Hello, I'm new to the "Google it and just do it yourself" when it comes to computer fixes, so I've been trying to resolve my TDSS Trojan problem with Trend Micro Support for 2 days now and I'm getting nowhere in removing these things. DaniWeb seems to know what's going on, so I want to try to solve my problem here. Here's the skinny so far:

I use Trend Micro PC-cillin 2007 and it detected the following:
TROJ_TDSS.DB, unable to quarantine, C:\WINDOWS\system32\drivers\UACqoiquwbp.sys
TROJ_TDSS.FA, Unable to quarantine, C:\WINDOWS\system32\UACauoyiduy.dll
TROJ_TDSS.FB, Unable to quarantine, C:\WINDOWS\system32\UACavsdrnfk.dll
TROJ_TDSS.FC, Unable to quarantine, C:\WINDOWS\system32\UACjnmsfotv.dll

We've looked thru the system32 folder with hidden files and folders showing and without hiding protected operating system files. These files are not visibly there, they just aren't in the folder(s) that I can see.

I've run the Trend System Clean program they gave me and it didn't help. I've run their 2-part TM Remover and TM Washer. I've run Disk Cleanup. All of these in Normal AND Safe Modes!
I've generated logs for them and they've looked over them and tell me it will be 2 more days before a higher level rep can get back to me. Can someone help me beat this response time?

I've run a HiJackThis log for them and can provide one here too at the end of this post.
I also downloaded Malwarebytes' Anti-Malware but cannot get it to run. I renamed the .exe file and then saved it to my desktop (I'm downloading everything on my laptop, saving the programs to a memory stick, and putting them on the infected computer's desktop and then running them from there, because I want to stay off the internet while infected as much as possible) and the MBAM program installed but will not update or launch.
I checked the Non-Plug and Play Drivers for a TDSS one too and there is nothing there.
I also ran the Windows Malicious Software Removal Tool, but I'm not sure it DID anything....

I'm not really sure what else to do right now, since I can't generate the MBAM logs or even get the program to run, for that matter. What should I do next?

Here's my current HJT log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:28:17 PM, on 2/19/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18372)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\RioMSC.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZuneBusEnum.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\Internet Security 2007\pccmain.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PccHCMS.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PccGuide.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PccVScan.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Seamonkey\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\RunOnce: [TSC] "C:\PROGRA~1\TRENDM~1\INTERN~1\tsc.exe" /HD
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [NeroHomeFirstStart] C:\Program Files\Common Files\Ahead\Lib\NMFirstStart.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)

--
End of file - 6520 bytes

Hi and welcome to the Daniweb forums .

==========

Uninstall mbam fom your pc. Go back to download it again and when you get the popup window asking you where you want to save it, rename the application before actually downloading it.

Install it and run as per the following instructions;

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Make sure that you restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Post new HJT log.

Crunchie, thx for the quick response.
I d/l'ed the mbam again to my memory stick and renamed it roobyroo.exe and saved it to said stick and then moved it to my desktop PC's desktop. Again, it installed, but it won't run.

I attempted to connect to the internet from the infected and it's trying to send me to stableclick.com... I stopped it and tried to get the cnet mbam d/l and go straight to my infected PC, but Firefox froze on me.

Please download ComboFix by sUBs from HERE or HERE

• You must download it to and run it from your Desktop
• Physically disconnect from the internet.
• Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
• Double click combofix.exe & follow the prompts.
• When finished, it will produce a log. Please save that log to post in your next reply along with a fresh HJT log
• Re-enable all the programs that were disabled during the running of ComboFix..

Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.

CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Run Combofix ONCE only!!

Grrrrrr....

My Firefox browser will NOT connect to either address from the infected PC. Should I try downloading to my laptop and transfer it to the PC on the memory stick?

Yes

Ok, ComboFix.exe would not run. I downloaded the file AGAIN and this time named it JumbloMixer.exe and started running it in Safe Mode. It's running now, but says "CombFix has detected that this machine does not have the 'WINDOWS RECOVERY CONSOLE'. It would be in your BEST INTEREST to have it installed. Would you like to do so now? *Note*- This requires an active internet connection."

#1, I'm in Safe Mode with no networking
#2, the instructions for running ComboFix say to disconnect from the internet

So I'm torn on what to do... just hit "NO" and continue running it?
Sorry for being such a n00b.

PS - I do have System Restore on the computer, but I know the virus had disabled my starting points I had previously created. The info in the ComboFix window says it's attempting to create new System Restore point, and that's where I get the Windows Recovery Console alert I typed above.

Hi.

I had the exact same problems that you are having and I have good news for you. I installed a program called Trojan Remover and it got rid of the nasty TDSS trojan. After I ran this tool I was able to run both the ComboFix and the Malwarebytes' Anti-Malware tool.

I hope this does the trick for you as well.

Good luck.

Jarle

Thanks Jarle,
I finally got the gnards to push the "No" button and ComboFix ran and found 9 problems in the Rootkit and had to restart the machine. I let it reboot in Normal Mode and now ComboFix is running again and I'm back to the "WINDOWS RECOVERY CONSOLE" question again that ComboFix is asking me about. Since this is the 2nd time ComboFix has asked me about getting the RECOVERY CONSOLE I'm hesitant to push that "No" button again!

I have LOADS of my personal music recordings on here and although I have a backup drive that I've disconnected and it should have all that on there, I'm still hesitant cuz I don't want to screw up my machine. Yeah, I'm scared of doing the wrong thing! Sue me! LOL!

So, Crunchie, when you get back on out there, should I connect to the internet and download the Windows Recovery Console as ComboFix suggests or just push "No" again and plod on and hopefully get that log for you?

Jarle, I REALLY appreciate the added info and that's on standby pending what happens with this ComboFix situation.
Anyone reading these threads, you should always try and download these fixes and save them under a different name... these Trojans are catching on to these fixes!

At present I just want you to follow the instructions and run combofix ONCE only and post the logs requested.
You do not have to install the recovery console. It's there just in case your system goes south .