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xp "help and support" index is blank
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Hello. I am having a problem with "Help and Support" in xp. When I open it and click on the index icon it opens a blank white page with a small red x.
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Join Date: Jan 2009
Posts: 60
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Junior Poster in Training
1. Does it happen regularly on any other webpages [Help & Support is actually HTML code in a simple browser.]
2. Is your Windows Firewall on? If no, turn it on.
3. Disable third-party firewalls.
The problem most likely isn't with corrupted files, but when did this start happening?
2. Is your Windows Firewall on? If no, turn it on.
3. Disable third-party firewalls.
The problem most likely isn't with corrupted files, but when did this start happening?
No only in help and support. Firewall on,third-party off (webroot). Not sure when it started. I have not used help and support in while(3weeks) .I am not sure but the only changes made to pc was downloading google crome.
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Join Date: Jan 2009
Posts: 60
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Junior Poster in Training
Try disabling webroot and accessing the Help/Support. Tell me if that helps.
(general comment- chrome has heaps of compatibility issues. I love the idea of the browser, but it is crap. sorry. use your other browser as the default and it should render ok.)
guys trying to help:I dont think he means on line help. he means inside XP, on the start menu - is this correct, "ssrr" ... ?
Has is always done this? is this pc new to you? if it was a custom build, then H+S might have never been installed to make xp lighter. or more likely you have a virus issue. run malwarebytes.org first, then run system restore if that doesn't fix it. ask if you don't understand.
guys trying to help:I dont think he means on line help. he means inside XP, on the start menu - is this correct, "ssrr" ... ?
Has is always done this? is this pc new to you? if it was a custom build, then H+S might have never been installed to make xp lighter. or more likely you have a virus issue. run malwarebytes.org first, then run system restore if that doesn't fix it. ask if you don't understand.
Never begin a job by looking at a computer and saying, or even thinking "this won't take long..."
If all else fails, use a bigger hammer.
If all else fails, use a bigger hammer.
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Join Date: Jan 2009
Posts: 60
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Solved Threads: 4
Junior Poster in Training
1. With a custom build, you don't build the OS. You buy the OS, so the problem isn't that. (The Help and Support comes with every distribution of Windows XP/Vista.)
2. You don't need to be online to view HTML. You don't even need a personal server to see HTML.
3. Help and Support *is* constructed with HTML. It's shown in a simple browser, built by Microsoft. Which means that Chrome isn't the problem. A firewall issue could've been to blame.
4. Chrome is actually a pretty good browser. It's quicker than Firefox and it's a decent tool for developers to have on-hand. Sure, it won't rival FF for a while, but it'll get close eventually. (+, who doesn't love Incognito windows? Amirite?)
5. A virus wouldn't target H/S specifically. You'd notice it else where. Which he didn't.
The only part of the above post that I don't see as incredibly non-helpful would be a System Restore. Make a System Restore Point before you do it, though-just in case.
2. You don't need to be online to view HTML. You don't even need a personal server to see HTML.
3. Help and Support *is* constructed with HTML. It's shown in a simple browser, built by Microsoft. Which means that Chrome isn't the problem. A firewall issue could've been to blame.
4. Chrome is actually a pretty good browser. It's quicker than Firefox and it's a decent tool for developers to have on-hand. Sure, it won't rival FF for a while, but it'll get close eventually. (+, who doesn't love Incognito windows? Amirite?)
5. A virus wouldn't target H/S specifically. You'd notice it else where. Which he didn't.
The only part of the above post that I don't see as incredibly non-helpful would be a System Restore. Make a System Restore Point before you do it, though-just in case.
Last edited by Andrieux; Jan 25th, 2009 at 9:45 pm.
Yes on the start menu not on line. I have uninstalled crome and IE is default. No it has not always done this. Pc was built for me (year ago) Have ran virus scan (webroot) found nothing. Will try malwarebytes.org next.
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Join Date: Jan 2009
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Posting Whiz in Training
Open 'Command Prompt' or 'Run' and enter 'services.msc'..You will get a whole big list of startup items, there search for 'Help And Support', Check its status whether it is running or stopped, start it if it is stopped..If it is disabled, Right click\properties\General\Startup Type\Automatic...It should work after this..
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