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Exchange 2000 - one client hanging and timing out when receiving mail

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Join Date: Sep 2004

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Exchange 2000 - one client hanging and timing out when receiving mail

Dec 17th, 2004

There are approximately 20 users in my company; all are using Outlook XP or Outlook 2000. One person is having consistent problems receiving e-mail; send/receive status hangs at 50% or so and then eventually times out. Some messages do trickle in. He was using Outlook XP and I found that there is a known bug that may cause mail delivery to "hang"; I upgraded him to Outlook 2003 and he is still having the same problems. Server is running Windows 2000. I am consistently receiving warnings in the event log of the server stating "DNS registration failed because there is no DNS server available"; could this have something to do with the mail delivery problems? I tried an offline defragmentation and his mail seemed to work fine for a week or two; now it's back to having problems again. Any ideas as to what could be causing this and how to fix it?? Please help.....I have no idea what to do.

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Re: Exchange 2000 - one client hanging and timing out when receiving mail

Dec 17th, 2004

I neglected to mention in my post that the error the person is receiving is that the connection to the server was interrupted when receiving e-mail. This error appears whenever he clicks "send/receive". I have gotten several disk errors as well on the server, saying that the disk has a bad block. Could this be contributing to the problems w/ e-mail as well? Thank you in advance to anyone who can help.

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Re: Exchange 2000 - one client hanging and timing out when receiving mail

Dec 17th, 2004

Do you get any errors in the event log of the Exchange server when this person clicks send/receive? If so there should be a ID that will help more than a generic client end message.

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Re: Exchange 2000 - one client hanging and timing out when receiving mail

Dec 17th, 2004

no, there is no error being logged on the server when he clicks send/receive.

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Re: Exchange 2000 - one client hanging and timing out when receiving mail

Dec 18th, 2004

What are the DNS servers on the PC? "ipconfig /all" will show you the ones in use. Are those the same as your PC?

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Re: Exchange 2000 - one client hanging and timing out when receiving mail

Dec 18th, 2004

I will have to check the computer that is having the problems on Monday to see if the DNS server addresses match. The server is listing 2 DNS addresses.
If the server and the client computers match for the DNS addresses, any other ideas as to what I can do to nail this problem down? Would the server's hard drive having bad blocks be contributing to any of this? (Thank you for responding to me...I appreciate it immensely).