I have being using Windows Media Player 10 for awhile now and then all of a sudden it has come up with An Internal application error has occured.

I have tried a few things to sort it out but it has not worked,
I read another thread that someone else had put thru and it suggested they do i hijakthis scan and send the report so i have done that i am not to sure if i have done it right though as there were no boxs to tick i just pressed scan.

So here it is, oh the other problem is that i can not open the help/support on my windows xp it does not even come up with a error message, just wont open?

Logfile of HijackThis v1.99.0
Scan saved at 9:31:31 PM, on 12/30/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\new\My Documents\hjt\HijackThis.exe

R3 - Default URLSearchHook is missing
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [System Startup] voltio.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\RunServices: [System Startup] voltio.exe
O4 - HKCU\..\Run: [System Startup] voltio.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1097912147968
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service - Unknown - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe (file missing)
O23 - Service: SmartLinkService - Unknown - slserv.exe (file missing)
O23 - Service: Symantec Network Drivers Service - Symantec Corporation






Hope that i have done it right.

You have the WORM_RBOT.NJ and will need an online scan to clean you up.

Go here to TrendMicro for an on-line scan & set it to autoclean for you.

Try this scan at Panda as well.

Reboot.

Post back the results along with another hijackthis log.