i discovered to my dismay that email from my aol file cabinet had just disappeared! i have aol 8.0 i've spoken with three techies at aol and they all say the same thing that my email has gone for good. but how can this be .... surely it must be in my hard drive somewhere? i use a toshiba laptop. i didn't or don't recall deleting these emails in my file cab. approx 1,000 in all; even by mistake. only the last weeks emails remained in the file. i thought this odd that all the others would disappear and a few remain.

how can i get them back??? help - please.

dragonface415

I have had exactly the same thing happen. I am on aol 9.0 and have not upgraded or installed any software at all recently. Yesterday I had my 1000 odd emails on my PC and today they have vanished, leaving only 2 in my incoming mail saved on pc. Tech support were very nice but are now saying they think they are lost. Of course we know computers don't really erase things, they just lose the pointers to them.

Have you been through the hoops of looking for your old PFC file? It should just be your username (no extension) - mine was in c\docs & settings\all users\appn data\aol\c_aol 9.0\organize. You can find the location by Start, Progs, aol, aol syst info, WAOL tab - and under Data Folder you will find the location.

The support guy told me to delete all other files with extensions (things like .abi, .aby) with my screen name but under no circumstances to delete the one with just my screen name no extn. He then got me to copy the screenname only one to my desktop. Then I renamed it on the desktop to screenname.pfc. Then I signed on to aol. Then clicked (in aol) file, open, desktop then on the file with screenname.pfc, and clicked open. I browsed down and there, sadly, were NOT all my old emails, just the remaining 2 I could see already. Aaargh.

When I booted up my PC today, there was a Norton message, something about email but I didn't read it properly. I don't know if Norton thinks it identified a threat and somehow corrupted/wiped the file. I know it's still on the PC but guess I will need to take the pc to a specialist to try and retrieve the lost data.

I notice that no one else replied to this thread in over 3 months... but if anyone has any suggestions, would be very grateful!!

Well the one thing about file-cabneting on AOL is that you're given the option to save them to your computer, or to AOL itself. I think this is the critical point here. IF you saved to your computer, then the files should still be accessable. If they were saved to AOL, I bet they're lost.

Similar thing happened to me too. Aol 9.0. Suddenly all of my saved email on my pc disappeared. I looked at the organize folder and my screenname (without extension) was there and was over 125 megs. Obviously , the data was still in there. I tried to copy the file and replace it into another organize folder onto another pc running aol and this didn't work. I tried to do the same with the backup folder without success. I upgraqded to aol 9.0 VR without success and I restored windows to an earlier date without help. I restored the pfc file through aol and this didn't work. My file is still there and its huge but no way to access it. Does anyone have a solution? I am willing to pay top dollar and take the laptop to forensics but I (a newbee) don't know any around here. Any suggestions?

DANGER:

Attempting to recover access to "lost" files stored on a remote computer or file server can actually cause those files to be lost. I have seen it hundreds of times. Here's how it happens:

1. The service (AOL, eBay, or any other ISP which stores user files for you) has a hard disk problem ,and has to reformat and restore from the backup disks.

2. As a result, the files are temporarily unavailable to the user, often without any explanation.

3. While the file restore from the backups is going on, you discover that your materials are gone.

4. You panic, and either create a new folder to replaced the lost one, or save something else to the "empty" folder.

5. The ISP's OS detects that the folder is "newly changed" since the restore process started. So it thinks you wanted it that way. Thus, it does not place the backed up files back into the folder during the restore operation.

The best thing to do if your files are missing is to LOG OFF IMMEDIATELY without changing or moving any files. Wait several hours before trying again. Then, check if the files are there before doing anything. If they are still gone, don't do anything.

Contact the ISP system administratiors to find out what is going on, preferably without using the service having the missing files to do so.

It would be nice if these ISPs notified you not to alter certain folders if they want their files restored.

On the file stored on the computer, the most likely cause is that the AOL program got disconnected from the file. This could happen if you moved folders around, renamed some files, or if a power failure interrupted writing the file.

There are then two tasks:

1. Reconnecting the file with AOL. This is usually a setting. AOL's local program needs to know the path to the file and the filename.

CAUTION: If you have been using it since then, the new emails will be lost if you reconnect the old mail file, unless you export them first.

2. If the file is damaged, it must somehow be repaired. I don't know if the software can do this or not.

It might be easier to extract the text of the old emails from the file by opening the file with a text editor and separating the emails (I have done this before). Just edit out the codes between the text. You might have to rename the file as a .txt extension to do this.

OFF TO A GOOD START. I WAS JUST WELCOMED TO THIS SITE. tHE REPLY PAGE SHOWS WHO SENT THE MESSAGE, THE SCREEN NAME AND THE MESSAGE. BELOW IT SAYS, SUBMIT REPLY. THERE IS NO PLACE TO PUT MY REPLY. I SIGNED UP LOOKING FOR AN ANSWER TO A PROBLEM AND THIS WEBSIGHT JUST GAVE ME ANOTHER PROBLEM ???
MY PROBLEM IS: I LOST EVERYTHING ON MY "SAVED ON PC". IT CONTAINED ALL MY PHOTOS, EMAILS, POEMS AND INFO. FROM MY 8TH GRADE REUNION A YEAR AGO. THESE MEMORIES ARE PRICELESS AND THEY JUST DISAPPEARED.
MY DAUGHTER WAS USING MY COMPUTER AS A "GUEST". AFTER A COUPLE OF MONTHS, ONE DAY IT REVERSED AND I WAS LISTED AS THE GUEST. I LOOKED ON THE SCREEN WHERE IT SAYS: RECENTLY DELETED MAIL, SAVED ON AOL AND SAVED ON PC. THE ICON FOR SAVED ON PC DISAPPEARED AND HASN`T COME BACK. I HAVE TRIED TO FIND A WAY INTO IT AND NOTHING HAPPENED.
i AM AFRAID IF I TRY TO SOMEHOW SWITCH FROM MY DAUGHTERS NAME BACK TO MINE I WILL LOSE "SAVED ON PC" FOREVER OR ALSO LOSE "SAVED ON AOL" IN THE PROCESS.
FUNNY HOW COMPUTERS ARE BOTH A BLESSING AND A CURSE!
ANY SUGGESTIONS WOULD BE APPRECIATED. THANK YOU IN ADVANCE.

I forgot to merntion, I have AOL 9.0 Security Edition SE on my HP pavilion.

The guest login does NOT have access to your files. Only your login has access to your files, unless you make them public.

This could also explain your missing emails.

If you have irreplaceable files, MAKE BACKUPS ON 2 DIFFERENT REMOVEABLE DISKS.

How do I get back in without being a guest? If I do, is there a chance I might lose anything on "Saved on PC" OR "Saved on AOL" ???