Word (and other utilities) don't load correctly

Reply

Join Date: Dec 2003
Posts: 8
Reputation: j-lo is an unknown quantity at this point 
Solved Threads: 0
j-lo j-lo is offline Offline
Newbie Poster

Word (and other utilities) don't load correctly

 
0
  #1
Jan 22nd, 2004
When trying to load Word, a command prompt dialog box pops up for a few seconds before disappearing. Nothing else happens. The same problem occurs with most other utilities - it won't even run something simple like a ping command. The OS is Windows XP Home (no SP installed), and the Office version is Office XP for Students.

Any ideas as to what might be causing the problem? It's very frustrating.
Reply With Quote Quick reply to this message  
Join Date: Jan 2004
Posts: 152
Reputation: floris has a spectacular aura about floris has a spectacular aura about 
Solved Threads: 2
floris's Avatar
floris floris is offline Offline
vBulletin.com Staff

Re: Word (and other utilities) don't load correctly

 
0
  #2
Jan 22nd, 2004
Obviously a macro/trojan/worm/etc ..

Run the proper scanners and find out!
Reply With Quote Quick reply to this message  
Join Date: Dec 2003
Posts: 8
Reputation: j-lo is an unknown quantity at this point 
Solved Threads: 0
j-lo j-lo is offline Offline
Newbie Poster

Re: Word (and other utilities) don't load correctly

 
0
  #3
Jan 26th, 2004
all very well, but my it's sister's computer and she doesn't have a virus scanner installed. to make it worse, windows installer wont run so can't install a scanner, and she wont have internet connection for about 6 months, so can't run an online scan. Any more ideas?
Reply With Quote Quick reply to this message  
Join Date: Feb 2002
Posts: 12,036
Reputation: cscgal is a glorious beacon of light cscgal is a glorious beacon of light cscgal is a glorious beacon of light cscgal is a glorious beacon of light cscgal is a glorious beacon of light cscgal is a glorious beacon of light 
Solved Threads: 128
Administrator
Staff Writer
cscgal's Avatar
cscgal cscgal is online now Online
The Queen of DaniWeb

Re: Word (and other utilities) don't load correctly

 
0
  #4
Jan 26th, 2004
I'm not sure about McAfee, but Norton AntiVirus is a bootable CD. You can set the computer's CMOS setup up to boot from the CD. Then, pop the cd in the drive and restart the computer. It will perform a scan from DOS. Unfortunately, with no internet connection, newer viruses won't be scanned for.
Dani the Computer Science Gal
Follow my Twitter feed! twitter.com/daniweb
Reply With Quote Quick reply to this message  
Reply

This thread is more than three months old.
Perhaps start a new thread instead?
Message:



Similar Threads
Other Threads in the Windows NT / 2000 / XP Forum
Thread Tools Search this Thread



About Us | Contact Us | Advertise | DaniWeb | Acceptable Use Policy | RSS Feed

©2003 - 2009 DaniWeb® LLC