* There is a trojan which hooks in to Firefox (read here and here), although Panda has also been known to report "false positives" on some legit files. Can you give us the full filenames (including their .exe, .rdf, etc. extensions) of the Firefox components in question?


* Reinstalling and reconfiguring the entire system from scratch will take you a few hours or more, and you'll need to have all of your original operating system and program installation disks available in order to do it. Let's look a little deeper for possible clues to the problems before goin the reinstall route:

Open the Event Viewer utility in your Administrative Tools control panel and look through your System and Application logs for entries flagged with "Error" or "Warning", especially those whose time-stamps coincide with the occurence of the problem(s). Double-clicking on such an entry will open a properties window with more detailed information on the error; post the details from a representative sample of some of the different error messages (please don't post duplicates of a given entry, or flood us with the entire contents of the logs).

To post the details:
In the Properties window of a given entry, click on the button with the graphic of two pieces of paper on it; the button is at the right of the window just below the up arrow/down arrow buttons. You won't see anything happen when you click the button, but it will copy all of the details to the Windows clipboard. You can then paste the details into your next post here.

Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 05/08/2006 Time: 14:16:55 User: N/A Computer: MONTY Description: Faulting application firefox.exe, version 1.8.20060.7278, faulting module unknown, version 0.0.0.0, fault address 0x0a7fd359. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 66 69 72 ure fir 0018: 65 66 6f 78 2e 65 78 65 efox.exe 0020: 20 31 2e 38 2e 32 30 30 1.8.200 0028: 36 30 2e 37 32 37 38 20 60.7278 0030: 69 6e 20 75 6e 6b 6e 6f in unkno 0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0 0040: 2e 30 20 61 74 20 6f 66 .0 at of 0048: 66 73 65 74 20 30 61 37 fset 0a7 0050: 66 64 33 35 39 0d 0a fd359..

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1015
Date: 06/08/2006
Time: 00:31:33
User: MONTY\Administrator
Computer: MONTY
Description:
Failed to connect to server. Error: 0x8007043C

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 03/08/2006
Time: 12:02:10
User: NT AUTHORITY\SYSTEM
Computer: MONTY
Description:
Windows saved user MONTY\Guest registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

(is the below one about my sony ericsson suite? i have had problems with this for a while and now it will not unistall)

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11316
Date: 06/08/2006
Time: 09:34:40
User: MONTY\Justin de Vries
Computer: MONTY
Description:
Product: Sony Ericsson PC Suite -- Error 1316.A network error occurred while attempting to read from the file C:\WINDOWS\Installer\Sony Ericsson PC Suite.msi

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 35 30 46 39 30 35 32 {50F9052
0008: 32 2d 32 41 43 45 2d 34 2-2ACE-4
0010: 33 34 45 2d 39 39 38 37 34E-9987
0018: 2d 46 34 32 41 35 46 30 -F42A5F0
0020: 36 32 30 38 46 7d 6208F}

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 02/08/2006
Time: 11:52:22
User: N/A
Computer: MONTY
Description:
Hanging application xpinstall.exe, version 6.0.12.1483, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 78 70 69 6e 73 74 xpinst
0018: 61 6c 6c 2e 65 78 65 20 all.exe
0020: 36 2e 30 2e 31 32 2e 31 6.0.12.1
0028: 34 38 33 20 69 6e 20 68 483 in h
0030: 75 6e 67 61 70 70 20 30 ungapp 0
0038: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
0040: 74 20 6f 66 66 73 65 74 t offset
0048: 20 30 30 30 30 30 30 30 0000000
0050: 30 0

When i ran the Panda virus scan it came up with these errors: Incident Location Potentially unwanted tool:application/mywebsearch Not disinfected c:\windows\system32\f3PSSavr.scr Potentially unwanted tool:application/regclean32 Not disinfected C:\Documents and Settings\Justin de Vries\Application Data\Registry Cleaner Adware:adware/oemji Not disinfected Windows Registry Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Administrator\Cookies\administrator@2o7[1].txt Also when i try to load up my Sony Ericcson suite for to down load from my cell i get this error message: Error 1316. A network error occurred while attempting to read from the file C:\WINDOWS\Installer\Sony Ericsson PC Suite.msi Any ideas? many thanks as always...

I know you are probably really busy but if you can supply me with any further help i would be very grateful.

Thankyou again for all your help.