I need to improve my IT resume, because I am not getting any callbacks. Please post yours here (minus personal info) or send it to fasola456@yahoo.com


thank you!

HERE IS MINES




Name
Address
Phone number
Email address


Technical Skills

·Operating Systems: MS Windows 95-XP, Windows NT, MS DOS, UNIX and IBM Mainframe
·Databases: Access, Oracle and MS SQL Server
·Programming Languages: C++, Java, SQL, VB and HTML
·Applications: Word, Excel, PowerPoint, Text Pad, Visio, Siebel, PeopleSoft, Outlook, etc.


Relevant Experience

AT&T Business Services, 2004 – 2004, Voice & Data Network Consultant

·Met assigned sales performance goals of revenue generation and customer retention.
·Prepared proposals to be presented over the phone, Internet (i.e. web presentation) or in person.
·Provided team leadership in the development of voice and data network solutions for small to medium business clients.
·Provided communication solutions such as POTS, DSL, VPN, T1, etc. More complex solutions provided include Asynchronous Transfer Mode, Frame Relay, Multi-packet Label Switching, Private Network Transport, Hosting, Automated Phone Systems, etc.
·Finalized contract terms, insured integrity of contract and secured agreement.

Collegis, 2000 - 2001, Junior Systems Analyst

·Client Server Administration - Set up users on the NT server assigning specific levels of
access, Web Server maintenance, SQL Server maintenance, print server maintenance.
·Technical Support – Repaired and installed software/hardware for PCs, Workstations, and Laptops.
Installed and maintained networks, troubleshooting, etc.
·Mainframe Operation – Maintained Mainframe, ran Student Information System (SIS), Financial
Reporting System (FRS) and Financial Aid Management (FAM) jobs.
·Help Desk Support – Provided technical advice in response to inbound calls.


Other Professional Experience

MCI, 2005 - Present, Account Executive

·Meet pre-established quotas per sales cycle for productivity and quality.
·Sale MCI telecommunication products and services to residential and small business customers.
·While on the telephone with the customer, simultaneously retrieve and/or enter information into customer database.
·Update new or existing customer accounts according to products and services requested by customer.

AT&T Wireless, 2003 – 2004, Communications Specialist

·Met and exceeded assigned sales performance goals.
·Sold AT&T Wireless products and services to customers at retail store; met with customers at business locations, and staff sales events at off-site locations on an as-needed basis.
·Conducted outbound calls and generated leads to increase customer traffic into the retail store, followed up on qualified prospects, and performed account/funnel management activities.
·Provided customer service relative to the sale, and assists customers in gaining value through product and service education.
·Prepared complete, accurate and timely paperwork and point of sale transactions to ensure
accurate and efficient processing.

US House of Representatives, 2001 – 2002, Intern – Assistant Case Worker

·Provided project management and administrative assistance for Congressman J. Randy Forbes of the 4th Congressional District.
·Conducted research and analysis for constituent cases seeking favorable solutions.
·Maintained correspondence and calls pertaining to constituent’s disputes, issues, and concerns with various public and government agency.
·Utilized MS Word, Excel, PowerPoint and other applications to complete assigned projects.


Education

Virginia State University, 1999 – 2003

·Information Systems, Bachelor of Science
·Business Management, Bachelor of Science

To be honest, and this is just my personal view, I would say you need to expand on the Technical Skills. It's a bit vague, and TBH, some employers may not read past that, even though the rest of the CV is very well written.

For OS skills, I would expand on XP, Unix, and IBM Mainframe, and just add Legacy system experience, or something similar to the end. Just a line will do for each, such as previous related projects, deployment, configuration, something that backs up your skills on each.

I would just say MS Office, instead of listing each, that looks like your trying to pad it out slightly, and expand on Peoplesoft, Oracle, Siebel.

For programming, there is a lot of possible experience to be gained in those examples, so you need to expand on them, and add what skill you feel you have in each, maybe use intermediate, or skilled, or some appreciation of what you know. If you have any programs, or websites you have used, add the address, or include a disk, show it off in other words.

I would also move your education under your email address. Thats possibly your biggest selling point, so get it out in the open straight away. Maybe take some wording from your course diary to add some text.

I would display this as a two page CV, education, and skills on one page, employment on the back, maybe your current employment on the front page, if you need to fill up the room.

If I sort my CV, will post.

Forgot to mention, you should a add a short Bio. Tell them about yourself, your strenghts, your goals, what you enjoy, maybe add a few hobbies. It's much harder to overlook someone who sounds like a really nice person.

Appreciate it, it's more than likely I'll incorporate your ideas tomorrow and repost.

Thanks again!