Internet Explorer keeps opening by itself

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Internet Explorer keeps opening by itself

 
0
  #1
Aug 29th, 2009
Hello all, can someone please help me, a year and a couple hundred Euro later still have my problem. Internet explorer keeps opening by itself - up to a hundred pages, all to the home page. I have had people look at re-formatted the harddrive several times and nothing. Have tries God knows how many spyware/malware remover, anyi virus etc. Cannot get into other programs once it gets going as IE keeps popping up in front of everything I try to do. Thinking about getting a new Hard Drive for it beacuse at my wots end with it. Thanks, Karg
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Re: Internet Explorer keeps opening by itself

 
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  #2
Aug 29th, 2009
Try using ComboFix if you haven't already.
Last edited by crunchie; Aug 29th, 2009 at 8:47 pm. Reason: False signature-keep it on the site
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Re: Internet Explorer keeps opening by itself

 
0
  #3
Aug 29th, 2009
Hi there, here are the Hijackthis and Combifix files
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:36:57, on 29/08/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\VTtrayp.exe
C:\WINDOWS\sm56hlpr.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [VTTrayp] VTtrayp.exe
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 2934 bytes


COMBIFIX

ComboFix 09-08-29.01 - KristinG 29/08/2009 21:58.1.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.353.1033.18.446.184 [GMT 1:00]
Running from: E:\ComboFix.exe
AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((( Files Created from 2009-07-28 to 2009-08-29 )))))))))))))))))))))))))))))))
.

2009-08-29 20:36 . 2009-08-29 20:36 -------- d-----w- c:\program files\Trend Micro

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-07-23 20:45 . 2009-07-23 20:45 12328 ----a-w- c:\documents and settings\KristinG\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-14 1695232]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2008-12-18 1261336]
"ZoneAlarm Client"="c:\program files\Zone Labs\ZoneAlarm\zlclient.exe" [2008-11-13 981904]
"SoundMan"="SOUNDMAN.EXE" - c:\windows\SOUNDMAN.EXE [2005-10-04 90112]
"VTTimer"="VTTimer.exe" - c:\windows\system32\VTTimer.exe [2005-03-07 53248]
"VTTrayp"="VTtrayp.exe" - c:\windows\system32\VTTrayp.exe [2005-10-31 163840]
"SMSERIAL"="sm56hlpr.exe" - c:\windows\sm56hlpr.exe [2005-07-05 544768]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\system32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [12/18/2008 11:23 AM 97928]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [12/18/2008 11:23 AM 875288]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [12/18/2008 11:23 AM 231704]
R2 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [12/18/2008 11:23 AM 76040]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.ie/
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-08-29 22:02
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(772)
c:\windows\system32\avgrsstx.dll

- - - - - - - > 'lsass.exe'(836)
c:\windows\system32\avgrsstx.dll

- - - - - - - > 'explorer.exe'(3540)
c:\windows\system32\ieframe.dll
c:\windows\system32\OneX.DLL
c:\windows\system32\eappprxy.dll
.
Completion time: 2009-08-29 22:04
ComboFix-quarantined-files.txt 2009-08-29 21:04

Pre-Run: 34,991,042,560 bytes free
Post-Run: 34,989,473,792 bytes free

76


Appreciate any assistance - its very hard to even get it to run these as internet explorer keeps opening in the background
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Re: Internet Explorer keeps opening by itself

 
0
  #4
Aug 29th, 2009
Before running ComboFix you should have turned of System Restore and disabled AVG Antivirus...

Originally Posted by karg View Post
Hi there, here are the Hijackthis and Combifix files
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:36:57, on 29/08/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\VTtrayp.exe
C:\WINDOWS\sm56hlpr.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [VTTrayp] VTtrayp.exe
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 2934 bytes


COMBIFIX

ComboFix 09-08-29.01 - KristinG 29/08/2009 21:58.1.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.353.1033.18.446.184 [GMT 1:00]
Running from: E:\ComboFix.exe
AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((( Files Created from 2009-07-28 to 2009-08-29 )))))))))))))))))))))))))))))))
.

2009-08-29 20:36 . 2009-08-29 20:36 -------- d-----w- c:\program files\Trend Micro

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-07-23 20:45 . 2009-07-23 20:45 12328 ----a-w- c:\documents and settings\KristinG\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-14 1695232]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2008-12-18 1261336]
"ZoneAlarm Client"="c:\program files\Zone Labs\ZoneAlarm\zlclient.exe" [2008-11-13 981904]
"SoundMan"="SOUNDMAN.EXE" - c:\windows\SOUNDMAN.EXE [2005-10-04 90112]
"VTTimer"="VTTimer.exe" - c:\windows\system32\VTTimer.exe [2005-03-07 53248]
"VTTrayp"="VTtrayp.exe" - c:\windows\system32\VTTrayp.exe [2005-10-31 163840]
"SMSERIAL"="sm56hlpr.exe" - c:\windows\sm56hlpr.exe [2005-07-05 544768]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\system32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [12/18/2008 11:23 AM 97928]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [12/18/2008 11:23 AM 875288]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [12/18/2008 11:23 AM 231704]
R2 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [12/18/2008 11:23 AM 76040]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.ie/
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-08-29 22:02
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(772)
c:\windows\system32\avgrsstx.dll

- - - - - - - > 'lsass.exe'(836)
c:\windows\system32\avgrsstx.dll

- - - - - - - > 'explorer.exe'(3540)
c:\windows\system32\ieframe.dll
c:\windows\system32\OneX.DLL
c:\windows\system32\eappprxy.dll
.
Completion time: 2009-08-29 22:04
ComboFix-quarantined-files.txt 2009-08-29 21:04

Pre-Run: 34,991,042,560 bytes free
Post-Run: 34,989,473,792 bytes free

76


Appreciate any assistance - its very hard to even get it to run these as internet explorer keeps opening in the background
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Re: Internet Explorer keeps opening by itself

 
1
  #5
Aug 29th, 2009
Originally Posted by top10ufo View Post
Before running ComboFix you should have turned of System Restore
NO! Bad advice! Do not disable System Restore until told to do so by someone who knows what they are doing.

Frankly, running combofix at this stage (and improperly at that) is not called for.


However, in this case I doubt it matters.
It doesn't look like malware to me - Perhaps even a keyboard issue causing IE to open? After all, it is not opening to ads, but to home page.
Have you tried different Keyboard?

Also, try installing Firefox and seeing if the problem continues.

Cheers
PP

EDIT: Try banging on Ctrl + N ( the IE shortcut to open new window) to make sure they are not sticking......
Last edited by PhilliePhan; Aug 29th, 2009 at 6:49 pm. Reason: Added Info
In some sort of crude sense, which no vulgarity, no humor, no overstatement can quite extinguish, the physicists have known sin; and this is a knowledge which they cannot lose.
~ J. Robert Oppenheimer

ASAP
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Re: Internet Explorer keeps opening by itself

 
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  #6
Aug 29th, 2009
With over 14 years of experience in desktop support, I believe I DO know what I am doing. Unless you feel you have more experience than I do, please keep your advise to yourself.

The problem IS malware (you would know this by looking at the ComboFix log if you knew what you were talking about!) and just installing Firefox is not a problem solver if Windows security updates are not applied and up to date.

Originally Posted by PhilliePhan View Post
NO! Bad advice! Do not disable System Restore until told to do so by someone who knows what they are doing.

Frankly, running combofix at this stage (and improperly at that) is not called for.


However, in this case I doubt it matters.
It doesn't look like malware to me - Perhaps even a keyboard issue causing IE to open? After all, it is not opening to ads, but to home page.
Have you tried different Keyboard?

Also, try installing Firefox and seeing if the problem continues.

Cheers
PP
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Re: Internet Explorer keeps opening by itself

 
0
  #7
Aug 29th, 2009
thanks a million for getting back to me, really hard to get into this between all the pages flying up - can't believe i got this much to run! So many people have looked at it now I've given up hope! Do the logs say anthing interesting?
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Re: Internet Explorer keeps opening by itself

 
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  #8
Aug 29th, 2009
Originally Posted by karg View Post
thanks a million for getting back to me, really hard to get into this between all the pages flying up - can't believe i got this much to run! So many people have looked at it now I've given up hope! Do the logs say anthing interesting?
Also try to simply reset IE to default to remove any bogus add-ons, etc.:
Tools --> Internet Options --> Advanced tab --> click "Reset" at the bottom
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Re: Internet Explorer keeps opening by itself

 
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  #9
Aug 29th, 2009
Thanks so much for response, I think at this stage everything and anything has been run through it. There was a virus on it last year. here are some names TEL.XLS.EXE-229E3E7.pf TEL.XLS-3522AB20.pf Malware name WIN32:VB-BBA [Trj]. This is when it all started about july 2008 - in the middle of my thesis. I was thinking along the same lines that it must be hardware as - like you say its only bringing me to my homepage. When I uninstall IE and FF it does the same with windows explorer. One guy I brought it to disconnected the wireless internet buttin, thought that had something to do it. I've reinstalled the OS several times and one guy put his stuff onto it instead oof using my disc - but still the same thing...
Actually its calmed down for the moment as I am now back on firefox - but this happened before and it could go mad again any second. Up tp 80 or more pages fly up at a time.
Really do appreciate all the advise
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Re: Internet Explorer keeps opening by itself

 
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  #10
Aug 29th, 2009
So it is Malware - what can I do - I am a bit of an ejit when it comes too this stuff and so many people have fiddled with it, its a mess. Can you please help ...
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