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Hotmail Access Trouble

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Join Date: May 2003

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Re: Hotmail Access Trouble

#11

Feb 27th, 2004

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Originally Posted by Davey_Jones

My current theory (just picked this up from some research on the web - need to test at home tomight) is that the router is using the wrong protocol to connect. The DSL uses PPPoE, but this can look like DHCP to the router since both get IP addresses automagically. Check your router settings and make sure it is using PPPoE. Then check the MTU setting. This is the maximum packet size the router can handle (at least that is what I understand it to mean, and I AM a techy). The internet should be able to handle up to 1500. If changing to PPPoE does not solve the problem right away review this setting and make sure it is set at 1500.

The correct MTU (maximum transfer units) setting for PPPoE is 1492. This is because there is an 8-byte "wrapper" to make the PPP packet "look like" an Ethernet packet to the network card. An MTU setting of 1500 will slow transfers substantially due to packet-fragment resends.

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Join Date: Feb 2004

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Re: Hotmail Access Trouble

#12

Mar 2nd, 2004

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Originally Posted by jeanritt

My kids have yahoo.com e-mail accounts that do no open since I installed a wireless router. The D-link tech took me to the Advanced/Firewall rules page and told me that I needed to enter the yahoo.com port range. Yahoo does have a phone number (408-349-7770), but it does not ring. I had to post my question to them through the customer care blank you fill in when their generically produced answers to your questions are unsatisfactory. It will be months until I get a reply.

I did not have luck increasing the mtu to 1500. Curiously, my WAN setting uses a dynamic IP address. Although I have a DSL modem, when I choose the PPPoE option, the internet will not open at all.

Does anyone have the yahoo.com port range? Has anyone with the inaccessible hotmail/yahoo.com mail been able to resolve his problem?

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Join Date: Feb 2004

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Re: Hotmail Access Trouble

#13

Mar 2nd, 2004

I tested my solution an it worked. Teh Router needs to be set to PPPoE (or at least it dod fro my service provider). On the PPPoE configuration page you still need to choose the setting 'Get IP Address Automatically'. The trick to make this work is that after re-booting the router the DSL modem needs to be rebooted as well. There is a button on the back of mine I ahd to hold down for 10 seconds to so this. And of coruse you have to enter a correct user name and password into the router's PPPoE config page. This is what it uses for teh PPPoE authentication.

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Join Date: Mar 2004

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Re: Hotmail Access Trouble

#14

Mar 27th, 2004

OK, so what is a valid username/password for the PPPoE configuration page? I bought my router off eBay; what in the world would a username/password be?

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Re: Hotmail Access Trouble

#15

Mar 27th, 2004

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Originally Posted by crescent22

OK, so what is a valid username/password for the PPPoE configuration page? I bought my router off eBay; what in the world would a username/password be?

It depends on the brand and model; it also depends on whether the device's firmware has been updated or not. You can usually download a user manual from the router manufacturer's web site, as well.

-- Michael Rudas

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Join Date: Mar 2004

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Re: Hotmail Access Trouble

#16

Mar 27th, 2004

Usually the username and password are what you setup when you setup the dsl account.
IE if you have say sbc dsl then in the username you will have defg@sbcglobal.net the password will be *&^%$#@.

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Re: Hotmail Access Trouble

#17

Mar 30th, 2004

I have this same issue using an Efficient 5861 DSL router and a Zyxel WSG-5000 wireless gateway. The weird thing is I have another wireless router/AP (a linksys WRT54G) plugged into the network that doesn't have this problem at all.

Does anyone have an answer to this?

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Join Date: May 2004

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I just fixed my connection. Both hotmail and Yahoo are now working.

#18

May 7th, 2004

I had similar problems. I could surf fine and check my college mail id etc. Hotmail and yahoo, would go past the login screen and the progress indicator would take for ever, with 403 error comming up after 8-10mins.

My set up:
A laptop anda desktop connected to a linksys befsr41 4 port router. Both hard wired.

The solution: upgrade the firmware from ver xxx dated 2000 to version 1.47 dated 2004.

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Join Date: Nov 2003

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Re: Hotmail Access Trouble

#19

May 23rd, 2004

http://www.dslreports.com/front/DRTCP021.exe

Click on that link and a window would come up to ask you to SAVE or OPEN, click on OPEN and you would see another window and at the bottom right hand side you would see a space that says MTU..you have to put 1492, then on the left side of that where it says adapter settings make you have the correct adapter selected, then clink on save and then exit and reboot your PC and tried one more time to access your hotmail and yahoo account and let us know

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Re: Hotmail Access Trouble

#20

May 24th, 2004

Rakesh,

We ask that members start their own thread when they have a question, as opposed to tagging their question onto a thread started by another member. This helps reduce confusion and keeps the troubleshoots more focussed.

I have split your question into its own separte thread; please follow your troubleshoot in the new thread located here:

http://www.daniweb.com/techtalkforums/thread6276.html

Thanks for understanding.

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Please do not contact me by email or PM for help. We're all volunteers here, and only have so much free time to dedicate to our efforts.

However, if I've been working on a thread with you already, and seem to have "forgotten" your thread, please do send me a message. I try not to let things slip through the cracks, but it does happen sometimes.