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Aug 29th, 2009
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Need Help - Windows Police Pro?? Totally Locked Up.

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Hello - need some help with my wife's computer. As soon as I boot up, a window which says "windows police pro" opens and does an apparent scan which says the computer is infected with various viruses. At that point, another window opens which doesn't give any option to exit and basically locks everything up. I can get on the internet quickly, but it almost immediately blocks it and freezes it up. I can't run any programs such as Hijack This, Ad Aware, Virus Scan, etc as I get an error message which says "Running of application is impossible. File is infected".....

I'm totally locked up - I can't do anything. I'm posting this from another computer. Can't even provide a log or anything as it has taken over the computer. Any thoughts on how I can at least get some control back to try to attack the problem would be appreciated.

Thanks.
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Kevin392 is offline Offline
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Re: Need Help - Windows Police Pro?? Totally Locked Up.

Click to Expand / Collapse  Quote originally posted by Kevin392 ...
I'm totally locked up - I can't do anything. I'm posting this from another computer.
-- What OS?
-- Can you get into Safe Mode by tapping F8 at boot ?(do not use msconfig)
-- Safe Mode with Networking to DL and run HJT and MBA-M?

Let us know what you are able to do via Safe Mode and we'll go from there.

PP
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Re: Need Help - Windows Police Pro?? Totally Locked Up.

Just to get ppl up to speed, this is a little more info on Windows Police Pro.... and it ain't pretty

NB: They do seem to provide a dedicated removal tool, but having no direct experience at this doozy, would await any feedback on the source of this "removal" tool to be sure.

@PhilliePhan - how good are you at guiding someone through a reg-fix? Looking more and more at this one, that may well be required here.
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Re: Need Help - Windows Police Pro?? Totally Locked Up.

Click to Expand / Collapse  Quote originally posted by kaninelupus ...
Just to get ppl up to speed, this is a little more info on Windows Police Pro.... and it ain't pretty

NB: They do seem to provide a dedicated removal tool, but having no direct experience at this doozy, would await any feedback on the source of this "removal" tool to be sure.

@PhilliePhan - how good are you at guiding someone through a reg-fix? Looking more and more at this one, that may well be required here.
kaninelupus, the link you posted, according to Web Of Trust has an extremely POOR reputation
Quote ...
Thanks to WOT...this failure website...IS FAKE...ROGUE...DON'T USE it's instructions....Although it has a similar name to remove-malware.com, it is totally different. Malware distributor, not a malware removal site....It may contain virus/ads....This website promotes a ROGUE software.
Also presents fake description and lies about other legitimate software in order to promote theirs....Exploits your browser,scares you into purchasing a fake anti-virus software you do not need,downloads contain trojans and rogue security programs which can infect your computer badly.
If the OP can find a way to download Malwarebytes Anti-Malware, possibly to a flash drive and transfer it to the infected computer then install and run a Full Scan, Removing Everything found when the scan is complete this would be the first recommended step. Obviously the program could not be updated but at this point it would give the poster a place to begin.
Last edited by jholland1964; Aug 29th, 2009 at 11:03 pm.
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Re: Need Help - Windows Police Pro?? Totally Locked Up.

Click to Expand / Collapse  Quote originally posted by kaninelupus ...
@PhilliePhan - how good are you at guiding someone through a reg-fix? Looking more and more at this one, that may well be required here.
No worries on that front Have done hundreds - literally.

What worries me here is possible rootkit/stealth components in the mix. Have you heard or seen anything pointing in that direction?
I've been away from the battle for too long to be up to date on many details.

I do think MBA-M will get this baddie . . . If it can be run.

PP

EDIT: @Judy - Interestingly enough, the removal tool for download at the site KL linked looks like PCTools Spyware Doctor, a legitimate and well-respected product, last I heard. Maybe WOT is a bit off?
PP
Last edited by PhilliePhan; Aug 29th, 2009 at 11:03 pm. Reason: @Judy
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Re: Need Help - Windows Police Pro?? Totally Locked Up.

Click to Expand / Collapse  Quote originally posted by PhilliePhan ...

EDIT: @Judy - Interestingly enough, the removal tool for download at the site KL linked looks like PCTools Spyware Doctor, a legitimate and well-respected product, last I heard. Maybe WOT is a bit off?
PP
Could be, but all the other links I found with same instructions, word for word by the way, do not include the link called Windows Police Pro Automatic Remover. Why don't they call it Spyware Doctor?

Ok, you know more than me PP so I bow to you and take back my comment.
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Re: Need Help - Windows Police Pro?? Totally Locked Up.

Click to Expand / Collapse  Quote originally posted by jholland1964 ...
Could be, but all the other links I found with same instructions, word for word by the way, do not include the link called Windows Police Pro Automatic Remover. Why don't they call it Spyware Doctor?

Ok, you know more than me PP so I bow to you and take back my comment.
You're being too kind, Judy

That's a good question about SD - I did not bother to download the whole package, but if the site is affiliated with PCTools, then I would think it would be legit.
Even "legit" affiliates have been known to use scare tactics.....

BTW - OP cannot run any programs. I'd like to see what can be done in safe mode.

PP
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Re: Need Help - Windows Police Pro?? Totally Locked Up.

Click to Expand / Collapse  Quote originally posted by jholland1964 ...
kaninelupus, the link you posted, according to Web Of Trust has an extremely POOR reputation
Cheers for heads up, although your following edit seems to suggest that opinion may be worth reviewing. I'll keep the peepers open on that one.

Click to Expand / Collapse  Quote originally posted by PhilliePhan ...
What worries me here is possible rootkit/stealth components in the mix. Have you heard or seen anything pointing in that direction?
Rootkit? no that I'm aware of (or not that I can find anyhow - am btwn a few task right at present so not had the chance to dig right in)

Stealth? - almost definitely. All info have been able to quickly dig up suggests a high threat level and a complex infection-type (has only very recently hit the ground - or at least been detected - so information still coming in).
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Re: Need Help - Windows Police Pro?? Totally Locked Up.

I guess we'll see where we are once Kevin posts back.

Here, Judy:
http://remove-malware.net/sofware/

They seem to be pimping PCTools, even if they spelled software wrong... LOL!


Registration Service Provided By: RESELLERCLUB
Contact: +1.4152361970

Domain Name: REMOVE-MALWARE.NET

Registrant:
Private Person
Bryan Stenberg ()
4 Trubek Farm Rd
Annandale
New Jersey,08801
US
Tel. +001.9087350422

Creation Date: 17-Oct-2008
Expiration Date: 17-Oct-2009

Hey . . . He's not in the Ukraine! LOL


Cheers
PP
Last edited by PhilliePhan; Aug 29th, 2009 at 11:41 pm. Reason: Added info....
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Re: Need Help - Windows Police Pro?? Totally Locked Up.

OK - just looked over at Bleeping Computer, and advice is NOT to use the advice on original link (although description of actual infection seems fairly legit, so go figure)

Am posting links to original post for assistance on BP (same infection), and follow up post on spyware board... again, may help keep ppl up to speed on this one

@jholland - again cheers for the heads-up.... missed your post the first time.

http://www.bleepingcomputer.com/foru...&#entry1404306
http://www.bleepingcomputer.com/forums/topic253555.html
Last edited by kaninelupus; Aug 29th, 2009 at 11:32 pm.
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