I am trying to help a friend get her laptop back in control, but I am afraid to delete anything possibly needed... she can't seem to stay online any more, and last time this happened I deleted quite a few viruses and spyware, etc from her computer. Can anyone help PlEEEEeeeeese?



Logfile of HijackThis v1.98.2
Scan saved at 3:33:43 PM, on 2/4/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\IOMEGA\AUTODISK\ADSERVICE.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\TOOLBAR\TBPS.EXE
C:\PROGRAM FILES\TOOLBAR\PIB.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\APOINT\APOINT.EXE
C:\WINDOWS\SYSTEM\IRMON.EXE
C:\WINDOWS\DSLAUNCH.EXE
C:\WINDOWS\SYSTEM\PELMICED.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\USB CARD READER\SHWICON.EXE
C:\PROGRAM FILES\IOMEGA\AUTODISK\ADUSERMON.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\SONY\HOTKEY UTILITY\HKSERV.EXE
C:\WINDOWS\SYSTEM\OCBTRAY.EXE
C:\PROGRAM FILES\AHEAD\INCD\INCD.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKUFIND.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\SYSTEM\WINUPDTL.EXE
C:\WINDOWS\PGTAFF.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\APOINT\APWHEEL.EXE
C:\WINDOWS\SYSTEM\E_S4I2R1.EXE
C:\PROGRAM FILES\AUTOUPDATE\AUTOUPDATE.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\PROGRAM FILES\EARTHLINK TOTALACCESS\TASKPANL.EXE
C:\PROGRAM FILES\POWERPANEL\PROGRAM\PCFMGR.EXE
C:\PROGRAM FILES\SONY\PPK SETUP\SESERVE.EXE
C:\PROGRAM FILES\BATTERYSCOPE\BATMGR.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
D:\OFFICE10\WINWORD.EXE
C:\PROGRAM FILES\CXTPLS\CXTPLS.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/mor...on/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:7900
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 17;209.247.164.50; 64.136.29.30;64.136.21.34;*windowsupdate.microsoft.com; *windowsupdate.com;*wustat.windows.com;*.nyc.office.juno.com; *.corp.netzero.net;*.kbb.com;*.flipdog.com;*.pogo.com;*test-speed.com;<local>
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL
O2 - BHO: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\REAL\TOOLBAR\REALBAR.DLL
O2 - BHO: (no name) - {8DA5457F-A8AA-4CCF-A842-70E6FD274094} - C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLST.DLL
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\PROGRAM FILES\CXTPLS\CXTPLS.DLL
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\REAL\TOOLBAR\REALBAR.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [AlpsPoint] C:\Progra~1\Apoint\Apoint.exe
O4 - HKLM\..\Run: [IrMon] irmon.exe
O4 - HKLM\..\Run: [YAMAHA DS-XG Launcher] c:\windows\dslaunch.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] PELMICED.EXE
O4 - HKLM\..\Run: [USB 3-D Mouse] 3dmoused.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [ShowIcon_SmartDisk Corporation_USB Card Reader v1.14e051] "C:\Program Files\USB Card Reader\shwicon.exe" -t"SmartDisk Corporation\USB Card Reader v1.14e051"
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [PCHealth] c:\windows\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [HKserv.exe] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [OWCCardbusTray] ocbtray.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] c:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MediaFace Integration] D:\Templates\SetHook.exe
O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\TOOLBAR\TBPS.exe
O4 - HKLM\..\Run: [winupdtl] C:\WINDOWS\SYSTEM\winupdtl.exe
O4 - HKLM\..\Run: [ecqxlc] C:\WINDOWS\SYSTEM\ecqxlc.exe
O4 - HKLM\..\Run: [pgtaff] C:\WINDOWS\pgtaff.exe
O4 - HKLM\..\Run: [Win Server Updt] C:\WINDOWS\wupdt.exe
O4 - HKLM\..\Run: [EPSON Stylus C86 Series] C:\WINDOWS\SYSTEM\E_S4I2R1.EXE /P23 "EPSON Stylus C86 Series" /O5 "LPT1:" /M "Stylus C86"
O4 - HKLM\..\Run: [AutoUpdater] "c:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [pp7V36V] DBGXLD.EXE
O4 - HKLM\..\RunServices: [ADService] C:\Program Files\Iomega\AutoDisk\ADService.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [MSNIA] C:\PROGRA~1\MSN\MSNIA\MSNIASVC.EXE
O4 - HKLM\..\RunServicesOnce: [TBPS] C:\PROGRA~1\TOOLBAR\TBPS.exe /boot
O4 - HKCU\..\Run: [HKserv.exe] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] I\WkDetect.exe
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [olehelp] C:\WINDOWS\olehelp.exe
O4 - HKCU\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe
O4 - HKCU\..\Run: [pgtaff] C:\WINDOWS\pgtaff.exe
O4 - HKCU\..\Run: [YEo9RWZnU] CW3HND.EXE
O4 - HKCU\..\Run: [E6TaskPanel] "C:\PROGRAM FILES\EARTHLINK TOTALACCESS\TASKPANL.EXE" -noauth
O4 - Startup: PowerPanel.lnk = C:\Program Files\PowerPanel\PROGRAM\PcfMgr.exe
O4 - Startup: PPK Setup(Server).lnk = C:\Program Files\Sony\PPK Setup\SEServe.exe
O4 - Startup: BatteryScope.lnk = C:\Program Files\BatteryScope\batmgr.exe
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/...sh/swflash.cab
O16 - DPF: {05CE4481-8015-11D3-9811-C4DA9F000000} - http://www.topmoxie.com/external/bui...ve/IGmoxie.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://ritzpix.com/upload/XUpload.ocx
O16 - DPF: {87067F04-DE4C-4688-BC3C-4FCF39D609E7} - http://download.websearch.com/Dnl/T_50138/QDow_AS2.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minib...ansporter.cab?
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL

1. Download and install Ad-Aware SE, keeping the default options. However, some of the settings will need to be changed before your first scan

2.Close ALL windows except Ad-Aware SE

3. Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.

4. Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window

1) In the ‘General’ window make sure the following are selected in green:
*Automatically save log-file
*Automatically quarantine objects prior to removal
*Safe Mode (always request confirmation)

Under Definitions:
*Prompt to udate outdated definitions - set the number of days


2) Click on the ‘Scanning’ button on the left and select in green :

Under Driver, Folders & Files:
*Scan Within Archives

Under Select drives & folders to scan -
*choose all hard drives

Under Memory & Registry: all green
*Scan Active Processes
*Scan Registry
*Deep Scan Registry
*Scan my IE favorites for banned URL’s
*Scan my Hosts file


3) Click on the ‘Advanced’ button on the left and select in green:

Under Shell Integration:
*Move deleted files to recycle bin

Under Logfile Detail Level: (all green)
*include addtional object information
*DESELECT - include negligible objects information
*include environment information

Under Alternate Data Streams:
*Don't log streams smaller than 0 bytes
*Don't log ADS with the following names: CA_INOCULATEIT


4) Click the ‘Tweak’ button and select in green:

Under the ‘Scanning Engine’:
*Unload recognized processes during scanning
*Scan registry for all users instead of current user only


Under the ‘Cleaning Engine’:
*Let Windows remove files in use at next reboot


Under the Log Files:
*Include basic Ad-aware SE settings in logfile
*Include additional Ad-aware SE settings in logfile
*Please do not check or make green: Include Module list in logfile


5. Click on ‘Proceed’ to save the settings.

6. Click ‘Start’

*Choose:'Perform Full System Scan'
*DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.

7. Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.

8. If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window

9. Save the log file when it asks and then click ‘finish’

10. REBOOT to complete the removal of what Ad-Aware SE found

Download & instal Spybot S&D 1.3 from here. Update it before scanning.
After the scan is complete, have spybot fix everything marked RED.
On the page that first opens when you start Spybot there is an option to immunise, you should do this. In the immunise section there is also a link to download Spywareblaster. This program will prevent the install of bad activex controls that it has knowledge of. Download that & you can keep it updated by selecting the same link that you use to download it. Reboot

Go here to TrendMicro for an on-line scan & set it to autoclean for you.

Try this scan at Panda as well.

Post a new log after.

Thanks muchos... I ran adaware before on her machine and have used it about a gazillion times before... and NEVER NOTICED that there were more advanced settings. :o

Thanks for the help!

There will still be some items to remove, so you should post another log once running those apps.