please can somebody tell me what files need to be deleted and what files i should keep as my computer wont let me run spybot updater and has crippled my nortons anti virus(which i cant uninstall) and keeps redirecting me to clicksearchclick sites please help.

Logfile of HijackThis v1.99.1
Scan saved at 23:33:00, on 14/06/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svhost.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\WINDOWS\System32\Services\{39A94D0B-01F4-4AA9-B13A-37A6AC9CBAFC}\SVCHOST.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\waol.exe
C:\Program Files\Spyware Cleaner\SpywareCleaner.Exe
C:\Program Files\LG PC Suite\LG PC Sync\LGSyncManager.exe
C:\WINDOWS\explorer.exe
C:\PROGRA~1\GoZilla\ZipZilla\zipzilla.exe
C:\WINDOWS\System32\msipcsv.exe
C:\DOCUME~1\keith\LOCALS~1\Temp\hijackthis.zip\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.clicksearchclick.com/index.php?aff=9
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.btbroadbandstart.com/
F3 - REG:win.ini: run=C:\WINDOWS\System32\svhost.exe
O2 - BHO: IEHlprObj Class - {CD4C3CF0-4B15-11D1-ABED-709549C10000} - C:\Program Files\GoZilla\GoIEHlp.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [System backup] C:\WINDOWS\System32\msxmidi.exe
O4 - HKLM\..\Run: [Control handler] C:\WINDOWS\System32\igrp8obdihmfh3thd.exe
O4 - HKLM\..\Run: [PSGuard] C:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\Run: [Service Host] C:\WINDOWS\System32\Services\{39A94D0B-01F4-4AA9-B13A-37A6AC9CBAFC}\SVCHOST.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Disk Keeper] C:\WINDOWS\System32\Services\{39A94D0B-01F4-4AA9-B13A-37A6AC9CBAFC}\SECURITY.EXE
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [quicken] C:\WINDOWS\waol.exe
O4 - HKCU\..\Run: [System backup] C:\WINDOWS\System32\msxmidi.exe
O4 - HKCU\..\Run: [Spyware Cleaner] "C:\Program Files\Spyware Cleaner\SpywareCleaner.Exe" /boot
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - Global Startup: LG SyncManager.lnk = ?
O4 - Global Startup: MSupdater.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {03F9323E-8261-456B-AAA7-BB9AD0382835} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {03F9323E-8261-456B-AAA7-BB9AD0382835} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {0E02B4D4-C42B-4946-BB13-51557B53D694} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {0E02B4D4-C42B-4946-BB13-51557B53D694} - (no file) (HKCU)
O16 - DPF: {24311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/is...12/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{6A8605B6-6667-4AA9-B7EF-C81218303ABD}: NameServer = 194.168.4.100 194.168.8.100
O20 - AppInit_DLLs: igtcmmx5h1rg.dll
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINDOWS\System32\vbsys2.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SpywareCleanerService - Secure Computer, LLC - C:\Program Files\Spyware Cleaner\SCService.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Please move hijackthis into it's own folder and then rescan and post the new log.

Go here to TrendMicro for an on-line scan & set it to autoclean for you. When it completes, post back the full filename of any files that cannot be cleaned or deleted.

Try this scan at Panda as well.

The scan here does not require an active X install, but uses java instead.
http://fr.trendmicro-europe.com/cons...all_launch.php

thanks very much i will do as you suggested