so norton told me that msmx32 is effected, but its not possible to delet it, because windows is using it .. so what can i do??
thx

Hi stefan, welcome to our site.

To start with, please do the following:

Download the (free) HijackThis utility:

http://www.stevewolfonline.com/Downl...HijackThis.exe

Once downloaded, follow these instructions to install and run the program:

Create a folder outside of any Temp/Temporary folders for HJT and move it there now. A folder such such as C:\HijackThis or C:\Spyware Tools\HijackThis will do.

Run HijackThis, but do not have HJT fix anything yet; only have it scan your system! Once the scan is complete, the "Scan" button will turn into an option to "Save log...". Save the log in the folder you created for HiajckThis, open the log in Windows Notepad, and cut-n-paste the entire contents of the log here.

The log contents will tell us a lot about what "nasties" have crept into your system, and once we analyse the log we can tell you what to do from there.

thx

i downloaded the programm antivir and it told me that i got the Trojan Horses TR/Dldr.Agen.bq.1.1, .Agent.bc.12, /Agent.Em und /Start.Page.uz.DLL . It deleted some files and i havent any problems now, but today i scaned a second time and i still have some infected files ( FS978.CAB or FS980.CAB and so on) and the program cant't delet them.
should i do something about it or leave it??

and thats the log file:
Logfile of HijackThis v1.99.1
Scan saved at 13:32:34, on 29.06.2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAMME\GEMEINSAME DATEIEN\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAMME\GEMEINSAME DATEIEN\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAMME\GEMEINSAME DATEIEN\SYMANTEC SHARED\CCPROXY.EXE
C:\PROGRAMME\GEMEINSAME DATEIEN\SYMANTEC SHARED\SNDSRVC.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAMME\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\PROGRAMME\GEMEINSAME DATEIEN\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAMME\NETSCAPE\NETSCAPE 6\NETSCP.EXE
C:\HIJEK\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\fxxiv.dll/sp.html#83556
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\fxxiv.dll/sp.html#83556
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\fxxiv.dll/sp.html#83556
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\fxxiv.dll/sp.html#83556
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\fxxiv.dll/sp.html#83556
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\fxxiv.dll/sp.html#83556
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\fxxiv.dll/sp.html#83556
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer von chello broadband
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://www.chello.at/autoconfig/deat.ins
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\PROGRAMME\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programme\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {C7E71169-713A-F6A6-6007-3C38EBDB3204} - C:\WINDOWS\SYSTEM\SDKLD32.DLL (file missing)
O3 - Toolbar: @msdxmLC.dll,-1@1031,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programme\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Programme\Gemeinsame Dateien\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Programme\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Programme\Gemeinsame Dateien\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [EXPLORER.EXE] C:\WINDOWS\EXPLORER.EXE
O4 - HKLM\..\Run: [MSMX32.EXE] C:\WINDOWS\MSMX32.EXE
O4 - HKLM\..\Run: [IEKY.EXE] C:\WINDOWS\SYSTEM\IEKY.EXE
O4 - HKLM\..\Run: [IEZN32.EXE] C:\WINDOWS\SYSTEM\IEZN32.EXE
O4 - HKLM\..\Run: [APITF32.EXE] C:\WINDOWS\SYSTEM\APITF32.EXE
O4 - HKLM\..\Run: [AVGCtrl] C:\PROGRAMME\AVPERSONAL\AVGCTRL.EXE /min
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Programme\Gemeinsame Dateien\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Programme\Gemeinsame Dateien\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Programme\Gemeinsame Dateien\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [ccProxy] C:\PROGRA~1\GEMEIN~1\SYMANT~1\CCPROXY.EXE
O4 - HKLM\..\RunServices: [SndSrvc] C:\PROGRA~1\GEMEIN~1\SYMANT~1\SNDSRVC.EXE
O4 - HKCU\..\Run: [Symantec Network Driver Update Warning] C:\PROGRA~1\SYMANTEC\LIVEUP~1\SNDWARN.EXE
O4 - Startup: Microsoft Office.lnk = D:\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - G:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - G:\PROGRA~1\ICQ\ICQ.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.chello.at/

You have some entries there that need removing.

===============

The version of Internet Explorer your currently using is out of date, and should be upgraded to the newest version as soon as possible.

===============

Download CWShredder 2.15 from here. Run it and press the *fix,* not scan and allow it to clean the infection. Close all browser and explorer windows before hitting the fix button.

-

Run HiJackThis, click "Scan", then check(tick) the following, if present:


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\fxxiv.dll/sp.html#83556
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\fxxiv.dll/sp.html#83556
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\fxxiv.dll/sp.html#83556
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\fxxiv.dll/sp.html#83556
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\fxxiv.dll/sp.html#83556
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\fxxiv.dll/sp.html#83556
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\fxxiv.dll/sp.html#83556

R3 - Default URLSearchHook is missing

O2 - BHO: Class - {C7E71169-713A-F6A6-6007-3C38EBDB3204} - C:\WINDOWS\SYSTEM\SDKLD32.DLL (file missing)

O4 - HKLM\..\Run: [MSMX32.EXE] C:\WINDOWS\MSMX32.EXE
O4 - HKLM\..\Run: [IEKY.EXE] C:\WINDOWS\SYSTEM\IEKY.EXE
O4 - HKLM\..\Run: [IEZN32.EXE] C:\WINDOWS\SYSTEM\IEZN32.EXE
O4 - HKLM\..\Run: [APITF32.EXE] C:\WINDOWS\SYSTEM\APITF32.EXE


Now, with all windows closed (including Internet Explorer) except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure you are able to view system and hidden files/ folders:

files...

C:\WINDOWS\fxxiv.dll
C:\WINDOWS\MSMX32.EXE
C:\WINDOWS\SYSTEM\IEKY.EXE
C:\WINDOWS\SYSTEM\IEZN32.EXE
C:\WINDOWS\SYSTEM\APITF32.EXE

-

Note that some of these file(s)/folder(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them in "Safe Mode".

-

Reboot.

===============

After rebooting, rescan with hijackthis and post back a new log. Let me know how everything goes.

okay thats the new log:
(i have an old version of IE because generally i'm using Netcape, only sometimes if something doesn't work i try the IE, and nearly everytime i got a virus :rolleyes: )

Logfile of HijackThis v1.99.1
Scan saved at 15:05:20, on 29.06.2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAMME\GEMEINSAME DATEIEN\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAMME\GEMEINSAME DATEIEN\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAMME\GEMEINSAME DATEIEN\SYMANTEC SHARED\CCPROXY.EXE
C:\PROGRAMME\GEMEINSAME DATEIEN\SYMANTEC SHARED\SNDSRVC.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAMME\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\PROGRAMME\GEMEINSAME DATEIEN\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAMME\AVPERSONAL\AVGCTRL.EXE
C:\HIJEK\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer von chello broadband
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://www.chello.at/autoconfig/deat.ins
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\PROGRAMME\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programme\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: @msdxmLC.dll,-1@1031,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programme\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Programme\Gemeinsame Dateien\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Programme\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [EXPLORER.EXE] C:\WINDOWS\EXPLORER.EXE
O4 - HKLM\..\Run: [AVGCtrl] C:\PROGRAMME\AVPERSONAL\AVGCTRL.EXE /min
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Programme\Gemeinsame Dateien\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Programme\Gemeinsame Dateien\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Programme\Gemeinsame Dateien\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [ccProxy] C:\PROGRA~1\GEMEIN~1\SYMANT~1\CCPROXY.EXE
O4 - HKLM\..\RunServices: [SndSrvc] C:\PROGRA~1\GEMEIN~1\SYMANT~1\SNDSRVC.EXE
O4 - HKCU\..\Run: [Symantec Network Driver Update Warning] C:\PROGRA~1\SYMANTEC\LIVEUP~1\SNDWARN.EXE
O4 - Startup: Microsoft Office.lnk = D:\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - G:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - G:\PROGRA~1\ICQ\ICQ.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.chello.at/
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -

Congratulations! Your log looks clean - good work!

===============

Now that your PC is clean you need to follow these easy steps to keeping it this way:

Secure your Internet Explorer by going here and following the instructions there.

Better yet, use an alternative browser! Download FireFox and give it a run. It is far more secure than Internet Explorer. Or, you can get Opera which in my opinion, is better still.

Use a firewall to help prevent your PC's control being usurped by undesireables. There is a link to a good, free firewall in my signature.

[color=blue]Install and keep updated, Ad-Aware SE, and Spybot S&D.
Run them both on a regular basis, following the manufacturer's recommendations.

Install an anti-virus. There are some good, free AV's available today. Make sure that it is updated regularly and have it scan your system often.

Check for Windows Updates. Microsoft regularly post updates for your systems safe running. Make sure to take advantage of this. Reboot when installed and return to make sure there are no others.


Clear your Temp folders.
Clear out your Temporary internet files and other temp files.
Go to Start > Settings > Control Panel >Internet Options.
Under the General tab click the Delete temporary internet files,
delete all Offline content as well. Clear out Cookies.

Also, go to Start > Find/search > Files or folders > in the named box, type: *.tmp and choose Edit > select all -> File > delete.

Empty/delete the entire contents of the C:\Windows\temp folder and C:\temp folder, if you have one. (Contents but not the folder itself.)

C:\Documents and Settings\username\Local Settings\Temp\

In order to view these files you may have to select 'show hidden files/folders.' Instructions on how to here.

Empty the Recycle Bin.

For ME users.
After something like this it is a good idea to Flush the Restore Points and start fresh.
To flush the ME system Restore Points.

1. Click Start, Settings, and then click Control Panel.
2. Double-click the System icon. The System Properties dialog box appears.

NOTE: If the System icon is not visible, click "View all Control Panel options" to display it.

3. Click the Performance tab, and then click File System.
4. Click the Troubleshooting tab, and then check Disable System Restore.
5. Click OK. Click Yes, when you are prompted to restart Windows.

To enable System Restore again:

1. Click Start, go to Settings, and then click Control Panel.
2. Double-click System, and then click the Performance tab.
3. Click File System, and then click the Troubleshooting tab.
4. Uncheck Disable System Restore.
5. Click OK. Click Yes, when you are prompted to restart Windows.

Note that all previous restore points will be lost.

===============

If you have any more problems, post back.

-

Happy surfing,

crunchie.

thx, don't know what i have done without your help!

have a nice day

You are welcome