I have a Windows 2000 professional PC here that cannot access the internet. It is a friends PC that about 2 months ago he called me and said he couldn't access the net with IE6. I got him to install Mozilla firefox and he was back in action up until a month ago when he couldnt get on with Firefox either. I took the PC from him (now I wish I hadn't) and found his antivirus was way out of date. Installed avast and ad-aware and found a couple of virus' and loads of adware. Its all clean now but I still cant get it back on the internet.

I've uninstalled and reinstalled the DSL modem but no luck. When I install the modem it gived me an auto config IP address and when I manually configure the tc/pip settings I can ping ip addresses on the internet but I still cant get on the net. Even using a website IP address in IE does not work.

Any help would be GREATLY appreciated!
Thanks
Stephen

Is it a problem with your internet explorer or everything else ..... ?? if it is a problem with your IE .. you can download IEFix and reinstall your IE using the tool.

Thanks, Its a problem with everything else. cant conect for virus / adware updates, outlook, IE, Mozilla, the only thing I find that I can do is ping and tracert out from a command prompt and that is only to IP addresses not URL's.

Anyone else have any ideas what this could be? I am using a Cayman 3341 Netopia DSL modem which gets picked up and the driver and ISP config seems to install fine but when it attempts to open the Modem config screen (192.168.1.254) in IE it cannot connect to the modem.

If I set the modem up manually i can ping a web ip address but using the same IP in my browser will not take me to the page!

Sorry I didn't see this earlier. Just to confirm you can ping 198.6.1.1 bug not www.yahoo.com right?

-Do an "ipconfig /all" and write down your DNS addresses (post the output for us here if you don't mind.)
-Ping those I bet they either don't respond or they are invalid.
-You can use the 198.6.1.1 as your DNS by changing your TCP/IP properties and test again, should work.
-If so contact your ISP and get good DNS addresses.

Here is What my IPConfig/all returns. Bare in mind that I have manually setup the IP address, subnet mask, default Gateway and DNS servers. Otherwise I was just getting the default IP autoconfig and couldnt even ping out.

C:\Documents and Settings\Stephen>ipconfig/all

Windows 2000 IP Configuration

Host Name . . . . . . . . . . . . : homePC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No


Ethernet adapter Local Area Connection 16:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Cayman 3000 series USB Network Adapter
Physical Address. . . . . . . . . : 00-00-C5-B5-B1-A9
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 159.134.237.6
159.134.248.17

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Cable disconnected
Description . . . . . . . . . . . : Intel(R) Pro/1000 MT Network Connect
Physical Address. . . . . . . . . : 00-0F-1F-51-86-91

Anyone got any ideas on this. I still havent found a solution. I've tried uninstalling and reinstalling TC/PIP and network cards but I still cant get it. I've tried using the Ethernet connection instead of the USB with exactly the same results.... NOTHING until i manually configure it and then I can ping out to the internet but nothing else.

I'm going to have to format it which I really dont want to do...

Thanks
Stephen

if you ping 192.168.1.254?

did you try pinging 198.6.1.1 and then changing your DNS to point there?

do you think DHCP should be working? If so why do you need to manually assign an IP? may seem trivial but is your ISP account tagged inactive? can someone else link up with this connection (pc vs port question)

I am grasping at straws a bit, but any further light you could shed would help.

I can only ping 192.168.1.254 if I have manually configure TCP/IP. To get to the DSL setup I should be able to put 192.168.1.254 into my browser but It gives a 'The page cannot be displayed' error.

DHCP sorts my win xp pc with the same modem and isp but I get nothing with the same config on the win 2000 pro pc.

This really has the better of me!

ohh and they are definitely good DNS servers I am using. I am using them on other PC's and they work fine. They are my ISP's DNS Servers. :eek: