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2 major problems with IE

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2 major problems with IE

 
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  #1
Mar 14th, 2004
Hey,
Recently I've have been having some problems with Internet Explorer. Firstly, I would have trouble opening new windows - when I clicked a link to open a new window, IE would stop and I would have to click the task bar a few times to make it work. I learnt to live with this problem, but a new one has popped up. Just last night, IE started restarting itself when I opened a new window. This means that I cannot have any more than one IE window open at a time. Please try to help, thanks.

NB: I'm using the latest version of IE, on Windows XP Pro. Edition (Service Pack 1 included).

Jonny Campbell
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Re: 2 major problems with IE

 
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  #2
Mar 14th, 2004
No guarentees, as it could be a couple things, but please do these:

Download the latest version of Ad-Aware at http://www.lavasoftusa.com/support/download/
After installing AAW, and before running the program, FIRST update the reference file following these instructions.
http://www.lavahelp.com/howto/updref/index.html
Now do the following:
- Under Ad-aware 6 > Settings (Gear at the top) > Tweaks > Scanning Engine:
check: "Unload recognized processes during scanning."
- Under Ad-aware 6 > Settings (Gear at the top) > Tweaks > Cleaning Engine:
Check: "Let Windows remove files in use after reboot."
Press "Scan Now"
- Check option "Use Custom scanning options"
- Check option "Activate In-Depth Scan"
- Press "Select drives\folders to scan"
- Select the active partition which is usually C:
Now press "Next" to let Ad-aware scan your drives...
It will find a number of "bad" files and registry keys.
Right-click in that pane and choose "select all"
Now press "Next" again.
It will ask you whether you'd like to remove all checked items. Click OK.
Finally, close Ad-Aware, and reboot.

Then:
Download 'Hijack This!'. http://www.computercops.biz/downloads-file-328.html
Unzip (extract) it to a folder of its own. Then Doubleclick HijackThis.exe (in the new folder), and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, then Ctrl-A to Select All, and copy its contents here.for hijackthis ,most of what it lists will be harmless or even essential, don't fix anything yet.
Linux boot cd http://www.knopper.net/knoppix/index-en.html
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Re: 2 major problems with IE

 
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  #3
Mar 14th, 2004
All done, heres the log:

Logfile of HijackThis v1.97.7
Scan saved at 14:30:52, on 14/03/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\TrayIcon.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
C:\Program Files\Common files\updmgr\updmgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\program files\altnet\points manager\points manager.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\PROGRA~1\Altnet\DOWNLO~1\asm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\unzipped\hijackthis[1]\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.deezire.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.broadband.blueyonder.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by blueyonder
O2 - BHO: (no name) - {00110011-4B0B-44D5-9718-90C88817369B} - C:\WINDOWS\sys_ext.dll (file missing)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - C:\PROGRA~1\PERFEC~1\BHO\PERFEC~1.DLL (file missing)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O2 - BHO: (no name) - {71ED4FBA-4024-4bbe-91DC-9704C93F453E} - c:\progra~1\iesearchbar\iesearchbar.dll (file missing)
O2 - BHO: (no name) - {773333A7-7553-5EE0-1704-E37D78DE97D9} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [DisplayTrayIcon] C:\WINDOWS\System32\TrayIcon.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe
O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.broadband.blueyonder.co.uk
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho.../yinst0401.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/ca...C_1_0_0_41.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/2084e384...p/RdxIE601.cab
O16 - DPF: {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} (brdg Class) - http://www2.flingstone.com/cab/2000XP/bridge-c.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...059.6878240741
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by15fd.bay15.hotmail.msn.com/...x/HMAtchmt.ocx
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Re: 2 major problems with IE

 
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  #4
Mar 14th, 2004
Ok some baddies in there we will start by removing the Coolwebsearch one with CWShredder ,download and update it and run it hitting FIX and not scan ,after that,reboot computer and then post a fresh hijackthis log thanks
Linux boot cd http://www.knopper.net/knoppix/index-en.html
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Re: 2 major problems with IE

 
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  #5
Mar 14th, 2004
Log:

Logfile of HijackThis v1.97.7
Scan saved at 15:00:49, on 14/03/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\WINDOWS\System32\TrayIcon.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
C:\Program Files\Common files\updmgr\updmgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\program files\altnet\points manager\points manager.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Altnet\DOWNLO~1\asm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\unzipped\hijackthis[1]\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.deezire.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.broadband.blueyonder.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by blueyonder
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - C:\PROGRA~1\PERFEC~1\BHO\PERFEC~1.DLL (file missing)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O2 - BHO: (no name) - {71ED4FBA-4024-4bbe-91DC-9704C93F453E} - c:\progra~1\iesearchbar\iesearchbar.dll (file missing)
O2 - BHO: (no name) - {773333A7-7553-5EE0-1704-E37D78DE97D9} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [DisplayTrayIcon] C:\WINDOWS\System32\TrayIcon.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe
O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.broadband.blueyonder.co.uk
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho.../yinst0401.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/ca...C_1_0_0_41.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/2084e384...p/RdxIE601.cab
O16 - DPF: {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} (brdg Class) - http://www2.flingstone.com/cab/2000XP/bridge-c.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...059.6878240741
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by15fd.bay15.hotmail.msn.com/...x/HMAtchmt.ocx


Thanks for help btw.
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Re: 2 major problems with IE

 
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  #6
Mar 14th, 2004
OK give me about 1 hr ,will look over log ,but also have to have breakfast !
Also please unzip hijack this to its own folder something like C:\HJT\hijackthis.exe ,for when it makes backups .
Linux boot cd http://www.knopper.net/knoppix/index-en.html
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Re: 2 major problems with IE

 
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  #7
Mar 14th, 2004
Great, thanks :cheesy:
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Re: 2 major problems with IE

 
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  #8
Mar 14th, 2004
please read edit in my last post about unzipping hjthis
Linux boot cd http://www.knopper.net/knoppix/index-en.html
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Re: 2 major problems with IE

 
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  #9
Mar 14th, 2004
Ok.
*Re-extracts HJ This*
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Re: 2 major problems with IE

 
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  #10
Mar 14th, 2004
Have Hijack This fix the following by placing a check in the appropriate boxes

and selecting fix checked. Make sure all browser and all Windows Explorer

windows are closed before fixing.



O2 - BHO: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - C:\PROGRA~1

\PERFEC~1\BHO\PERFEC~1.DLL (file missing)

O2 - BHO: (no name) - {71ED4FBA-4024-4bbe-91DC-9704C93F453E} - c:\progra~1

\iesearchbar\iesearchbar.dll (file missing)

O2 - BHO: (no name) - {773333A7-7553-5EE0-1704-E37D78DE97D9} - (no file)



O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe


O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe

O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe

O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe



This is not needed and recomended uninstall via the Add/removePrograms in

control panell ,if you want

O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P

Networking.exe /AUTOSTART


This is not adware but is recomended removal as it is a known rescorce hog .

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft

Office\Office\OSA9.EXE


O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://

software-dl.real.com/2084e38...ip/RdxIE601.cab

O16 - DPF: {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} (brdg Class) - http://www2.

flingstone.com/cab/2000XP/bridge-c.cab


now reboot into safe mode and delete following files .

C:\Program Files\Common files\updmgr\ updmgr.exe>>>> file only

C:\Program Files\AutoUpdate\ AutoUpdate.exe >>> file only

C:\WINDOWS\ Belt.exe >>>> file only

C:\Program Files\Common Files\GMT\ >>>> Delete "GMT"Folder


The above files may be hidden there for you will need to make changes so all

files and folders are seen .how to change >

http://www.xtra.co.nz/help/0,,4155-1916458,00.html#5


I think thats all,post a fresh hijackthis log when all done
Linux boot cd http://www.knopper.net/knoppix/index-en.html
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