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sfg311e.dll error when using windows explorer
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Join Date: Jun 2005
Posts: 1
Reputation: 
Solved Threads: 0
Newbie Poster
Whenever I try to open anything in windows explorer, My computer, My documents, and any other folder, I recieve a SFG311E.DLL error and they immediately close. The only thing I can open on my windows explorer is internet explorer. I am running on windows ME. I have run multiple spyware checks with ad aware, spy bot search and destroy, spyware doctor, as well as used cwshredder, and avg free edition. This error also pops up while working in safe mode. Ive searched for this error online to try to identify the problem but have come to no solution. When running hijack this, I got this as my log file.
Logfile of HijackThis v1.99.1
Scan saved at 2:47:45 PM, on 6/25/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0100)
Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGAMSVR.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\TEMP\RAR$EX04.904\HIJACKTHIS.EXE
R3 - URLSearchHook: (no name) - {1A07CDF9-4F80-2C66-84C8-15D6F1A9511E} - (no file)
O1 - Hosts: <html>
O1 - Hosts: <head>
O1 - Hosts: <title>Refresh Page</title>
O1 - Hosts: </head>
O1 - Hosts: </html>
O2 - BHO: SafeGuard Protect PCShield - {564FFB73-9EEF-4969-92FA-5FC4A92E2C2A} - C:\WINDOWS\SYSTEM\SFG311E.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: WinStat - {EE02B99B-1D55-48bc-B8DB-649A42CE45F6} - C:\WINDOWS\SYSTEM\WINSTAT12.DLL
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDPB.DLL
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDSG.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [PCShield] regsvr32 /s "C:\WINDOWS\SYSTEM\SFG311E.DLL"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb07.exe
O4 - HKLM\..\Run: [MN2MHLI9] \Progra~1\MN2MHLI9\MN2MHLI9.exe
O4 - HKLM\..\Run: [Windows Service] C:\WINDOWS\SYSTEM\DIA.EXE
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGCC.EXE /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGEMC.EXE
O4 - HKLM\..\Run: [AVG7_AMSVR] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGAMSVR.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\SYMANT~1\SYMANT~1\rtvscn95.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRAM FILES\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [PCShield] regsvr32 /s "C:\WINDOWS\SYSTEM\SFG311E.DLL"
O4 - HKCU\..\Run: [warez] "C:\PROGRAM FILES\WAREZ P2P CLIENT\WAREZ.EXE" -h
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE
O9 - Extra button: (no name) - {D5770C25-E0F4-4bb9-BCB6-DB17F7BFBB7F} - C:\Program Files\SafeGuard Popup Blocker Pro\PBOptions.exe
O9 - Extra 'Tools' menuitem: Popup Blocker Options - {D5770C25-E0F4-4bb9-BCB6-DB17F7BFBB7F} - C:\Program Files\SafeGuard Popup Blocker Pro\PBOptions.exe
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDPB.DLL
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
Ive pretty much run out of ideas as to how to fix this problem and any help on how to do so would be greatly appreciated. Thanks
Logfile of HijackThis v1.99.1
Scan saved at 2:47:45 PM, on 6/25/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0100)
Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGAMSVR.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\TEMP\RAR$EX04.904\HIJACKTHIS.EXE
R3 - URLSearchHook: (no name) - {1A07CDF9-4F80-2C66-84C8-15D6F1A9511E} - (no file)
O1 - Hosts: <html>
O1 - Hosts: <head>
O1 - Hosts: <title>Refresh Page</title>
O1 - Hosts: </head>
O1 - Hosts: </html>
O2 - BHO: SafeGuard Protect PCShield - {564FFB73-9EEF-4969-92FA-5FC4A92E2C2A} - C:\WINDOWS\SYSTEM\SFG311E.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: WinStat - {EE02B99B-1D55-48bc-B8DB-649A42CE45F6} - C:\WINDOWS\SYSTEM\WINSTAT12.DLL
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDPB.DLL
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDSG.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [PCShield] regsvr32 /s "C:\WINDOWS\SYSTEM\SFG311E.DLL"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb07.exe
O4 - HKLM\..\Run: [MN2MHLI9] \Progra~1\MN2MHLI9\MN2MHLI9.exe
O4 - HKLM\..\Run: [Windows Service] C:\WINDOWS\SYSTEM\DIA.EXE
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGCC.EXE /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGEMC.EXE
O4 - HKLM\..\Run: [AVG7_AMSVR] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGAMSVR.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\SYMANT~1\SYMANT~1\rtvscn95.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRAM FILES\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [PCShield] regsvr32 /s "C:\WINDOWS\SYSTEM\SFG311E.DLL"
O4 - HKCU\..\Run: [warez] "C:\PROGRAM FILES\WAREZ P2P CLIENT\WAREZ.EXE" -h
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE
O9 - Extra button: (no name) - {D5770C25-E0F4-4bb9-BCB6-DB17F7BFBB7F} - C:\Program Files\SafeGuard Popup Blocker Pro\PBOptions.exe
O9 - Extra 'Tools' menuitem: Popup Blocker Options - {D5770C25-E0F4-4bb9-BCB6-DB17F7BFBB7F} - C:\Program Files\SafeGuard Popup Blocker Pro\PBOptions.exe
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDPB.DLL
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
Ive pretty much run out of ideas as to how to fix this problem and any help on how to do so would be greatly appreciated. Thanks
Hi thenudedude2002, welcome to DaniWeb 
You should first go to Window Update and get the Critical Updates for your system.
Then review this thread:
http://www.daniweb.com/techtalkforums/thread24085.html
After you've moved hijackthis, please post a new log.
You should first go to Window Update and get the Critical Updates for your system.
Then review this thread:
http://www.daniweb.com/techtalkforums/thread24085.html
After you've moved hijackthis, please post a new log.
Links to help you help yourself :
Protect Your PC & Avoid Infections -- http://www.daniweb.com/techtalkforums/thread27519.html
Cleanup Procedures & Tools -- http://www.daniweb.com/techtalkforums/thread27570.html
Infection Removal & HijackThis Use -- http://www.daniweb.com/techtalkforums/thread28196.html
Protect Your PC & Avoid Infections -- http://www.daniweb.com/techtalkforums/thread27519.html
Cleanup Procedures & Tools -- http://www.daniweb.com/techtalkforums/thread27570.html
Infection Removal & HijackThis Use -- http://www.daniweb.com/techtalkforums/thread28196.html
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