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Code 19 error with USB digital camera
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When I plug in any USB digital camera to my Sony laptop, Windows finds the new hardware (disk drive), and installs it, but then the hardware cannot work due to the following error:"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19)"
This happens with any camera (not just mine) and with the built-in sony memory card reader. Any help would be appreciated. Regards.
This happens with any camera (not just mine) and with the built-in sony memory card reader. Any help would be appreciated. Regards.
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Join Date: Jun 2005
Posts: 1,413
Reputation: 
Solved Threads: 43
You need to install the drivers that came with the device to make sure it is detected as a Digital Camera, and not as a disk drive. Pop the disc in and start the setup procedure from there.
Touch eyeballs to screen for cheap laser surgery
Thanks for this, but the problem turned out to be due to a malicious spyware.
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Originally Posted by goldeagle2005
You need to install the drivers that came with the device to make sure it is detected as a Digital Camera, and not as a disk drive. Pop the disc in and start the setup procedure from there.
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Join Date: Jun 2005
Posts: 1,413
Reputation:
Solved Threads: 43
Glad to hear you were able to resolved your issue.
Touch eyeballs to screen for cheap laser surgery
Hi there,
I know, its kind of an old thread. But I was just having some issues that seemed very similar.
I bought a digital camera and it worked wonderfully for about 3 or 4 months. Then one day, i plugged it into my computer to upload some pictures, and the computer wouldn't recognize that the camera was plugged into the USB. So the first thing i thought was, "great, my USB is messed up." But i plugged it into different USB ports: same problem.
Went into device manager, and i get this message under Digital Still Camera: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
You said that it was malicious spyware??? hmmm? Help?
I know, its kind of an old thread. But I was just having some issues that seemed very similar.
I bought a digital camera and it worked wonderfully for about 3 or 4 months. Then one day, i plugged it into my computer to upload some pictures, and the computer wouldn't recognize that the camera was plugged into the USB. So the first thing i thought was, "great, my USB is messed up." But i plugged it into different USB ports: same problem.
Went into device manager, and i get this message under Digital Still Camera: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
You said that it was malicious spyware??? hmmm? Help?
From my experience, this is what I recommed you do:
1) Highlight the camera in device manager, and then delete it. Windows will the re-install it the next time you connect iyt to any USB port. See if it works.
2) If it does not work, start your PC in safe mode (press F8 after starting on your PC), and then try to use the camera. If the camera works, then you you probably have some kind of spyware/adware that loads upon system start and that interfears with your camera operations. Clean your PC with a good anti spyware software, and try again. If it still does not work, look at the tasks that are loaded during start-up, and disable all start-up entries that look suspicious, until you find the one that creates the problem(usually antivirus/antispyware softwares allow you to look at how your startup is organized).
Good luck
1) Highlight the camera in device manager, and then delete it. Windows will the re-install it the next time you connect iyt to any USB port. See if it works.
2) If it does not work, start your PC in safe mode (press F8 after starting on your PC), and then try to use the camera. If the camera works, then you you probably have some kind of spyware/adware that loads upon system start and that interfears with your camera operations. Clean your PC with a good anti spyware software, and try again. If it still does not work, look at the tasks that are loaded during start-up, and disable all start-up entries that look suspicious, until you find the one that creates the problem(usually antivirus/antispyware softwares allow you to look at how your startup is organized).
Good luck
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Originally Posted by sraelish 
Hi there,
I know, its kind of an old thread. But I was just having some issues that seemed very similar.
I bought a digital camera and it worked wonderfully for about 3 or 4 months. Then one day, i plugged it into my computer to upload some pictures, and the computer wouldn't recognize that the camera was plugged into the USB. So the first thing i thought was, "great, my USB is messed up." But i plugged it into different USB ports: same problem.
Went into device manager, and i get this message under Digital Still Camera: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
You said that it was malicious spyware??? hmmm? Help?
Right,
so I logged on in Safe Mode, plugged in my camera, and nothing happened. No little noise that says a device has been plugged in, no window popping up. I'm not all familiar with the nuances of Safe Mode, so im not sure what was supposed to not happen...
In any case, I went into Device Manager, and the little red circle with the exclamation mark (or X or whatever) wasn't there. However, maybe that is just what happens in Safe Mode? I'm not really sure.
Uninstalling the driver does nothing, reinstalling it manually is likewise fruitless. Uhm, so yea? Any ideas?
so I logged on in Safe Mode, plugged in my camera, and nothing happened. No little noise that says a device has been plugged in, no window popping up. I'm not all familiar with the nuances of Safe Mode, so im not sure what was supposed to not happen...
In any case, I went into Device Manager, and the little red circle with the exclamation mark (or X or whatever) wasn't there. However, maybe that is just what happens in Safe Mode? I'm not really sure.
Uninstalling the driver does nothing, reinstalling it manually is likewise fruitless. Uhm, so yea? Any ideas?
Scan your PC for infections.
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Originally Posted by sraelish
Right,
so I logged on in Safe Mode, plugged in my camera, and nothing happened. No little noise that says a device has been plugged in, no window popping up. I'm not all familiar with the nuances of Safe Mode, so im not sure what was supposed to not happen...
In any case, I went into Device Manager, and the little red circle with the exclamation mark (or X or whatever) wasn't there. However, maybe that is just what happens in Safe Mode? I'm not really sure.
Uninstalling the driver does nothing, reinstalling it manually is likewise fruitless. Uhm, so yea? Any ideas?
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