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IE Redirect & Windows Explorer Problem
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Join Date: Nov 2008
Posts: 17
Reputation: 
Solved Threads: 0
Newbie Poster
Hello everyone,
I've been having a major problem while using IE 7. I get redirected to about: blank with every click on hotmail. Even if i manage to longin sometimes, I get redirected once i click on a message to view. Additionally, with Windows Explorer, I get an error message that's trying to make me download some program (plz see the attached image).
I ran Spybot, AD Aware, my AV, and HiJackThis. The log file from the latter is also attached.
Would some please take a look at the attachments and see if s/he can offer any guidance as to how to get rid of these problems.
All help is greatly appreciated.
I've been having a major problem while using IE 7. I get redirected to about: blank with every click on hotmail. Even if i manage to longin sometimes, I get redirected once i click on a message to view. Additionally, with Windows Explorer, I get an error message that's trying to make me download some program (plz see the attached image).
I ran Spybot, AD Aware, my AV, and HiJackThis. The log file from the latter is also attached.
Would some please take a look at the attachments and see if s/he can offer any guidance as to how to get rid of these problems.
All help is greatly appreciated.
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Join Date: Jul 2008
Posts: 2,941
Reputation: 
Solved Threads: 169
For heaven's sake ignore that warning. That's a nasty wanting you to install their trojan. First thing you need to do is disable Spybot TeaTimer as it will interfere with fixes.
To do this open Spybot. Choose Mode at the top and choose Advanced Mode. Then go to the bottom and click Tools. When Tools opens Click Resident. When Resident opens take the Check Mark OUT of TeaTimer.
Close the program and Reboot the computer.
Then do the following:
Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.
* DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt.
Reboot the computer.
Run a new HJT scan and save the log. Post back here with the MBA-M log and the new HJT log.
Judy
To do this open Spybot. Choose Mode at the top and choose Advanced Mode. Then go to the bottom and click Tools. When Tools opens Click Resident. When Resident opens take the Check Mark OUT of TeaTimer.
Close the program and Reboot the computer.
Then do the following:
Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.
* DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt.
Reboot the computer.
Run a new HJT scan and save the log. Post back here with the MBA-M log and the new HJT log.
Judy
she's right, you know...
Never begin a job by looking at a computer and saying, or even thinking "this won't take long..."
If all else fails, use a bigger hammer.
If all else fails, use a bigger hammer.
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Join Date: Nov 2008
Posts: 17
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Newbie Poster
Thank you very much, Judy, for the detailed reply. I followed your instructions. Here are the files from mbam and hijackthis after mbam.
My system is stable now and IE seems to be working fine for now even on my hotmail account.
Your help is highly appreciated.
Have a great day
My system is stable now and IE seems to be working fine for now even on my hotmail account.
Your help is highly appreciated.
Have a great day
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Join Date: Jul 2008
Posts: 2,941
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Solved Threads: 169
Only question I have is did you add these?
O17 - HKLM\System\CCS\Services\Tcpip\..\{0A10A494-05FB-48A1-950D-13B0B6BA75A5}: NameServer = 192.168.10.10
These entries indicate the DNS server on the computer and I can find no information about 192.168.10.10.
O17 - HKLM\System\CCS\Services\Tcpip\..\{0A10A494-05FB-48A1-950D-13B0B6BA75A5}: NameServer = 192.168.10.10
These entries indicate the DNS server on the computer and I can find no information about 192.168.10.10.
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Join Date: Nov 2008
Posts: 17
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Newbie Poster
I did not add anything to either file. Is it possible that these numbers come from my router? The router IP addresses begin with 192.168.
Best regards
Best regards
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Join Date: Jul 2008
Posts: 2,941
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Solved Threads: 169
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Originally Posted by earthling dude 
I did not add anything to either file. Is it possible that these numbers come from my router? The router IP addresses begin with 192.168.
Best regards
Are things running all right?
do yo have like... 10 computers connected to your network? or you could access your router and find where the dhcp pooling addresses start. 192.168.x.x are internal networking addresses and are invisible to the internet anyway.
Never begin a job by looking at a computer and saying, or even thinking "this won't take long..."
If all else fails, use a bigger hammer.
If all else fails, use a bigger hammer.
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