Hi,
My Norton Antivirus detects the Hacktool.rootkit virus but is unable to delete it as it says that the msdirect.sys file cannot be accessed.
This is an annoying problem as the error window from Norton keeps popping up, and I need to disable Autoprotect to proceed. Hope someone can help me out with this.

See below my Hijackthis log:
---------------------------

Logfile of HijackThis v1.99.1
Scan saved at 11:01:37 PM, on 6/15/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\ahead\InCD\InCD.exe
C:\PROGRA~1\DAP\DAP.EXE
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\MATLAB6p1\webserver\bin\win32\matlabserver.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Winamp\winamp.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\navupdts.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\WinRAR\WinRAR.exe
D:\Rahul\dload\hijackthis\HijackThis.exe

R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=Explorer.exe changeme.exe
F2 - REG:system.ini: UserInit=userinit.exe,setup32.exe
O2 - BHO: DAPHelper Class - {0000CC75-ACF3-4cac-A0A9-DD3868E06852} -

C:\Program Files\DAP\DAPBHO.dll
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670}

- C:\Program Files\Yahoo!\Messenger\ycomp.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

- C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} -

C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -

C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Yahoo! Companion -

{EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program

Files\Yahoo!\Messenger\ycomp.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}

- C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-BCE6BD127F08} -

C:\Program Files\DAP\DAPIEBar.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec

Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [DownloadAccelerator] C:\PROGRA~1\DAP\DAP.EXE

/STARTUP
O4 - HKLM\..\Run: [Symantec NetDriver Monitor]

C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft

AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common

Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe"

/background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe

-quiet
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft

Office\Office10\OSA.EXE
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program

Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: &Download with &DAP -

C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP -

C:\PROGRA~1\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Run DAP - {669695BC-A811-4A9D-8CDF-BA8C795F261C} -

C:\PROGRA~1\DAP\DAP.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} -

C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links -

{c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Yahoo! Messenger -

{E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} -

C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger -

{E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} -

C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O12 - Plugin for .spop: C:\Program Files\Internet

Explorer\Plugins\NPDocBox.dll
O17 -

HKLM\System\CCS\Services\Tcpip\..\{97532E07-3B59-4A1A-B520-5FF023D3B626

}: NameServer = 202.54.10.2 202.54.1.30
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation

- C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) -

Symantec Corporation - C:\Program Files\Common Files\Symantec

Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation

- C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: MATLAB Server (matlabserver) - Unknown owner -

C:\MATLAB6p1\webserver\bin\win32\matlabserver.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) -

Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) -

Symantec Corporation - C:\Program Files\Norton Internet

Security\NISUM.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec

Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec

Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\Security

Center\SymWSC.exe



Regards,
Rahul.

Hi Rahul, welcome to DaniWeb

First, you should go to Windows Update and get SP1a for both XP and IE.

Then go here and follow the instructions:
http://securityresponse.symantec.com...l.rootkit.html

After you've done that, close any open browser windows, scan with hijackthis, and post a new log please.

Hey dlh,
Thanks. I am currently in the process of downloading SP2 for WinXP, as
Windows update allows me to download SP2, bypassing the SP1a install.
Hope SP2 would have these security issues rectified.
As SP2 is a few 100MB, its taking me some time to download. Let me know
if I'll be able to get rid of the hacktool.rootkit virus with this new ServicePack
of XP.

Rahul.

It's best to wait until your system is clean before getting SP2.

SP2 won't fix the hacktool problem, you need to follow the instructions from Symantec to remove it.

After you've finished the updates and the hacktool removal procedure, please post a new log.