what do you mean go into control panel? where do I go exactly?

My suggestion for going to the Control Panel was back in post #2; I thought you had already done that.

Click on your Start button, point to Settings, and then click on Control Panel. When the Control Panel opens, double-click on Add or Remove Programs. Find the program (or programs) in the list that you wish to remove and click on the Change/Remove button.

As for deleting the GainPlugin, open My Computer -- there should be an icon on your desktop, double-click on that -- then double-click on the "C" drive. Find the WINDOWS folder and double-click it. In there, locate the Downloaded Program Files folder and open that one by double-clicking as well. In that folder you should find a folder named CONFLICT.1; open that folder, locate the GainPlugin.dll file, and delete it. (Note: if there are any programs in the Downloaded Program Files folder that you wish to keep, you should move them to another folder and then delete the entire contents of the Downloaded Program Files folder.)

I looked an there isn't a file or folder named conflict1

Open My Computer.
Select the Tools menu and click Folder Options.
Select the View tab.
Under the Hidden files and folders heading select Show hidden files and folders.
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Click OK.

Now look for that folder again.

I did a file by file check on Norton it looks like the file is in C:\WINDOWS\Driver Cache\i386

How do I stop my email from being spammed?

Hey it's been 8 days since anyone has responded to my posts. Did you guys forget about me? I still need help :cry:

Are you saying the GainPlugin.dll file is in C:\WINDOWS\Driver Cache\i386? That's not what was indicated in post #9 so I'm a bit confused.

That's what I'm saying. So how do I get rid of it?

Go to C:\WINDOWS\Driver Cache\i386 and delete GainPlugin.dll.

If you can't delete it while in normal mode, try it from Safe Mode.