requirements gathering, validation, and data integration and standardization.
• Created operational data store, which provides first blended view of customer relationships across all product and service lines. Documented and data mapped all required data sources. Standardized deliveries and normalized data.

Database Analyst
2000 - 2002

I-Flow Corporation, Lake Forest, California
$325MM medical device manufacturer, specializing in pain management products.

Principal management sales reporting resource. CRM application (SalesLogix) administrator, implemented and addressed data quality, synchronization, and user management tasks.

• Implemented ERP/CRM system integration software. Led team which gathered business requirements, conducted all QA and UA testing, and implemented solution.
• Redesigned and rewrote existing Paradox database applications into Microsoft Access. Enhancements reduced product complaint processing time by more than 30%.

Data Analyst
1998 - 2000

Monarch HealthCare, Mission Viejo, California
The largest Independent Practice Association in southern Orange County.

Principal reporting resource for senior medical management. Produced recurring and on demand reporting to support remote clients and local business lines.

• Managed assembly of custom encounter data application, bringing organization into contract compliance. Managed contract programmer, gathered and validated all business requirements and file layouts. Conducted all system testing. Application delivered on time and under budget.
• Assembled enterprise-wide executive information system. Gathered requirements from senior management, designed and produced data cubes, using OLAP processes and Knosys Proclarity.

Education Highlights

• Bachelor of Arts, University of California, Irvine
• PeopleSoft CRM Sales and Marketing, PS Query, PeopleSoft
• Microsoft Access Development, Intermediate and Advanced, Info Technology Partners

Professional and Community Service Affiliations

• Executive committee, PeopleSoft CRM Product User Group 2004
• AYSO Soccer Referee and Referee Coordinator 2002 - 2007

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