Both pings worked. The problem randomly occurs regardless of where I am surfing. This is sooooooooooooooooo frustrating.

DMR...do you know anyone on the net that can help me solve this problem?

(i.e. the best tech support person you have ever worked with?)

There are talented troubleshooters on many of the online support forums, but there's really no way that I could know who will definitely be able to fix your particular problem. It's obviously usually more difficult for any online person to diagnose a problem than it is for a technician who can physically work on the computer; you might want to find such a person in your area and have them take a look at the problem.


However, since you said that both pings worked while your browser wasn't working, I'd look into that further first:

- Download and install a different browser and see if it exhibits the same symptoms.

- Reinstall/repair your current browser. If you're using Internet Explorer right now, you can try the free IEFix utility.

Thanks 4 the tips but I believe I addressed them in my first post...the problem occurs in IE, Netscape & Firefox.

I was hoping you knew someone who specialized in DNS-related problems...

Offline support doesn't work 4 me...i'm on a very tight budget...

Any other thoughts?

My apologies- I've been experiencing some problems accessing this site for the last week or so, which has made it a bit difficult for me to correctly follow all of the threads I've been working on.

However: you mention DNS problems, and determining if your problem lay in that area was exactly why I asked you to try the pings (both by IP and URL) of Google at the times that your browers were not able to reach that site. A ping by URL relies on DNS in the same way that a browser request for a URL does; if a URL ping works, but a browser's site request by URL does not, it's usually indicative of the fact that DNS-related functions are working.

Just so you know, I can usually reach Google even when the problem occurs. When I tried pinging Google, it was just after experiencing access problems with 2 other sites, but Google wasn't one of them.