DaniWeb Forum Index > Hardware and Software > Microsoft Windows > Windows NT / 2000 / XP

The instruction at Ox7c91b1fa referenced memory at 0x00000010.

Thread Solved

•

Join Date: Sep 2008

Posts: 104

Reputation: DaniWeb4Jim is an unknown quantity at this point

Solved Threads: 0

DaniWeb4Jim DaniWeb4Jim is offline

Offline

Junior Poster

Re: The instruction at Ox7c91b1fa referenced memory at 0x00000010.

#11

Nov 10th, 2008

•

Originally Posted by sparkax

It is probably an application error. Try and find out which start up application is causing the error and uninstall.

NOPE! it is not because I ran AdAware2008, SpyBot, HiJack 2.02 MalwareBytes' AntiMalware, AVG-AntiVirus/Anti-Spyware and nothing came up. Also removed every program line in MSCONFIG.
NOTHING works?
Any more suggestions, or reformat?
Jim

•

Join Date: May 2005

Posts: 3,204

Reputation: gerbil will become famous soon enough

Solved Threads: 188

gerbil

Offline

Nearly a Senior Poster

Re: The instruction at Ox7c91b1fa referenced memory at 0x00000010.

#12

Nov 10th, 2008

Jim, when you ran MBAM did you clilck the Remove Selected button? Cos everywhere I am seeing "No action taken." If you did not, then please rerun MBAM, post the log.

Last edited by gerbil; Nov 10th, 2008 at 8:52 am.

Deep, deep in the woods, but walking about.

•

Join Date: Jul 2008

Posts: 3,080

Reputation: jholland1964 is a name known to all

Solved Threads: 175

jholland1964 jholland1964 is offline

Offline

Posting Sensei

Re: The instruction at Ox7c91b1fa referenced memory at 0x00000010.

#13

Nov 10th, 2008

Hi DaniWeb4Jim, looking at the MBA-M log you obviously have infections on the machine. Update MBA-M and then run a Full System scan again, this time however follow the instructions given Make sure that everything found is checked, and click Remove Selected.
Reboot the machine. See if this makes a difference. It may not yet because there could actually be some application issues at work but for the amount of infection showing this could possibly be a part of the problem.
Judy
P.S. Whoops gerbil, didn't see you there.

•

Join Date: Sep 2008

Posts: 104

Reputation: DaniWeb4Jim is an unknown quantity at this point

Solved Threads: 0

DaniWeb4Jim DaniWeb4Jim is offline

Offline

Junior Poster

Re: The instruction at Ox7c91b1fa referenced memory at 0x00000010.

#14

Nov 11th, 2008

•

Originally Posted by gerbil

And present the log from this task, please...?
So firstly:
==Please download Malwarebytes' Anti-Malware
from: http://www.majorgeeks.com/Malwarebyt...are_d5756.html
or: http://www.besttechie.net/tools/mbam-setup.exe
=Dclick that file, mbam-setup.exe, to install the application, then ensure that it is set to update and start, else start it via the icon.
Select "Perform Full Scan", then click Scan; the application will guide you through the remaining steps.
Make sure that everything found is checked, and click Remove Selected. Examine the log: if some files are listed as Delete on Reboot then restart your machine before continuing.
Post the Notepad log [it is also saved under Logs tab in MBAM].

I removed all of my 4 512 MB DDR400 memory sticks and no change. Same message. I am now running BitDefender and have run your suggestion Malwarebyte's AntiMalware.
Any additional thoughts?

•

Join Date: Sep 2008

Posts: 104

Reputation: DaniWeb4Jim is an unknown quantity at this point

Solved Threads: 0

DaniWeb4Jim DaniWeb4Jim is offline

Offline

Junior Poster

Re: The instruction at Ox7c91b1fa referenced memory at 0x00000010.

#15

Nov 11th, 2008

•

Originally Posted by jholland1964

Hi DaniWeb4Jim, looking at the MBA-M log you obviously have infections on the machine. Update MBA-M and then run a Full System scan again, this time however follow the instructions given Make sure that everything found is checked, and click Remove Selected.
Reboot the machine. See if this makes a difference. It may not yet because there could actually be some application issues at work but for the amount of infection showing this could possibly be a part of the problem.
Judy
P.S. Whoops gerbil, didn't see you there.

Thanks Judy. I owe you an ice cream.

I am running Bitdefender a suggestion from a PC Repair store owner (friend) and I removed everyone of my 4 - 512 MB - DDR400 RAM memory sticks and know for positive sure that it is not memory problems.

Also I installed that Spyware program but sometimes programs that are alike say that the other program (their competition) is a spyware. If you run SpyBot and have Adaware 2008 it tells you that it may come up as a spyware and vice versa.

Jim

Last edited by DaniWeb4Jim; Nov 11th, 2008 at 6:00 pm.

•

Join Date: Sep 2008

Posts: 104

Reputation: DaniWeb4Jim is an unknown quantity at this point

Solved Threads: 0

DaniWeb4Jim DaniWeb4Jim is offline

Offline

Junior Poster

Re: The instruction at Ox7c91b1fa referenced memory at 0x00000010.

#16

Nov 11th, 2008

•

Originally Posted by gerbil

Jim, when you ran MBAM did you clilck the Remove Selected button? Cos everywhere I am seeing "No action taken." If you did not, then please rerun MBAM, post the log.

Yep, did that but it says that after it prints the log. I will rerun the log later and post it. jholand1964 said the same thing. She helped me a lot when I first started.
I don't give up I will get it. My PC Repair store owner and I differ about this method he reformats and charged the job out. I want to be the old time mechanic, like my father. I reformat when necessary but I want to get it.
Thanks for all of your input.
Jim

•

Join Date: Jul 2008

Posts: 3,080

Reputation: jholland1964 is a name known to all

Solved Threads: 175

jholland1964 jholland1964 is offline

Offline

Posting Sensei

Re: The instruction at Ox7c91b1fa referenced memory at 0x00000010.

#17

Nov 11th, 2008

•

Also I installed that Spyware program but sometimes programs that are alike say that the other program (their competition) is a spyware. If you run SpyBot and have Adaware 2008 it tells you that it may come up as a spyware and vice versa.

I have never had any of those tell me either of the other two was spyware. They do not compete with each other. Don't run all three at the same time. Use them for scanning only not as protective programs. In order to have any of those as protective programs you must purchase them. The free versions are used for scanning and removal only so they would not compete, because you cannot scan with all three at one time. The only time you may get a notation about one of the other programs is if one will note something in the Quarantine file of another. That would be perfectly fine because that is where it should be if removed by the program. The only times I have seen this is MBA-M will find something quarantined in Spybot, that is NOT competing both programs are doing their jobs. Frankly, since the change this past year with AdAware I have quit using it, mainly because it has a portion of the program that now loads as a service, which does nothing but run unless you actually pay for the program.
Today, for most of us anyway, MBA-M is THE program of choice. It has updates at a minimum of every other day, sometimes more than once a day. It finds and removes almost every nasty out there right now. You really cannot go wrong by it. I do still use Spybot but generally it finds nothing.
Put those memory sticks back in since you have ruled out those as the problem. Run the FIX with MBA-M.

•

Yep, did that but it says that after it prints the log.

Look at it closely, it should show you a screen with the problems found with a place to Select everything to fix. You have to place check marks in those in order for it to fix.
Save that log and then REBOOT. Then run a new HJT scan and post back with both logs. I honestly cannot see, yet anyway where a reformat is necessary. Just don't think this warrants that right now.
Judy

Last edited by jholland1964; Nov 11th, 2008 at 6:32 pm.

•

Join Date: Aug 2003

Posts: 9,792

Reputation: caperjack is a splendid one to behold

Solved Threads: 512

caperjack

Offline

Posting Prodigy

Re: The instruction at Ox7c91b1fa referenced memory at 0x00000010.

#18

Nov 11th, 2008

•

Originally Posted by DaniWeb4Jim

My PC Repair store owner and I differ about this method he reformat and charged the job out.

I to like to fix the problem ,my own ,[i do repair computer in my home and have giving up trying to fix ,i now backup and reformat all really bad ones .if malwarebytes doesn't fix it,i format ],but for the store owner its not cost effective to try and fix the problem anymore as it can take days ,as shown by how long its taking you to fix this one .imagine if the store owner did this with the many computers he get to fix ,there would not be enough time in his week to fix them all ,so format is the most efficient way to fix it !

Last edited by caperjack; Nov 11th, 2008 at 6:51 pm.

Fallen Heroes Song ,
http://www.youtube.com/watch?v=-RfXBB0BRHY
Going with the Flow ,but the water is low and the rocks are big

•

Join Date: Sep 2008

Posts: 104

Reputation: DaniWeb4Jim is an unknown quantity at this point

Solved Threads: 0

DaniWeb4Jim DaniWeb4Jim is offline

Offline

Junior Poster

Re: The instruction at Ox7c91b1fa referenced memory at 0x00000010.

#19

Nov 11th, 2008

•

Originally Posted by DaniWeb4Jim

Yep, did that but it says that after it prints the log. I will rerun the log later and post it. jholand1964 said the same thing. She helped me a lot when I first started.
I don't give up I will get it. My PC Repair store owner and I differ about this method he reformats and charged the job out. I want to be the old time mechanic, like my father. I reformat when necessary but I want to get it.
Thanks for all of your input.
Jim

I did everything that was suggested and still have this. Of course you don't know me. So here is some info:
I build repair and troubleshoot computers day after day for friend,s clients and help a guy who owns his own store. I find a new wrinkle in every PC Desktop or Laptop.
The fun for me isn't the money it's the adventure. I play with it for as long as it takes to fix it. Because I have a very good FULL TIME job.
My friend has his store, rent, light, gas, heat, etc. He needs the money so I take a project and fix it so he doesn't have to reformat. I have three PCs networked and a 17 HP year old Laptop. I can take my sweet time, which is why it looks like a long time, but sometimes I am busy and don't get back at it for a while.
I setup the network to learn networks and am going to sell some of the older PCs that I have that are not working yet. I have 4 others in my basement.
So, here I am searching for this error message.
JIm

You guys are in college or fix PCs for a living?

•

Join Date: May 2005

Posts: 3,204

Reputation: gerbil will become famous soon enough

Solved Threads: 188

gerbil

Offline

Nearly a Senior Poster

Re: The instruction at Ox7c91b1fa referenced memory at 0x00000010.

#20

Nov 11th, 2008

These are my crossword puzzles.
Ok, to continue.. I would like to see the MBAM log... the one with Successfully deleted and Delete on reboot, which instruction you would have followed, of course.
tdssserv.sys is a rootkit, MBAM found and should have deleted it...

Last edited by gerbil; Nov 11th, 2008 at 10:58 pm.

Deep, deep in the woods, but walking about.