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DSL Cannot Access Hotmail or Yahoo!
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Join Date: Apr 2004
Posts: 6
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Newbie Poster
Hi I'm new here so I don't know how things work here but I had a question that maybe you can answer.
My friend had a laptop connected to the internet through DSL (I'm guessing through a router). Everything worked fine and she could access hotmail and yahoo with ease. She got a new computer and her sister installed the DSL on that computer which was connected through a router. Now that both the laptop and the computer are connected to the internet, neither of them can access hotmail or yahoo. They can access all other sites well. I've told her to try different browsers (IE and Mozilla Firefox) but neither of them can access hotmail or yahoo. We've also tried deleting cookies and temp files for IE but it doesn't work.
I'm not too technical when it comes to internet connections so if you can help me please try to tell me in the simplest terms so I can understand. I hope you can help me, thank you.
My friend had a laptop connected to the internet through DSL (I'm guessing through a router). Everything worked fine and she could access hotmail and yahoo with ease. She got a new computer and her sister installed the DSL on that computer which was connected through a router. Now that both the laptop and the computer are connected to the internet, neither of them can access hotmail or yahoo. They can access all other sites well. I've told her to try different browsers (IE and Mozilla Firefox) but neither of them can access hotmail or yahoo. We've also tried deleting cookies and temp files for IE but it doesn't work.
I'm not too technical when it comes to internet connections so if you can help me please try to tell me in the simplest terms so I can understand. I hope you can help me, thank you.
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Join Date: Jan 2004
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Posting Pro in Training
A suggestion for you: It's a good idea to include detailed specifications of your systems to give people ammunition to answer questions. An example would be like...
Windows XP Home
Using Earthlink Dialup 56.6k (or whatever)
P4 2.6Ghz
Asus XX.X motherboard
512MB DDR RAM
40GB Wester Digital Hard disk
Etc.. and so on. Specifically in a question such as this...router brand and part number...operating system on both laptop and computer. Just remember that you can usually never have too much information. :cheesy:
The only thing I've ever heard of is AOL users not being able to access hotmail and yahoo mail. Are you using AOL? If so, you need to use only supported routers located here.
Also if using AOL...change your settings for your connection:
set the MTU to 1400. Here's the relevant info
- check your current MTU value using the test here.
- use DrTCP to change the value to 1400 and RWIN to 13600 should they be any different
Other than that, I haven't heard of any other problems with DSL and certain sites. Hope this helps.
Windows XP Home
Using Earthlink Dialup 56.6k (or whatever)
P4 2.6Ghz
Asus XX.X motherboard
512MB DDR RAM
40GB Wester Digital Hard disk
Etc.. and so on. Specifically in a question such as this...router brand and part number...operating system on both laptop and computer. Just remember that you can usually never have too much information. :cheesy:
The only thing I've ever heard of is AOL users not being able to access hotmail and yahoo mail. Are you using AOL? If so, you need to use only supported routers located here.
Also if using AOL...change your settings for your connection:
set the MTU to 1400. Here's the relevant info
- check your current MTU value using the test here.
- use DrTCP to change the value to 1400 and RWIN to 13600 should they be any different
Other than that, I haven't heard of any other problems with DSL and certain sites. Hope this helps.
My Home Away from Home: Yet Another Linux Blog
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Join Date: Apr 2004
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Newbie Poster
Yeah sorry I didn't provide any information. One of the reasons I didn't is because I don't know that much about my friend's computer. I know its over 1GHz but I'll ask her to list me details tonight and post them here. And she's using SBC DSL so the AOL thing isn't the problem. I'll post more info ASAP
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Join Date: Apr 2004
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Newbie Poster
Win98SE
AuthenticAMD
AMD Athlon(tm) XP 1900+
512.0MB RAM
SBC DSL
80GB Hard drive
The DSL thing says Netgear and 2wire... not too sure about the connection things sorry.
According to the System thing in the control panel
AuthenticAMD
AMD Athlon(tm) XP 1900+
512.0MB RAM
SBC DSL
80GB Hard drive
The DSL thing says Netgear and 2wire... not too sure about the connection things sorry.
According to the System thing in the control panel
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Join Date: Mar 2004
Posts: 54
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Junior Poster in Training
Do you have a firewall program running?
I would say that either your firewall or your router are blocking certain requests, or the MTU settings are not correct.
Are you able to get to hotmail.com at all, or just unable to get into the actual mail, basically the same question about yahoo, is it the entire site or just the mail or other parts of yahoo.
I would say that either your firewall or your router are blocking certain requests, or the MTU settings are not correct.
Are you able to get to hotmail.com at all, or just unable to get into the actual mail, basically the same question about yahoo, is it the entire site or just the mail or other parts of yahoo.
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If you have a question for the monthly column Computer Geek email Jeff at: geek@bizwriter.biz
Jeff Johnston is a Computer Technician for The London Transit Commission in London Ontario. He is also a writer and editor in chief of The Business of Writing
Ask The Computer Geek can be read at Families On Line Magazine
=====================
Jeff Johnston
Freelance Writer & Computer Geek Extraodinare
Editor-in-Chief
The Business of Writing
Writer
Families On-Line Magazine
NewsFactor
If you have a question for the monthly column Computer Geek email Jeff at: geek@bizwriter.biz
Jeff Johnston is a Computer Technician for The London Transit Commission in London Ontario. He is also a writer and editor in chief of The Business of Writing
Ask The Computer Geek can be read at Families On Line Magazine
=====================
Jeff Johnston
Freelance Writer & Computer Geek Extraodinare
Editor-in-Chief
The Business of Writing
Writer
Families On-Line Magazine
NewsFactor
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Join Date: Apr 2004
Posts: 6
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Newbie Poster
How can I check if she has a firewall program running?
She can get to the hotmail.com page and the yahoo.com page but when she tries to log in to the MAIL part of both of them, it slows down and ends up saying "Page Cannot Be Displayed"
She can get to the hotmail.com page and the yahoo.com page but when she tries to log in to the MAIL part of both of them, it slows down and ends up saying "Page Cannot Be Displayed"
I've arrived at this thread through a search on netgear router and not being able to access hotmail.
My setup - AMD athlon 900
Win XP
20Gb HDD
256MB RAM
and
Apple Powerbook G4 1.33
80Gb HDD
512 Mb RAM
with Netgear 614 v3 Wireless capability installed - only using wireless with MAC
Since the installation of wireless, I cannot access Hotmail Inbox. Passport sign-in is OK for ebay and other services just the front door for Hotmail. yahoo mail is OK, HTTPS access is OK too. Just damn Hotmail !!
Have been down the MTU altering route to no avail.
Any clues ladies and gents
My setup - AMD athlon 900
Win XP
20Gb HDD
256MB RAM
and
Apple Powerbook G4 1.33
80Gb HDD
512 Mb RAM
with Netgear 614 v3 Wireless capability installed - only using wireless with MAC
Since the installation of wireless, I cannot access Hotmail Inbox. Passport sign-in is OK for ebay and other services just the front door for Hotmail. yahoo mail is OK, HTTPS access is OK too. Just damn Hotmail !!
Have been down the MTU altering route to no avail.
Any clues ladies and gents
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Join Date: Mar 2004
Posts: 54
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Junior Poster in Training
Diluted Thought, check out this thread http://www.daniweb.com/techtalkforum...ead.php?t=1547 I think this will solve your problems. If you are able to get to hotmail.com and yahoo.com but not log in it is most likely the MTU settings need to be adjusted.
Woody, you say you tried the MTU solution, ok something else must be happening then, I will have to think on that one. Do you have a firewall running, if so what program?
Woody, you say you tried the MTU solution, ok something else must be happening then, I will have to think on that one. Do you have a firewall running, if so what program?
=====================
If you have a question for the monthly column Computer Geek email Jeff at: geek@bizwriter.biz
Jeff Johnston is a Computer Technician for The London Transit Commission in London Ontario. He is also a writer and editor in chief of The Business of Writing
Ask The Computer Geek can be read at Families On Line Magazine
=====================
Jeff Johnston
Freelance Writer & Computer Geek Extraodinare
Editor-in-Chief
The Business of Writing
Writer
Families On-Line Magazine
NewsFactor
If you have a question for the monthly column Computer Geek email Jeff at: geek@bizwriter.biz
Jeff Johnston is a Computer Technician for The London Transit Commission in London Ontario. He is also a writer and editor in chief of The Business of Writing
Ask The Computer Geek can be read at Families On Line Magazine
=====================
Jeff Johnston
Freelance Writer & Computer Geek Extraodinare
Editor-in-Chief
The Business of Writing
Writer
Families On-Line Magazine
NewsFactor
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Join Date: Apr 2004
Posts: 6
Reputation:
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Newbie Poster
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Originally Posted by TheComputerGeek
Diluted Thought, check out this thread http://www.daniweb.com/techtalkforum...ead.php?t=1547 I think this will solve your problems. If you are able to get to hotmail.com and yahoo.com but not log in it is most likely the MTU settings need to be adjusted.
Woody, you say you tried the MTU solution, ok something else must be happening then, I will have to think on that one. Do you have a firewall running, if so what program?
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Woody, you say you tried the MTU solution, ok something else must be happening then, I will have to think on that one. Do you have a firewall running, if so what program?
Also the PC is running Norton Internet security 2002, but no changes made since directly connected to DSL modem (which all worked OK).
I'd almost go with the problem as described by traemill in your link except that I CAN access e-bay with a passport sign-in. I can sign into passport from main passport site, but cannot then access other services or display anything. As others have said - page tries to load bu IE6 rports error on page - URL 'appears' correct for move from sign-in to Inbox, but never gets there. Sigh.... Just waiting for GMail
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