Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!

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Join Date: Dec 2006
Posts: 7
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Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!

 
0
  #11
Dec 12th, 2006
HELP!! ive been having similar problems to the ones described above

symptoms:

1. Internet Explorer can open and will run for about 5 mins until it will freeze, and break the internet connection. After Ending Task, i will try to open a new internet explorer window but it will not open any websites since the internet connection is somehow broken. Cannot Report Error also since i can't connect back online.

When i restart the computer, the internet connection comes back on, but then the problem will repeat again- IE will freeze after 5 mins, and internet connection breaks

(I think my internet version is 6.0)

2. Same thing with MSN messenger- after a few minutes, MSN messenger will freeze, and then break the internet connection. After force-ending it with Task Manager, cannot log back on. Cannot Report Error also .

I got this error message:
AppName: msnmsgr.exe AppVer: 7.5.306.0 ModName: shdocvw.dll
ModVer: 6.0.2900.2096 Offset: 00013fe1

3. I tried downloading Mozilla but does not solve the problem. it also freezes after about 5 mins and i will lose the internet connection until i restart the computer.

4. Not sure if this is related but it takes longer than normal to restart and shut down the computer- can take up to 5-10mins/

I ran a Hijack This log, and here are the results
Volume (C
Volume size = 17.72 GB
Cluster size = 16 KB
Used space = 12.69 GB
Free space = 5.03 GB
Percent free space = 28 %
Volume fragmentation
Total fragmentation = 22 %
File fragmentation = 42 %
Free space fragmentation = 2 %
File fragmentation
Total files = 34,743
Average file size = 349 KB
Total fragmented files = 41
Total excess fragments = 9,822
Average fragments per file = 1.28
Pagefile fragmentation
Pagefile size = 720 MB
Total fragments = 1,178
Folder fragmentation
Total folders = 2,705
Fragmented folders = 53
Excess folder fragments = 229
--------------------------------------------------------------------------------
Fragments File Size Files that cannot be defragmented
438 224 MB \WINDOWS\MEMORY.DMP
68 146 MB \Documents and Settings\User\Local Settings\Temp\~PST3618.TMP
106 240 MB \Documents and Settings\User\Local Settings\Temp\~PST5835.TMP
58 95 MB \Documents and Settings\User\Local Settings\Temp\~PST1659.TMP
83 172 MB \Documents and Settings\User\Local Settings\Temp\~PST1444.TMP
53 64 MB \Documents and Settings\User\Local Settings\Temp\~PST6743.TMP
3,180 2.28 GB \Documents and Settings\User\Local Settings\Temp\Photoshop Temp2467333
47 66 MB \Documents and Settings\User\Local Settings\Temp\Photoshop Temp110359
810 184 MB \Documents and Settings\User\Local Settings\Temp\~PST1404.TMP
776 164 MB \Documents and Settings\User\Local Settings\Temp\~PST1067.TMP
72 59 MB \Documents and Settings\User\Local Settings\Temp\~PST2766.TMP
53 31 MB \Documents and Settings\User\Local Settings\Temp\~PST4011.TMP
116 82 MB \Documents and Settings\User\Local Settings\Temp\~PST1062.TMP
362 125 MB \Documents and Settings\User\Local Settings\Temp\~PST2257.TMP
129 78 MB \Documents and Settings\User\Local Settings\Temp\~PST9776.TMP
282 78 MB \Documents and Settings\User\Local Settings\Temp\~PST7382.TMP
550 132 MB \Documents and Settings\User\Local Settings\Temp\~PST1945.TMP
1,109 131 MB \Documents and Settings\User\Local Settings\Temp\~PST4514.TMP
1,045 283 MB \Documents and Settings\User\Local Settings\Temp\~PST2810.TMP
50 104 MB \Documents and Settings\User\Local Settings\Temp\~PST6104.TMP
33 36 MB \Documents and Settings\User\Local Settings\Temp\~PST1526.TMP
10 65 MB \Documents and Settings\User\Local Settings\Temp\~PST9050.TMP
76 168 MB \Documents and Settings\User\Local Settings\Temp\~PST2246.TMP
80 103 MB \Documents and Settings\User\Local Settings\Temp\~PST1292.TMP
6 1 MB \Documents and Settings\User\Desktop\Li Zhen's Folder\Conversations\lauhanyang1351355151.xml
6 2 MB \Documents and Settings\User\Desktop\Li Zhen's Folder\Conversations\mayann8679599405.xml
6 5 MB \Program Files\QuickTime\QuickTimePlayer.exe
29 14 MB \Program Files\QuickTime\QTSystem\QuickTime.qts
7 8 MB \System Volume Information\_restore{F7C1D839-7F97-49C3-9B26-B67612991679}\RP399\A0094270.EXE
10 16 MB \System Volume Information\_restore{F7C1D839-7F97-49C3-9B26-B67612991679}\RP389\SNAPSHOT\_REGISTRY_MACHINE_SOFTWARE


i'll appreciate any help or suggestions, thanks!!
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Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!

 
0
  #12
Dec 12th, 2006
[updated]

hi sorry, i mistakenly posted my defragmentation results. here is my HijackThis log:

Logfile of HijackThis v1.98.2
Scan saved at 22:33:23, on 12-Dec-06
Platform: Windows XP SP2, v.2096 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2096)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\WINDOWS\system32\UMonit2K.exe
C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
E:\Picasa2\PicasaMediaDetector.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\SmartDisk\FlashPath\sdstat.exe
C:\PROGRA~1\Webshots\webshots.scr
C:\Documents and Settings\User\Desktop\Hijack This\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer,(Default) = 1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R3 - URLSearchHook: (no name) - {965A592F-8EFA-4250-8630-7960230792F1} - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: VoiceIPObj Class - {00000250-0320-4DD4-BE4F-7566D2314352} - C:\WINDOWS\VoiceIP.dll
O2 - BHO: MxTargetObj Class - {0000607D-D204-42C7-8E46-216055BF9918} - C:\WINDOWS\mxTarget.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SNHELPER - {4E7BD74F-2B8D-469E-C0FB-EF60B19DB42E} - C:\PROGRA~1\Srng\SNHelper.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SDWin32 Class - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - C:\WINDOWS\System32\SWin32.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [rvrmxxnc] C:\WINDOWS\System32\oxpmpil.exe
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [mswspl] C:\WINDOWS\system32\UMonit2K.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [Gene USB Monitor] C:\WINDOWS\system32\UMonit2K.exe
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [EPSON Stylus C41 Series] C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C41 Series" /O5 "LPT1:" /M "Stylus C41"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [Picasa Media Detector] E:\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [DealHelperDown] "C:\Documents and Settings\User\Local Settings\Temp\ms9.tmp"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - HKCU\..\Run: [Ultimate Popup Blocker] C:\Program Files\Ultimate Pop-up Blocker\Ultimate Pop-up Blocker.exe
O4 - HKCU\..\Run: [EPSON Stylus C41 Series] C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /A "C:\WINDOWS\system32\E_S108.tmp"
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: FlashPath Monitor.lnk = C:\Program Files\SmartDisk\FlashPath\sdstat.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: v2cab - http://searchmiracle.com/cab/v2cab.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab28578.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {79E0C1C0-316D-11D5-A72A-006097BFA1AC} (EPSON Web Printer-SelfTest Control Class) - http://www.epson.com.sg/support/Onli...g/ESTPTest.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab27571.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {97AFC0D9-660E-4ACE-B025-46FD64AE335A} (EmailImport.EmailImportControl) - http://www.friendster.com/emailimpor...mailimport.cab
O16 - DPF: {9FC5238F-12C4-454F-B1B5-74599A21DE47} (Webshots Photo Uploader) - http://community.webshots.com/html/WSPhotoUploader.CAB
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/sof...iveXPlugin.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramewor...o.cab34246.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yaho...opper1_4us.cab
O16 - DPF: {E62A47D8-74B1-4A93-963A-E5E43B7CC5C2} - http://www.zuvio.com/opnste/UCSearch.CAB
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by22fd.bay22.hotmail.msn.com/...x/HMAtchmt.ocx
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

thanks!
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Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!

 
0
  #13
Dec 12th, 2006
Hi zhen87- welcome to DaniWeb

The HijackThis log you posted definitely shows that you have infections, but the version of HijackThis that you are using is extremely out-of-date and therefore isn't giving us the complete picture.
Please delete the old version, download the latest version (1.99.0), run a new scan with it, and post the new log file.
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However, if I've been working on a thread with you already, and seem to have "forgotten" your thread, please do send me a message. I try not to let things slip through the cracks, but it does happen sometimes.
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Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!

 
0
  #14
Dec 13th, 2006
ohhokay, here's my new hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 21:33:18, on 13-Dec-06
Platform: Windows XP SP2, v.2096 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2096)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\WINDOWS\system32\UMonit2K.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
E:\Picasa2\PicasaMediaDetector.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\SmartDisk\FlashPath\sdstat.exe
C:\PROGRA~1\Webshots\webshots.scr
C:\WINDOWS\system32\rundll32.exe
C:\Documents and Settings\User\Desktop\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer,(Default) = 1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R3 - URLSearchHook: (no name) - {965A592F-8EFA-4250-8630-7960230792F1} - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: VoiceIPObj Class - {00000250-0320-4DD4-BE4F-7566D2314352} - C:\WINDOWS\VoiceIP.dll
O2 - BHO: MxTargetObj Class - {0000607D-D204-42C7-8E46-216055BF9918} - C:\WINDOWS\mxTarget.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SNHELPER - {4E7BD74F-2B8D-469E-C0FB-EF60B19DB42E} - C:\PROGRA~1\Srng\SNHelper.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SDWin32 Class - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - C:\WINDOWS\System32\SWin32.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [mswspl] C:\WINDOWS\system32\UMonit2K.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [Gene USB Monitor] C:\WINDOWS\system32\UMonit2K.exe
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [EPSON Stylus C41 Series] C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C41 Series" /O5 "LPT1:" /M "Stylus C41"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [Picasa Media Detector] E:\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [DealHelperDown] "C:\Documents and Settings\User\Local Settings\Temp\ms9.tmp"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - HKCU\..\Run: [Ultimate Popup Blocker] C:\Program Files\Ultimate Pop-up Blocker\Ultimate Pop-up Blocker.exe
O4 - HKCU\..\Run: [EPSON Stylus C41 Series] C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /A "C:\WINDOWS\system32\E_S108.tmp"
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: FlashPath Monitor.lnk = C:\Program Files\SmartDisk\FlashPath\sdstat.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Anti-Virus&Trojan.lnk = C:\Program Files\Anti-Virus&Trojan\Anti-Virus&Trojan.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: v2cab - http://searchmiracle.com/cab/v2cab.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab28578.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {79E0C1C0-316D-11D5-A72A-006097BFA1AC} (EPSON Web Printer-SelfTest Control Class) - http://www.epson.com.sg/support/Onli...g/ESTPTest.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab27571.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {97AFC0D9-660E-4ACE-B025-46FD64AE335A} (EmailImport.EmailImportControl) - http://www.friendster.com/emailimpor...mailimport.cab
O16 - DPF: {9FC5238F-12C4-454F-B1B5-74599A21DE47} (Webshots Photo Uploader) - http://community.webshots.com/html/WSPhotoUploader.CAB
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/sof...iveXPlugin.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramewor...o.cab34246.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yaho...opper1_4us.cab
O16 - DPF: {E62A47D8-74B1-4A93-963A-E5E43B7CC5C2} - http://www.zuvio.com/opnste/UCSearch.CAB
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by22fd.bay22.hotmail.msn.com/...x/HMAtchmt.ocx
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: .NET Framework Service (.NET Connection Service) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZONELABS\vsmon.exe
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe (file missing)
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Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!

 
0
  #15
Dec 13th, 2006
For the record, I had a great deal of difficulty when BT ran Broadband at a faster speed without mentioning it...out of the blue arrived a new 'router' aswas modem...so they KNEW! Seems to be OK since the new gadget although I get irritated with various small screen openings that have to be enlarged...but all I am saying is, as a total amateur, maybe it is the modem/router playing up. Cheers.
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Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!

 
0
  #16
Dec 13th, 2006
Thanks for the new log. I see signs of at least 4 different adware/spyware infections in that log, so it might take a few passes to get them all removed. Please be patient, and follow any instructions fully, carefully, and in the order given.

You will need to close/quit all web browser programs and disconnect from the Internet for some of the following, so you should print out the following instructions or save them into a text file with Notepad.


1. Download ATF-Cleaner and save it to convenient location.


2. Download the free version of AVG Anti-Spyware (formerly ewido). Save the installer file to your desktop or any convenient folder.

* Run the installer, accepting the default options. Run the program once installed, click on the Update icon at the top of the main AVG window, and allow the program to download the most current components.

* Close AVG once the updates have been downloaded.


3. Run another HiajckThis scan, put a check in the boxes to the left of the following entries, and then click the "Fix checked" button. Close HijackThis once it completes its fixes:

R1 - HKLM\Software\Microsoft\Internet Explorer,(Default) = 1
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R3 - URLSearchHook: (no name) - {965A592F-8EFA-4250-8630-7960230792F1} - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: VoiceIPObj Class - {00000250-0320-4DD4-BE4F-7566D2314352} - C:\WINDOWS\VoiceIP.dll
O2 - BHO: MxTargetObj Class - {0000607D-D204-42C7-8E46-216055BF9918} - C:\WINDOWS\mxTarget.dll (file missing)
O2 - BHO: SNHELPER - {4E7BD74F-2B8D-469E-C0FB-EF60B19DB42E} - C:\PROGRA~1\Srng\SNHelper.dll (file missing)
O2 - BHO: SDWin32 Class - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - C:\WINDOWS\System32\SWin32.dll (file missing)
O4 - HKLM\..\Run: [mswspl] C:\WINDOWS\system32\UMonit2K.exe
O4 - HKCU\..\Run: [DealHelperDown] "C:\Documents and Settings\User\Local Settings\Temp\ms9.tmp"
O16 - DPF: v2cab - http://searchmiracle.com/cab/v2cab.cab
O16 - DPF: {E62A47D8-74B1-4A93-963A-E5E43B7CC5C2} - http://www.zuvio.com/opnste/UCSearch.CAB
O23 - Service: .NET Framework Service (.NET Connection Service) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe (file missing)




4. Reboot into Safe Mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up).

* Double-click ATF-Cleaner.exe to run the program.
- Click the Main menu option.
- Check the Select All box. (Uncheck cookies if you do not want them removed).
- Click the Empty Selected button.

If you use Firefox browser:

- Click the Firefox menu option.
- Check the Select All box. (Uncheck cookies if you do not want them removed).
- Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, click No at the prompt.
- Click Exit on the Main menu to close the program.


* Run AVG Anti-Spyware.

- Click on the "Scanner" icon just to the right of the Update icon. In the Scanner window, click on the "Settings" tab.
- Under "How to act?", click on "Recommended actions" and choose "Delete" from the resulting menu.
- All boxes under "How to scan" and "Possibly unwanted..." should be checked.
- Under "Reports", check "Automatically generate report after every scan".
- Under "What to scan", select "Scan every file".
- Click on the "Scan" tab, and then click on "Complete System Scan" to start scanning. It usually takes at least 40 minutes to complete a full scan.

Once the scan is complete, a window listing all infected objects (if any are found) will be displayed. Below the list of infected objects, make sure the Set all elements to: option is set to Delete and then click the Apply all actions button.

After the malicious items are deleted, you will be given the option to save the scan report; do that. The report is saved as a text file in the C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports folder. (The actual filename is a combination of the date and time of the scan.)


* Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "Show hidden files and folders", and uncheck "Hide protected operating system files" and "Hide extentions for known file types".
Search for the following files and delete them if found:

C:\WINDOWS\VoiceIP.dll
C:\WINDOWS\mxTarget.dll
C:\WINDOWS\System32\SWin32.dll
C:\WINDOWS\svchost.exe <-Note that there is a valid Windows file named "svchost.exe" in the C:\WINDOWS\System32 folder, be sure to delete only the version of svchost.exe found in the C:\WINDOWS folder!!

Delete the C:\Program Files\Srng and C:\Program Files\Common Files\WinTools folders entirely and then empty your Recycle Bin.


5. Reboot the computer normally, open the AVG Anti-Spyware report in Windows Notepad, and Cut-N-Paste the entire contents of that report into a post in this thread. Run a new HijackThis scan and post that log as well.

.
Last edited by DMR; Dec 13th, 2006 at 7:02 pm.
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- Ancient Aborigine blessing


Please do not contact me by email or PM for help. We're all volunteers here, and only have so much free time to dedicate to our efforts.

However, if I've been working on a thread with you already, and seem to have "forgotten" your thread, please do send me a message. I try not to let things slip through the cracks, but it does happen sometimes.
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Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!

 
0
  #17
Dec 14th, 2006
hi DMR, thanks alot for your help so far.

here are the results:

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------
+ Created at: 00:49:40 15-Dec-06
+ Scan result:

C:\WINDOWS\system32\mscjjn.dll -> Adware.180Solutions : Cleaned.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\nCASE -> Adware.180Solutions : Cleaned.
HKLM\SOFTWARE\Classes\SWin32.SDWin32.1 -> Adware.Adlogix : Cleaned.
HKLM\SOFTWARE\Classes\SWin32.SDWin32.1\CLSID -> Adware.Adlogix : Cleaned.
HKLM\SOFTWARE\Mwsvm -> Adware.AdRotator : Cleaned.
C:\WINDOWS\Temp\Altnet -> Adware.Altnet : Cleaned.
C:\WINDOWS\Temp\Altnet\Atl.dll -> Adware.Altnet : Cleaned.
C:\WINDOWS\Temp\Altnet\DMinfo3.cab -> Adware.Altnet : Cleaned.
C:\WINDOWS\Temp\Altnet\Setup.cab -> Adware.Altnet : Cleaned.
C:\WINDOWS\Temp\Altnet\Setup.exe -> Adware.Altnet : Cleaned.
C:\WINDOWS\Temp\Altnet\adm.exe -> Adware.Altnet : Cleaned.
C:\WINDOWS\Temp\Altnet\dmfiles.cab -> Adware.Altnet : Cleaned.
C:\WINDOWS\Temp\Altnet\dminstall3.cab -> Adware.Altnet : Cleaned.
C:\WINDOWS\Temp\Altnet\msvcirt.dll -> Adware.Altnet : Cleaned.
C:\WINDOWS\Temp\Altnet\mysearch.cab -> Adware.Altnet : Cleaned.
C:\WINDOWS\Temp\Altnet\pmexe.cab -> Adware.Altnet : Cleaned.
C:\WINDOWS\Temp\Altnet\pmfiles.cab -> Adware.Altnet : Cleaned.
C:\WINDOWS\Temp\Altnet\pminstall.cab -> Adware.Altnet : Cleaned.
HKLM\SOFTWARE\Classes\AppID\Altnet Signing Module.EXE -> Adware.Altnet : Cleaned.
HKLM\SOFTWARE\Classes\AppID\adm.EXE -> Adware.Altnet : Cleaned.
HKLM\SOFTWARE\Classes\VoiceIPDll.VoiceIPDllObj.1 -> Adware.BetterInternet : Cleaned.
C:\System Volume Information\_restore{F7C1D839-7F97-49C3-9B26-B67612991679}\RP408\A0097682.dll -> Adware.BiSpy : Cleaned.
C:\WINDOWS\system32\msnkmi.dll -> Adware.ClientMan : Cleaned.
HKLM\SOFTWARE\Classes\urlcli.UrlCliObj -> Adware.ClientMan : Cleaned.
HKLM\SOFTWARE\Classes\urlcli.UrlCliObj.1 -> Adware.ClientMan : Cleaned.
HKLM\SOFTWARE\Classes\urlcli.UrlCliObj\CLSID -> Adware.ClientMan : Cleaned.
HKLM\SOFTWARE\Classes\urlcli.UrlCliObj\CurVer -> Adware.ClientMan : Cleaned.
C:\WINDOWS\system32\iezset.exe -> Adware.EZula : Cleaned.
C:\WINDOWS\system32\mskplb.dll -> Adware.Ipend : Cleaned.
HKLM\SOFTWARE\PerfectNav -> Adware.KeenValue : Cleaned.
HKLM\SOFTWARE\WildMedia -> Adware.MidAddle : Cleaned.
HKLM\SOFTWARE\WildMedia\LicenseStores -> Adware.MidAddle : Cleaned.
HKLM\SOFTWARE\Classes\SWRT01.RT -> Adware.SecondThought : Cleaned.
HKLM\SOFTWARE\Classes\SWRT01.RT\Clsid -> Adware.SecondThought : Cleaned.
HKLM\SOFTWARE\slmss -> Adware.SecondThought : Cleaned.
C:\WINDOWS\system32\sset.exe -> Adware.Sidesearch : Cleaned.
C:\adware\ngsw31.dll -> Adware.VB : Cleaned.
C:\WINDOWS\system32\SWRT01.dll -> Adware.VirtualBouncer : Cleaned.
HKLM\SYSTEM\ControlSet002\Services\WinToolsSvc -> Adware.WebSearch : Cleaned.
HKLM\SYSTEM\ControlSet002\Services\WinToolsSvc\Enum -> Adware.WebSearch : Cleaned.
HKLM\SYSTEM\ControlSet002\Services\WinToolsSvc\Security -> Adware.WebSearch : Cleaned.
HKLM\SYSTEM\CurrentControlSet\Services\WinToolsSvc -> Adware.WebSearch : Cleaned.
HKLM\SYSTEM\CurrentControlSet\Services\WinToolsSvc\Enum -> Adware.WebSearch : Cleaned.
HKLM\SYSTEM\CurrentControlSet\Services\WinToolsSvc\Security -> Adware.WebSearch : Cleaned.
HKU\.DEFAULT\Software\WinTools -> Adware.WebSearch : Cleaned.
HKU\.DEFAULT\Software\WinTools\URLSearchHooks -> Adware.WebSearch : Cleaned.
HKU\S-1-5-18\Software\WinTools -> Adware.WebSearch : Cleaned.
HKU\S-1-5-18\Software\WinTools\URLSearchHooks -> Adware.WebSearch : Cleaned.
C:\WINDOWS\system32\silent.exe -> Adware.WinFetcher : Cleaned.
C:\WINDOWS\system32\mmsbkend.exe -> Downloader.Apropo.f : Cleaned.
C:\WINDOWS\system32\pms3dmod.exe -> Downloader.Apropo.f : Cleaned.
C:\WINDOWS\system32\udhcore2.exe -> Downloader.Apropo.f : Cleaned.
C:\Documents and Settings\Guest\Local Settings\Temporary Internet Files\Content.IE5\OH67CXQN\in[2].dat -> Downloader.QDown.j : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@247realmedia[1].txt -> TrackingCookie.247realmedia : Cleaned.
:mozilla.75:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.76:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.77:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.290:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.7search : Cleaned.
:mozilla.291:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.7search : Cleaned.
:mozilla.292:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.7search : Cleaned.
:mozilla.293:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.7search : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@7search[2].txt -> TrackingCookie.7search : Cleaned.
C:\Documents and Settings\User\Cookies\user@adbrite[2].txt -> TrackingCookie.Adbrite : Cleaned.
C:\Documents and Settings\User\Cookies\user@ads.addynamix[1].txt -> TrackingCookie.Addynamix : Cleaned.
C:\Documents and Settings\User\Cookies\user@adtech[2].txt -> TrackingCookie.Adtech : Cleaned.
C:\Documents and Settings\User\Cookies\user@www.adtrak[1].txt -> TrackingCookie.Adtrak : Cleaned.
:mozilla.78:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.79:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.80:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.65:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Atdmt : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned.
:mozilla.317:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Bfast : Cleaned.
C:\Documents and Settings\User\Cookies\user@burstnet[2].txt -> TrackingCookie.Burstnet : Cleaned.
C:\Documents and Settings\User\Cookies\user@www.burstnet[2].txt -> TrackingCookie.Burstnet : Cleaned.
:mozilla.134:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Centrport : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@centrport[1].txt -> TrackingCookie.Centrport : Cleaned.
:mozilla.81:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Com : Cleaned.
:mozilla.83:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Com : Cleaned.
C:\Documents and Settings\User\Cookies\user@com[2].txt -> TrackingCookie.Com : Cleaned.
:mozilla.177:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Commission-junction : Cleaned.
:mozilla.178:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Commission-junction : Cleaned.
:mozilla.179:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Commission-junction : Cleaned.
:mozilla.64:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Doubleclick : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned.
:mozilla.213:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@fastclick[1].txt -> TrackingCookie.Fastclick : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@ehg-deltatre.hitbox[2].txt -> TrackingCookie.Hitbox : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@hitbox[2].txt -> TrackingCookie.Hitbox : Cleaned.
C:\Documents and Settings\User\Cookies\user@hypertracker[2].txt -> TrackingCookie.Hypertracker : Cleaned.
:mozilla.89:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Mediaplex : Cleaned.
:mozilla.324:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Onestat : Cleaned.
:mozilla.325:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Onestat : Cleaned.
C:\Documents and Settings\User\Cookies\user@stat.onestat[1].txt -> TrackingCookie.Onestat : Cleaned.
:mozilla.326:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\User\Cookies\user@data1.perf.overture[1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\User\Cookies\user@data2.perf.overture[1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\User\Cookies\user@data3.perf.overture[2].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\User\Cookies\user@overture[1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\User\Cookies\user@perf.overture[1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\User\Cookies\user@creative.paypopup[2].txt -> TrackingCookie.Paypopup : Cleaned.
:mozilla.145:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.146:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.147:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.148:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
C:\Documents and Settings\User\Cookies\user@ads.pointroll[1].txt -> TrackingCookie.Pointroll : Cleaned.
C:\Documents and Settings\User\Cookies\user@pro-market[1].txt -> TrackingCookie.Pro-market : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@qksrv[1].txt -> TrackingCookie.Qksrv : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@questionmarket[2].txt -> TrackingCookie.Questionmarket : Cleaned.
C:\Documents and Settings\User\Cookies\user@questionmarket[1].txt -> TrackingCookie.Questionmarket : Cleaned.
:mozilla.323:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Revenue : Cleaned.
C:\Documents and Settings\User\Cookies\user@ads1.revenue[1].txt -> TrackingCookie.Revenue : Cleaned.
C:\Documents and Settings\User\Cookies\user@revenue[1].txt -> TrackingCookie.Revenue : Cleaned.
:mozilla.235:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned.
:mozilla.236:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned.
:mozilla.237:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned.
:mozilla.238:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned.
:mozilla.288:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@bs.serving-sys[1].txt -> TrackingCookie.Serving-sys : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@serving-sys[2].txt -> TrackingCookie.Serving-sys : Cleaned.
C:\Documents and Settings\User\Cookies\user@bs.serving-sys[1].txt -> TrackingCookie.Serving-sys : Cleaned.
C:\Documents and Settings\User\Cookies\user@serving-sys[2].txt -> TrackingCookie.Serving-sys : Cleaned.
:mozilla.270:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Sitestat : Cleaned.
:mozilla.271:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Sitestat : Cleaned.
:mozilla.29:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.30:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.31:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.32:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.33:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.34:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.35:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.36:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.37:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.38:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.39:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.40:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.42:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.43:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.44:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
:mozilla.45:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
C:\Documents and Settings\User\Cookies\user@tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned.
:mozilla.110:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Targetnet : Cleaned.
:mozilla.111:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Targetnet : Cleaned.
:mozilla.94:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@trafficmp[2].txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.82:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned.
C:\Documents and Settings\User\Cookies\user@vdn.valuead[2].txt -> TrackingCookie.Valuead : Cleaned.
C:\Documents and Settings\User\Cookies\user@web-stat[1].txt -> TrackingCookie.Web-stat : Cleaned.
:mozilla.199:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Webtrendslive : Cleaned.
:mozilla.200:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Webtrendslive : Cleaned.
:mozilla.201:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Webtrendslive : Cleaned.
:mozilla.202:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Webtrendslive : Cleaned.
:mozilla.203:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Webtrendslive : Cleaned.
:mozilla.204:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Webtrendslive : Cleaned.
:mozilla.205:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Webtrendslive : Cleaned.
:mozilla.206:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Webtrendslive : Cleaned.
:mozilla.207:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Webtrendslive : Cleaned.
:mozilla.208:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Webtrendslive : Cleaned.
:mozilla.184:C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\az4m27o0.default\cookies.txt -> TrackingCookie.Zedo : Cleaned.
C:\WINDOWS\system32\mshlol.dll -> Trojan.Small : Cleaned.

::Report end



Logfile of HijackThis v1.99.1
Scan saved at 01:00:26, on 15-Dec-06
Platform: Windows XP SP2, v.2096 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2096)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\WINDOWS\system32\UMonit2K.exe
C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
E:\Picasa2\PicasaMediaDetector.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\SmartDisk\FlashPath\sdstat.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\Webshots\webshots.scr
C:\Documents and Settings\User\Desktop\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [Gene USB Monitor] C:\WINDOWS\system32\UMonit2K.exe
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [EPSON Stylus C41 Series] C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C41 Series" /O5 "LPT1:" /M "Stylus C41"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [Picasa Media Detector] E:\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - HKCU\..\Run: [Ultimate Popup Blocker] C:\Program Files\Ultimate Pop-up Blocker\Ultimate Pop-up Blocker.exe
O4 - HKCU\..\Run: [EPSON Stylus C41 Series] C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /A "C:\WINDOWS\system32\E_S108.tmp"
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: FlashPath Monitor.lnk = C:\Program Files\SmartDisk\FlashPath\sdstat.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Anti-Virus&Trojan.lnk = C:\Program Files\Anti-Virus&Trojan\Anti-Virus&Trojan.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab28578.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {79E0C1C0-316D-11D5-A72A-006097BFA1AC} (EPSON Web Printer-SelfTest Control Class) - http://www.epson.com.sg/support/Onli...g/ESTPTest.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab27571.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {97AFC0D9-660E-4ACE-B025-46FD64AE335A} (EmailImport.EmailImportControl) - http://www.friendster.com/emailimpor...mailimport.cab
O16 - DPF: {9FC5238F-12C4-454F-B1B5-74599A21DE47} (Webshots Photo Uploader) - http://community.webshots.com/html/WSPhotoUploader.CAB
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/sof...iveXPlugin.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramewor...o.cab34246.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yaho...opper1_4us.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by22fd.bay22.hotmail.msn.com/...x/HMAtchmt.ocx
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: .NET Framework Service (.NET Connection Service) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZONELABS\vsmon.exe



i followed your instructions all the way until the end with no problems. in step 4, the 4 files and 2 folders that you listed couldn't be found in my computer.
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Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!

 
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  #18
Dec 15th, 2006
Good job- except for one leftover, your log is clean now

Having you manually search for the 4 files and two folders was just a double-check to verify that they were really deleted by the utilities (which they appear to have been).

1. Run another HijackThis scan, put a check in the box to the left of the following entry, and then click the "Fix checked" button. This time, do not close HijackThis yet:

O23 - Service: .NET Framework Service (.NET Connection Service) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)

* In HijackThis' main window, click on Config, then Misc Tools, and then press the Delete an NT service.. button. When it opens, copy-n-paste the following in the deletion box and press OK:

.NET Connection Service

* Close HijackThis after that.


2. Disable and then re-enable your System Restore feature to delete the contents of the Restore folder. Instructions for doing that, as well as an explanation of why you're doing it, are posted here.


3. Once you've completed steps #1 and #2, please run a (hopefully) final HJT scan and post the new log. Also let us know how the system seems to functioning now.
Last edited by DMR; Dec 15th, 2006 at 3:17 am.
"May the Wombat of Happiness snuffle through your underbrush."
- Ancient Aborigine blessing


Please do not contact me by email or PM for help. We're all volunteers here, and only have so much free time to dedicate to our efforts.

However, if I've been working on a thread with you already, and seem to have "forgotten" your thread, please do send me a message. I try not to let things slip through the cracks, but it does happen sometimes.
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Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!

 
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  #19
Dec 15th, 2006
i wasn't able to follow this step:


* In HijackThis' main window, click on Config, then Misc Tools, and then press the Delete an NT service.. button. When it opens, copy-n-paste the following in the deletion box and press OK:

.NET Connection Service


the following warning comes up:
"The service .NET Connection Service is enabled/running. Please disable it...." even after i've Fix Checked the 023-service:..... previously as instructed.

i suspect its because in HijackThis, under Config then Main, the setting "Make backups before fixing" is checked.

should i uncheck it?
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Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!

 
0
  #20
Dec 15th, 2006
Sorry- I should have had you check to make sure that the service was disabled before we attempted to delete it. HijackThis can't delete a service if it is running. This should do the trick:

1. Open the Services utility in your Administrative Tools control panel.

* In the list of services, locate the service named ".NET Framework Service" or ".NET Connection Service" and double-click on it.

* In the General tab of the Properties window that opens, click the Stop button.

*Once the service is stopped, choose Disabled in the "Startup Type" drop-down menu and then click OK.

* Close the Services utility.


2. Open HijackThis, and in the main window, click on Config, then Misc Tools, and then press the Delete an NT service.. button. When it opens, copy-n-paste the following in the deletion box and press OK:

.NET Connection Service

* Close HijackThis after that.

Let us know if that works, and give us a new HijackThis log please.
Last edited by DMR; Dec 15th, 2006 at 5:48 pm.
"May the Wombat of Happiness snuffle through your underbrush."
- Ancient Aborigine blessing


Please do not contact me by email or PM for help. We're all volunteers here, and only have so much free time to dedicate to our efforts.

However, if I've been working on a thread with you already, and seem to have "forgotten" your thread, please do send me a message. I try not to let things slip through the cracks, but it does happen sometimes.
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