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Views: 5279 | Replies: 4
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Join Date: Apr 2005
Posts: 4
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Hi I am new to this forum, and not at all knowledgable about PC stuff. I am at my wits end trying to get rid of this error message. It first happened when I installed Symantect Winfax Pro (which incidentally didn't seem to instrall properly). I have uninstalled it and restored the system but this message will still not go. Any ideas?
Thanks
Bella 69
Thanks
Bella 69
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Join Date: Mar 2004
Location: Australia
Posts: 3,735
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Hi Bella. Does this error message appear every time you use Word? What antivirus and firewall do you have installed?
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Join Date: Mar 2004
Location: Australia
Posts: 3,735
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Rep Power: 15
Solved Threads: 136
Close Word.
Use Windows' search function to locate and delete every instance of the file normal.dot
Restart Word and see if the problem is fixed.
Use Windows' search function to locate and delete every instance of the file normal.dot
Restart Word and see if the problem is fixed.
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Join Date: Jul 2006
Posts: 1
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Solved Threads: 0
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Originally Posted by bella69
Hi I am new to this forum, and not at all knowledgable about PC stuff. I am at my wits end trying to get rid of this error message. It first happened when I installed Symantect Winfax Pro (which incidentally didn't seem to instrall properly). I have uninstalled it and restored the system but this message will still not go. Any ideas?
Thanks
Bella 69
Please follow the steps below:
1. Open word by click on Start > Run and winword /a
2. If word opens fine then there should be a corrupt template in startup folder
3. Try to open word in normal mode check the file name and path on the message for macros, it should be c:\program files\...\startup
Let me know which files you find in the startup folder
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