Hi there. Firstly sorry if this is long winded - im no good at computer speak! I have just gone on to broadband with Tiscali. When it first loaded up all was fine. I could go onto websites and the view was great. However I have since removed my copy of NAV as it wasnt working properly and now when I go to websites bits are missing, I click on things and it doesnt work - just says "done" at the bottom. For example on the tiscali homepage when you clink on Communications tab it brings up another menu with email etc on, however now when I click on it it doesnt bring up the sub-menu. I also just tried to click on the little smilies at the bottom and that didnt work either?! I have tried clicking every box in the Internet Options Advanced tab just in case there was something in there preventing it and also tried restoreing settings and that hasnt worked. I dont want to have a half working copy of NAV on my PC just so I can view web pages properly. I now have EZ Antivirus which was a freebit from the Microsoft website. When I looked on there it said something about registry settings but im too scared to try this in case I screw the whole PC up. Sorry its long - hope someone can help. Thanks. Jeanne

Which browser you using, Jeanne? Internet Explorer?

Hi Catweazle. Yes it is Internet Explorer and I am also using Windows XP V5.1 with SP2. It was a PC a "mate" built for us so I dont have any discs with it and my husbands friend no longer lives in the UK. Look forward to hearing from you. Jeanne x

Hi - sorry what does the last bit about "Hijack this logs" mean - sorry im a little dense when it comes to computer speak!

That's a joke, Jeanne. It's part of my 'signature' here on the forum. The part below the black bar is displayed on every post I make


I'm trying to locate instructions for downloading the entire install of IE6 for you. I'll post it later on. If you download the entire package and install it again 'over the top' of what you have there, it should correct your problems I hope.

Magic - cant wait - I hope I wont have to save things to disc etc first will I - im rubbish at that sort of thing! Really grateful for your help. Jeanne x

Okay. Go to here:

http://www.microsoft.com/downloads/d...DisplayLang=en

Download the installer and choose to Save the file for later installation. Make sure you save it to a folder where you'll easily find it. When you've saved the file, use My Computer or Explorer to open that folder. Open a Command prompt (from the Start Menu) and type:

ie6setup.exe /c:"ie6wzd.exe /d /s:""#E"

You can choose to download the installation package for your Windows version or for all Windows versions as part of the process. The download will store the entire IE6 SP1 installation on your hard drive for you.

When it's downloaded, simply run the installation to reload IE6 onto your system.

Im sorry for being such a der! I have downloaded it and saved it to my desktop. Can you explain in "Homer" language what to do now?! Command prompt? I know where the start button is but not sure after that :0)

Okay ive found the command prompt but it says:C:\documents and settings\ user ie6setup.exe /c:"ie6wzd.exe /d /s:""#E" 'ie6setup.exe' is not recognized as an internal or external command, operable program or batch file.

Oooops sorry x

Which Windows version are you running? I'm busy for a while here, but if nobody else has responded first I'll write up fuller instructions later when I get time