my computer is destroying itself. spysheriff is all over the place, eetu.exe is sucking a good amount of memory. i have new icons on my desktop every day. new toolbars, AURORA! winstall?
our copy of stopzilla recently stopped working, and we have the worst spyware scanners ever. possibly? spybot? spysweeper? they catch nothing.
every problem i looked up so far involves this "Hijack This" which i have never heard of. so my first step of course was to get that.

now, sadly...i really must be walked through this entire process. i know less about computers than a 9 year old. (which really isn't that tough)

i assume i'll have to get the log thing copied onto here. but, believe me, i'll be checking back often. i'm gonna try and find out how to use hijack this, now.

-tom

here's what i got... it's pretty extensive.


Logfile of HijackThis v1.99.1
Scan saved at 11:20:26 AM, on 7/19/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\STOPzilla!\szntsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\WINDOWS\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\windows\system32\wlwauw.exe
C:\Documents and Settings\TED WADE\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://find-on-the-net.com/search.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file://C:\WINDOWS\blank.mht
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?new-hklm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://shdocpe.dll/asst.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R3 - URLSearchHook: (no name) - _{4FC95EDD-4796-4966-9049-29649C80111D} - (no file)
R3 - URLSearchHook: (no name) - _{0199DF25-9820-4bd5-9FEE-5A765AB4371E} - (no file)
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file)
O2 - BHO: (no name) - {00000EF1-0786-4633-87C6-1AA7A44296DA} - (no file)
O2 - BHO: (no name) - {0019C3E2-DD48-4A6D-ABCD-8D32436323D9} - (no file)
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\CxtPls\cxtpls.dll (file missing)
O2 - BHO: NavErrRedir Class - {0199DF25-9820-4bd5-9FEE-5A765AB4371E} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O2 - BHO: Band Class - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - (no file)
O2 - BHO: Zedd4Proj.clsUnoOne - {08227B4B-54FE-4C4D-809F-BCA46292FC5B} - (no file)
O2 - BHO: (no name) - {0DDBB570-0396-44C9-986A-8F6F61A51C2F} - (no file)
O2 - BHO: Var1Helper Class - {1C4DA27D-4D52-4465-A089-98E01BB725CA} - C:\WINDOWS\System32\inetdctr.dll
O2 - BHO: IE Search Toolbar Helper - {2C5175A2-ADF3-4F57-AB70-BA90FD60A383} - C:\Program Files\IESearchToolbar\IESearchToolbar.dll (file missing)
O2 - BHO: AuroraHandlerObj Class - {4AA870AC-8427-42a4-B92E-ECD956197489} - C:\WINDOWS\AuroraHandler.dll
O2 - BHO: ohb - {4D568F0F-8AC9-40AB-88B7-415134C78777} - (no file)
O2 - BHO: IE Update Class - {5B4AB8E2-6DC5-477A-B637-BF3C1A2E5993} - C:\WINDOWS\isrvs\sysupd.dll (file missing)
O2 - BHO: (no name) - {64A86024-B83D-2F9F-D170-6D5509F52B47} - C:\WINDOWS\System32\xapc.dll (file missing)
O2 - BHO: (no name) - {78364D99-A640-4ddf-B91A-67EFF8373045} - C:\WINDOWS\system32\appwiy.dll
O2 - BHO: (no name) - {7A12A061-1396-4A68-8D0D-920618F280DA} - C:\WINDOWS\SYSTEM32\911tih.dll (file missing)
O2 - BHO: (no name) - {7A1693A1-AFAF-4F1E-9B05-EEC38A85FBF3} - C:\WINDOWS\SYSTEM32\zh1z000.dll
O2 - BHO: (no name) - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - (no file)
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: (no name) - {B75F75B8-93F3-429D-FF34-660B206D897A} - C:\WINDOWS\System32\zolker005.dll
O2 - BHO: Band Class - {CC378B83-9577-44D0-B4F8-0DD965E176FC} - C:\Program Files\eSyndicate\esyn.dll (file missing)
O2 - BHO: Band Class - {D848A3CA-0BFB-4DE0-BA9E-A57F0CCA1C13} - (no file)
O2 - BHO: STOPzilla Browser Helper Object - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\WINDOWS\System32\SZIEBHO.dll
O2 - BHO: Search Help - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Documents and Settings\ALLISON WADE\Local Settings\Temp\17eto45.dll (file missing)
O2 - BHO: ZToolbar Activator Class - {FFF5092F-7172-4018-827B-FA5868FB0478} - C:\WINDOWS\System32\ztoolb005.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Band Class - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - C:\Program Files\SEP\sep.dll (file missing)
O3 - Toolbar: Begin2Search.com Bar - {52FE5233-367C-4EFB-BDD7-0BE4D212C107} - C:\WINDOWS\SYSTEM32\winb2s32.dll (file missing)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O3 - Toolbar: IE Search Toolbar - {EB381422-F797-4A98-A266-9DC490821907} - C:\Program Files\IESearchToolbar\IESearchToolbar.dll (file missing)
O3 - Toolbar: ZToolbar - {A6790AA5-C6C7-4BCF-A46D-0FDAC4EA90EB} - C:\WINDOWS\System32\ztoolb005.dll
O4 - HKLM\..\Run: [STOPzilla] "C:\Program Files\STOPzilla!\Stopzilla.exe" /autorun
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [ffis] C:\WINDOWS\isrvs\ffisearch.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [qrthica] c:\windows\system32\wlwauw.exe r
O4 - HKLM\..\Run: [qrthica] c:\windows\system32\wlwauw.exe r
O4 - HKLM\..\RunOnce: [AVP] C:\WINDOWS\System32\901520578.exe
O4 - HKLM\..\RunOnce: [7hxah.exe] C:\WINDOWS\System32\7hxah.exe /k
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\RunOnce: [7hxah.exe] C:\WINDOWS\System32\7hxah.exe /k
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\WebRebates\System\Temp\topr1150_script0.htm
O9 - Extra button: Sidesearch - {000007C6-17DF-4438-92A4-DE5537471BA3} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\maxspeed.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\maxspeed.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Your PC is infected with Spyware - click here to fix your PC - {FB74C951-ACA1-4e33-A94C-A9261EB2CCB7} - https://www.spydeleter.com/order2.php?KBID=1062 (file missing)
O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\cdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\cdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\cdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\cdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll
O15 - Trusted Zone: *.blazefind.com (HKLM)
O15 - Trusted Zone: *.clickspring.net (HKLM)
O15 - Trusted Zone: *.flingstone.com (HKLM)
O15 - Trusted Zone: *.mt-download.com (HKLM)
O15 - Trusted Zone: *.my-internet.info (HKLM)
O15 - Trusted Zone: *.searchbarcash.com (HKLM)
O15 - Trusted Zone: *.searchmiracle.com (HKLM)
O15 - Trusted Zone: *.skoobidoo.com (HKLM)
O15 - Trusted Zone: *.slotch.com (HKLM)
O15 - Trusted Zone: *.slotchbar.com (HKLM)
O15 - Trusted Zone: *.windupdates.com (HKLM)
O15 - Trusted Zone: *.xxxtoolbar.com (HKLM)
O15 - Trusted Zone: *.ysbweb.com (HKLM)
O15 - Trusted IP range: 67.19.178.84 (HKLM)
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) - http://www.spywarestormer.com/files2/Install.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1408.g.akamai.net/7/1408/995...TunesSetup.exe
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by107fd.bay107.hotmail.msn.co...s/MsnPUpld.cab
O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} - http://www.sidestep.com/get/k42037/sb028.cab
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTick...cab?refid=4600
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - http://www.zillabar.com/toolbar/bin/dwnldr.cab
O18 - Filter: text/html - {950238FB-C706-4791-8674-4D429F85897E} - C:\WINDOWS\isrvs\mfiltis.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O21 - SSODL: System - {0729B8A1-0CE0-46A9-9C87-DAB8AA8DC284} - vr_sys.dll (file missing)
O21 - SSODL: AOL Instant Messenger - {A678C940-58A7-8A20-A1A1-6A8A15F316F6} - c:\progra~1\aim\wpewrol2.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSEC.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: svchost.exe (moto) - Unknown owner - C:\WINDOWS\svchost.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: STOPzilla Local Service - International Software Systems Solutions - C:\Program Files\STOPzilla!\szntsvc.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe (file missing)

please please please help me here! i see individual threads about all of the problems i have. all of them. they've all compounded and tried to drive my computer into the ground! the family computer!

Please follow the suggestions in these threads (in sequence):

http://www.daniweb.com/techtalkforums/thread27519.html

http://www.daniweb.com/techtalkforums/thread27570.html

http://www.daniweb.com/techtalkforums/thread28196.html

Post a new HijackThis log when the suggested steps have been completed.

i'm going through and trying to clean up what i can. i just recently did a scan with Avast. and when i rebooted... it said that it can no longer find the file Nail.exe. at all.

is this a bad thing that i don't even have it? if it is... how would i get it back? or a new shiney one.

Oh no, you definitley don't want it back- nail.exe is a component of the Aurora infection.

The error regarding nail.exe is due to a partial removal of the Aurora infection which left "dangling reference" to the nail.exe file in particular.

Please do as dlh6213 suggested in terms of posting a new HijackThis log.
Doing so will give us a pretty good idea of what progress the removal steps you've already taken have made, and what further work we need to do.


Also- please do keep all of your questions/responses/etc in this thread. We (the moderators) honestly just don't have time to track the multiple threads you've started on this problem and things related to it.

Thanks.

yea, definetly sorry about the multiple thread thing. i was in a bit of a panic. i hope my recent thread about the recycle bin problem was ok, though.

i'll have a recent log up a bit later