system crash when using adaware, norton utilities

Reply

Join Date: May 2004
Posts: 10
Reputation: mik*2 is an unknown quantity at this point 
Solved Threads: 0
mik*2 mik*2 is offline Offline
Newbie Poster

system crash when using adaware, norton utilities

 
0
  #1
Feb 14th, 2005
I'm using win XP pro sp2. I have just downloaded the latest updates from the ms update page for XP. Now i can't use adaware or nort utilities(system works 2003) cause my PC shows a blue memory dump screen. I have reinstalled Norton and adaware but still no good.

The blue screen says i have a damaged registry!!

Where do i start?

cheers
mike
Reply With Quote Quick reply to this message  
Join Date: May 2004
Posts: 10
Reputation: mik*2 is an unknown quantity at this point 
Solved Threads: 0
mik*2 mik*2 is offline Offline
Newbie Poster

Re: system crash when using adaware, norton utilities

 
0
  #2
Feb 14th, 2005
Originally Posted by mik*2
I'm using win XP pro sp2. I have just downloaded the latest updates from the ms update page for XP. Now i can't use adaware or nort utilities(system works 2003) cause my PC shows a blue memory dump screen. I have reinstalled Norton and adaware but still no good.

The blue screen says i have a damaged registry!!

Where do i start?

cheers
mike
Just to add to this, it appears anything to do with opening the registry or even if i type in regedit in the run box, the blue screen comes up.
Reply With Quote Quick reply to this message  
Join Date: Jan 2004
Posts: 335
Reputation: antioed has a spectacular aura about antioed has a spectacular aura about 
Solved Threads: 17
antioed's Avatar
antioed antioed is offline Offline
Posting Whiz

Re: system crash when using adaware, norton utilities

 
0
  #3
Feb 14th, 2005
Use System Restore, then go back and apply updates one by one until you figure out which one causes the registry to blow up.

Click Start-->All Programs-->Accessories-->System Tools-->System Restore

Note: Make sure your virus software is up to date and run a scan on the machine! You being unable to run regedit concerns me...try running regedit after the system restore to insure the problem didn't already exist. That sort of behavior stinks of virus.

...restore back to before the updates were installed. Go to Windows update and pick a custom install and install each update one by one with a restart after each one until you find out which one caused it. Once you've figured out which update it is you can use System Restore again and try uninstalling Norton before the update...if the problem goes away until Norton is reinstalled then contact Norton's support group with the name of the update that's causing the problem so they can send you an update or work on a solution with Microsoft.
Reply With Quote Quick reply to this message  
Join Date: May 2004
Posts: 10
Reputation: mik*2 is an unknown quantity at this point 
Solved Threads: 0
mik*2 mik*2 is offline Offline
Newbie Poster

Re: system crash when using adaware, norton utilities

 
0
  #4
Feb 14th, 2005
system rstore doesnt work. Uninstalled the updates and as i was doing it, a warning box came up which said some to the tune of, "programs such as adaware may not function correctly" wish it had of told me this before i installed them.
Does the XP disk have a repair feature on it, instead of having to do a full installation again??

cheers
mike
Reply With Quote Quick reply to this message  
Join Date: Jul 2004
Posts: 2,964
Reputation: dlh6213 is on a distinguished road 
Solved Threads: 210
Team Colleague
dlh6213 dlh6213 is offline Offline
Posting Maven

Re: system crash when using adaware, norton utilities

 
0
  #5
Feb 15th, 2005
Links to help you help yourself :

Protect Your PC & Avoid Infections -- http://www.daniweb.com/techtalkforums/thread27519.html

Cleanup Procedures & Tools -- http://www.daniweb.com/techtalkforums/thread27570.html

Infection Removal & HijackThis Use -- http://www.daniweb.com/techtalkforums/thread28196.html
Reply With Quote Quick reply to this message  
Join Date: Jan 2004
Posts: 335
Reputation: antioed has a spectacular aura about antioed has a spectacular aura about 
Solved Threads: 17
antioed's Avatar
antioed antioed is offline Offline
Posting Whiz

Re: system crash when using adaware, norton utilities

 
0
  #6
Feb 15th, 2005
Maybe try uninstalling Service Pack 2 and then reinstalling - could knock it back in line...make sure you turn on System Restore as well if possible. Good luck!
Reply With Quote Quick reply to this message  
Reply

This thread is more than three months old.
Perhaps start a new thread instead?
Message:



Similar Threads
Other Threads in the Windows NT / 2000 / XP Forum
Thread Tools Search this Thread



Tag cloud for Windows NT / 2000 / XP
About Us | Contact Us | Advertise | DaniWeb | Acceptable Use Policy | RSS Feed

©2003 - 2009 DaniWeb® LLC