Computer keeps restarting on it's own - HELP

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Re: Computer keeps restarting on it's own - HELP

 
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  #11
May 13th, 2006
So sorry for the delay.

I work from home on my computer & doing this obviously takes a lot of free time & shutting down my million & one programs , so I've been waiting for a spare moment.

Ok, so I go into processes & highlight the one you listed below & press "end process"?

What did you mean by " where ~ is a random letter or number" You mean any other ones that look like the above one I should do the same with?

Thanks


Michelle


Originally Posted by jhay116
Yea, good idea, let's try that. However, it'll get caught up on some running processes that we need ended.

SO, let's open the process manager and disable any of the following first:

~e5d141.tmp

where ~ is a random letter or number.

After doing that, run CCleaner and Ewido.

Post back here, after that, with the Ewido log and a new HJT log.

Thanks.
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Re: Computer keeps restarting on it's own - HELP

 
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  #12
May 13th, 2006
Originally Posted by ep2002
Ok, so I go into processes & highlight the one you listed below & press "end process"?
Exactly. But, the ~ in the name means that the computer doesn't know exactly what letter, per say, it is.

SO, with luck, it'll appear in the Processes as
~e5d141.tmp . However, it's more likely that the ~ is some other letter or number.

Examples of possiblities:

te5d141.tmp
le5d141.tmp

And such like that.

Thanks.
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Re: Computer keeps restarting on it's own - HELP

 
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  #13
May 13th, 2006
Ok, & when I'm done, do I have to turn it back on?

Originally Posted by jhay116
Exactly. But, the ~ in the name means that the computer doesn't know exactly what letter, per say, it is.

SO, with luck, it'll appear in the Processes as
~e5d141.tmp . However, it's more likely that the ~ is some other letter or number.

Examples of possiblities:

te5d141.tmp
le5d141.tmp

And such like that.

Thanks.
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Re: Computer keeps restarting on it's own - HELP

 
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  #14
May 13th, 2006
Nope, I have a strong feeling that, since its a *.tmp file, its spyware.

SO, after disabeling it, run CCleaner and Ewido again.

Thanks.
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Re: Computer keeps restarting on it's own - HELP

 
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  #15
May 13th, 2006
Ok, very strange.

When I closed everything down but my IMing programs & my personal assistant, ZA etc., there were no .tmp files in the processes area, so I didn't disable anything.

I ran cleaner, but when I went to run ewido, it had already expired so now I'd have to buy it.

Do I really need it?

I'm going to past the HJthis file here...


Ok, I can't find it on my computer at first glance. Did the cleaner remove it?


Michelle


Originally Posted by jhay116
Nope, I have a strong feeling that, since its a *.tmp file, its spyware.

SO, after disabeling it, run CCleaner and Ewido again.

Thanks.
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Re: Computer keeps restarting on it's own - HELP

 
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  #16
May 13th, 2006
Ok, that's very good that CCleaner ran.

it had already expired so now I'd have to buy it.
Er..not exactly. THe only 2 things that expire are Auto updates and a background guard...neither of which is necessary to run.

Just be sure to manually update before a scan.

Ok, I can't find it on my computer at first glance. Did the cleaner remove it?
*looking back up at the log*

Arg ya, I was stupid :mad: I forgot to have ya move it into a permenant folder.

SO, let's dl it again:

http://downloads.malwareremoval.com/hijackthis.zip

Before running, create a new folder inside Program Files, named 'HJT'. Now, move the HJT icon into this newly created folder, and run a new scan from there.

Post the log back here.

Thanks.
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Re: Computer keeps restarting on it's own - HELP

 
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  #17
May 13th, 2006
Ok, I finally got the Ewido to run.

Here is their report...

---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 8:50:54 PM, 5/13/2006
+ Report-Checksum: 60A817EE

+ Scan result:

:mozilla.6:C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\3tlen7es.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned with backup
:mozilla.12:C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\3tlen7es.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned with backup
:mozilla.13:C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\3tlen7es.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned with backup
:mozilla.14:C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\3tlen7es.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned with backup
:mozilla.15:C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\3tlen7es.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned with backup
:mozilla.18:C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\3tlen7es.default\cookies.txt -> TrackingCookie.Myaffiliateprogram : Cleaned with backup


::Report End

------------------------------------

Here is HiJack This's report...


Logfile of HijackThis v1.99.1
Scan saved at 8:53:14 PM, on 5/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
F:\programs\nero\InCD\InCDsrv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\SOUNDMAN.EXE
F:\programs\CDCREA~1\PLXTASK.EXE
F:\programs\nero\InCD\InCD.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
F:\programs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\ICQ\ICQ.exe
F:\programs\CDCREA~1\EASYCD~1\CreateCD\CreateCD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\PROGRA~1\MSNMES~1\msnmsgr.exe
C:\Program Files\eFax Messenger 4.0\J2GDllCmd.exe
C:\Program Files\eFax Messenger 4.0\J2GTray.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
F:\programs\zip\WinZip\WZQKPICK.EXE
C:\WINDOWS\system32\Brmfrmps.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
F:\programs\personal assisstant\Personal Assistant\assistant.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\notepad.exe
F:\programs\firefox\firefox.exe
F:\programs\officexp\Office10\OUTLOOK.EXE
C:\Program Files\ewido anti-malware\securitysuite.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Owner\Desktop\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - F:\programs\spy bot\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PLXSTART] f:\programs\CDCREA~1\PLXSTART.EXE
O4 - HKLM\..\Run: [PLXTASK] f:\programs\CDCREA~1\PLXTASK.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] F:\programs\nero\InCD\InCD.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [Mirabilis ICQ] C:\PROGRA~1\ICQ\ICQNet.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [Zone Labs Client] F:\programs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [CreateCD] F:\programs\CDCREA~1\EASYCD~1\CreateCD\CreateCD.exe -r
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [Personal Assistant] F:\programs\personal assisstant\Personal Assistant\assistant.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRA~1\MSNMES~1\msnmsgr.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = F:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: eFax DllCmd 4.0.lnk = C:\Program Files\eFax Messenger 4.0\J2GDllCmd.exe
O4 - Global Startup: eFax Tray Menu 4.0.lnk = C:\Program Files\eFax Messenger 4.0\J2GTray.exe
O4 - Global Startup: WinZip Quick Pick.lnk = F:\programs\zip\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://F:\programs\officexp\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1129493094014
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AntiVir Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Service (AntiVirService) - AVIRA GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - F:\programs\nero\InCD\InCDsrv.exe
O23 - Service: InCD Helper (read only) (InCDsrvR) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
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Re: Computer keeps restarting on it's own - HELP

 
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  #18
May 14th, 2006
Awsome.

Begin by uninstalling the following programs via Add/Remove Programs:

MessengerPlus3
Viewpoint Manager


Now, open HJT and place checks next to the following:

O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart


Now, delete the following folders:

C:\Program Files\Viewpoint
C:\Program Files\MessengerPlus! 3


Now, restart the computer and post a new log back here.

Lastly, are ya still having problems?

Thanks.
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Re: Computer keeps restarting on it's own - HELP

 
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  #19
May 14th, 2006
Ok, first off re: these 2...

C:\Program Files\Viewpoint
C:\Program Files\MessengerPlus! 3

What is that viewpoint thingy? I think I was just asked to update it & told it no.

As for MSN Plus, I need that MSN sucks without it. Can't I keep it?


Michelle
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Re: Computer keeps restarting on it's own - HELP

 
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  #20
May 14th, 2006
As for MSN Plus, I need that MSN sucks without it. Can't I keep it?
Well, it really all depends on whether ya got it along with MSN.

Oftentimes, MessengerPlus3 is a valid sign of bad viruses etc, mostly becase it's often connected to the virus.

However, if ya kno ya got it with MSN, it's alrite to keep.

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