Computer is crashing along with explorer.exe and run32dll.exe

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Re: Computer is crashing along with explorer.exe and run32dll.exe

 
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  #11
Jul 8th, 2009
I did reboot after running MBA-M...

As for the antivirus programs, each has its own story.

AVG 8, I tried to uninstall (from the Program Uninstaller - searched Uninstall AVG in the start menu...). However, it said the program wasn't even installed. Then I tried deleting every file I could find linked to AVG. As for the error in the uninstaller, that happens with EVERY program I try uninstalling. Something isn't right with that..

As for BitDefender, can't uninstall that one either, and it doesn't even work (it freezes after it hits this file: C:\Windows\System32\Config\System.SAV or .SYS...).

Norton doesn't work at all, and can't uninstall that either.

Basicly, I'm trying all sorts of different antivirus programs to remove the threats. I can't uninstall when they're done, so they just keep adding up. Bad decision on my part

So, what's next?

Thanks again for all the help.
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Re: Computer is crashing along with explorer.exe and run32dll.exe

 
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  #12
Jul 8th, 2009
Ok, try these:
AVG ANTIVIRUS REMOVAL TOOL

Download to the desk top. Close all other applications.
Double click to run the tool
During the removal procedure you will be asked to restart your computer.

NORTON AV REMOVAL TOOL
Save file to the desktop.
Double click file to begin removal
Follow the on-screen instructions.
Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.

BitDefender Uninstall Tool
Download and save the BitDefender Uninstall Tool on your computer into a location of your choice. This tool can be used for 32 bit operating systems (most commonly used operating systems by home users)
After the download completes go to the location where you downloaded and run (double-click) it;
After a couple of moments the uninstall tool interface will appear;
Click Uninstall;
Wait for the tool to display the completion message and then restart your computer.
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Re: Computer is crashing along with explorer.exe and run32dll.exe

 
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  #13
Jul 8th, 2009
Alright, ran all 3 tools, and laptop rebooted 3 times XD

What's next?

Thanks for the removal tools + help!
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Re: Computer is crashing along with explorer.exe and run32dll.exe

 
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  #14
Jul 8th, 2009
You should do the following:
Please Run the ESET Online Scanner and attach the ScanLog with your post for assistance.

* You will need to use Internet Explorer to to complete this scan.
* You will need to temporarily Disable your current Anti-virus program.

* Be sure the option to Remove found threats is checked and the option to Scan unwanted applications is Checked.
* When you have completed that scan, a scanlog ought to have been created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please post that log for us as directed below.
Reboot the computer.
Run another MBA-M scan, remove what ever is found.
Reboot again
Run another HJT scan, save the log.
Post back with all three logs.
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Re: Computer is crashing along with explorer.exe and run32dll.exe

 
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  #15
Jul 9th, 2009
I'm at the MBA-M part.. Already encountered 2 errors in the described steps...

First error: I completed the ESET Online Scan, but the log only displays 2 lines of text, which mean nothing to me. However, I did copy the infected files to a txt file, if that helps?

2nd Error; This one's bigger: MBA-M has stopped working in normal mode AND safe mode. It simply doesn't work as mbam.exe, and so I changed the name to winlogon.exe... Now when I run it, I get 2 error messages:

vbAccelerator SGrid II Cont...
Run-time error '0'

MBA-M
Run-time error '440':
Automation error

So, what's next?
Thanks...
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