Hello,

I'm having a problem near-identical to one I found on this website. Direct link to similar problem: http://www.daniweb.com/techtalkforums/thread19022.html

Beginning a few weeks ago, my computer suddenly won't let me compose, reply, or delete emails on Yahoo; won't let me click 'send' to my anti-virus software Live Help for help; won't let me click 'send' to Comcast Live Support for help with this issue; and won't let me click other miscellaneous 'buttons' as well (it lets me click them, but it won't do anything...like redirect me to where I'm suppose to go). When I first sign into Yahoo, I get a screen that tells me my browser settings are preventing me from redirecting to a new URL.

I have no idea what caused this to suddenly start happening, so I tried to do a system restore, which I've done enough times to know how. But when I click on the system restore feature, nothing happens...no screen comes up like it used to.

Anyway, the above link sounded identical to my problem, except that he has dial-up, and I have cable. My computer is a Gateway, Windows XP, Netgear Internet Connection, use Internet Explorer for Internet, umm.... not sure what you need to know. Please let me know what you need in order to help me. I would very much appreciate help!

Thank you very much,

H.A.

PS. On a side note, my computer was also shutting down spontaneously when I clicked on Music Match Jukebox icon--- it would just restart every time, never let me in. I paid for Stop Sign (eAcceleration) software because we didn't have any, and it fixed my problem with Music Match. Some of the infected files were titled with 'system volume information/_restore.......' just like in the guy's log on the link above. But yea, it only fixed the MMJ problem-- not the redirecting URL problem.

Thanks.

Hi Holly.
I deleted your other thread for you, as it seems that you were having a bit of, erm... "difficulty" with it. :cheesy:

Please start by doing the following:

Download the (free) HijackThis utility. Once downloaded, follow these instructions to install and run the program:

Create a folder for HJT outside of any Temp/Temporary folders and move the downloaded HijackThis.exe file to that folder now. A folder such such as C:\HijackThis or C:\Spyware Tools\HijackThis will do.

Run HijackThis, but do not have HJT fix anything yet; only have it scan your system! Once the scan is complete, the "Scan" button will turn into an option to "Save log...".
Save the log in the folder you created for HijackThis; the saved file will be named "hijackthis.log". Open the log file with Windows Notepad, and cut-n-paste the entire contents of the Notepad file here.

The log contents will tell us a lot about what "nasties" have crept into your system, and once we analyse the log we can tell you what to do from there.

Thank you DMR - the log is below. But please know that when I first installed Stop Sign and ran a scan, I had it "fix" everything that it came up with. The thing that really makes me mad now is when I just ran Hijackthis, it gave me a nice little warning to NOT delete certain "potential issues" since they may not be issues at all, but rather system files my computer needs to operate normally. Now suddenly, I cannot use Windows Media Player, and I'm not sure if that's why or not, but it says "An internal application error has occured" when I try to play it. Would've been nice if Stop Sign had warned me about that and recommended that I contact them to find out which to delete before doing it.... My original log from Stop Sign included files that cannot be found on this new Hijackthis log. I've included what some of the files looked like below (I saved a screen shot, but it only shows part of the original log).

Hijackthis Log:

Logfile of HijackThis v1.99.1Scan saved at 9:30:41 AM, on 8/1/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:C:\WINNT\System32\smss.exeC:\WINNT\system32\winlogon.exeC:\WINNT\system32\services.exeC:\WINNT\system32\lsass.exeC:\WINNT\system32\svchost.exeC:\WINNT\System32\svchost.exeC:\WINNT\system32\spoolsv.exeC:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exeC:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exeC:\WINNT\System32\nvsvc32.exeC:\WINNT\System32\svchost.exeC:\WINNT\Explorer.EXEC:\Program Files\eAcceleration\Station\station.exeC:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exeC:\Program Files\QuickTime\qttask.exeC:\WINNT\system32\devldr32.exeC:\Program Files\iPod\bin\iPodService.exeC:\Documents and Settings\Holly Nickless\Desktop\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.netR1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://encarta.msn.com/teleport/mm/encyclopediaie.aspR3 - URLSearchHook: XTSearchHook Class - {6E6DD93E-1FC3-4F43-8AFB-1B7B90C9D3EB} - C:\Program Files\Xupiter\XTSearch.dllF2 - REG:system.ini: UserInit=C:\WINNT\system32\Userinit.exeO2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dllO2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dllO3 - Toolbar: Xupiter - {57E69D5A-6539-4d7d-9637-775DE8A385B4} - C:\Program Files\Xupiter\XupiterToolbar.dllO3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dllO3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dllO4 - HKLM\..\Run: [SoftwareStation] "C:\Program Files\eAcceleration\Station\station.exe" /b StartupO4 - HKLM\..\Run: [StopSignSsTsMon] Rundll32.exe "C:\Program Files\Acceleration Software\Anti-Virus\sstsmon.dll",VerifyStatusO4 - HKLM\..\Run: [webscan] "C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe" -kO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottimeO8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htmO8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTMO8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTMO8 - Extra context menu item: Web Savings - file://C:\Program Files\websearch\System\Temp\ebateswebsavings_script0.htmO9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTMO9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTMO9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTMO9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTMO9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exeO9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (HKCU)O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dllO16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://0-site.ebrary.com.ignacio.usf...raryRdr.cabO16 - DPF: {10000273-8230-4DD4-BE4F-6889D1E74167} - http://download.abetterinternet.com/...?id=3632356O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204O16 - DPF: {2042B57E-6336-459E-B7CE-2A0F6C9E6AF8} (IEPlayInterface Class) - http://host.interactual.com/whv/hpotter/iaieplay.dllO16 - DPF: {31932A5C-9234-4377-A920-72E7DD340DB4} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cabO16 - DPF: {3CC943C7-3C99-11D4-8135-0050041A5144} (RunExeActiveX.UserControl1) - file://C:\Program Files\Gateway\HelpSpot\RunExeActiveX.CABO16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cabO16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/23526669...dxIE601.cabO16 - DPF: {93CEA8A4-6059-4E0B-ADDD-73848153DD5E} (CWebLaunchCtl Object) - http://gateway.cf1live.com/eSupport/...blaunch.cabO16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/40...pbrkpie.cabO16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - file://C:\Program Files\Gateway\HelpSpot\StartFirstControl.CABO16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/s...t/gwCID.CABO16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://play.hoylegames.com/cab/WONWe...Control.cabO16 - DPF: {A27CFCAE-9351-4D74-BFFC-21EB19693D8C} - http://www.xupiter.com/search2/insta...rLoader.cabO16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.brightstreet.com/cif/d...actxcab.cabO16 - DPF: {CE37E095-ACFF-4380-A856-A560D389E5E1} (XPLControlProject.XPLControl) - file://C:\Program Files\Gateway\HelpSpot\XPLControl.CABO16 - DPF: {E2CF5C45-7CCC-11D4-9BD1-0080C6F60B6A} (CouponsComBrxpdf2 Control) - http://a19.g.akamai.net/7/19/7125/12...brxpdf2.cabO16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cabO20 - Winlogon Notify: WgaLogon - C:\WINNT\SYSTEM32\WgaLogon.dllO23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exeO23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeO23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINNT\System32\ImapiRox.exeO23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exeO23 - Service: PictureTaker - LANovation - c:\fixit\pt\PCTKRNT.SYSO23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe

Ok, it won't let me include the screen shot from the Stop Stop scan, but here's what some of the files looked like (approximately):


c:\systemvolumeinformation\_restore{e4dab534-cd7a-413e-9bf3-aca08d1785d7}\rp1049\a0254308.dll (virus or threat: Adware.DrSearch)
c:\systemvolumeinformation\_restore{e4dab534-cd7a-413e-9bf3-aca08d1785d7}\rp1049\a0254311.exe (virus or threat: Trojan.Stubby)
c:\systemvolumeinformation\_restore{e4dab534-cd7a-413e-9bf3-aca08d1785d7}\rp1049\a0254316.sys (virus or threat: BackDoor.Dfkmd)
c:\systemvolumeinformation\_restore{e4dab534-cd7a-413e-9bf3-aca08d1785d7}\rp1049\a0254318.exe (virus or threat: Trojan.Nail)
Thank you for your help, big time!

1. See this post for information about the files listed in the c:\systemvolumeinformation\_restore folders.

2. You'll have to try reposting that HJT log; if you notice, it has absolutely no line-breaks in it, making it very difficult to correctly interpret.

Oops, sorry - I didn't notice that before posting. Is there a special trick to getting things to post normally on here? Whenever I post, I have to back and insert a "
" to get a space break...I thought it was odd.I turned off system restore and ran Hijackthis again, here's the log:Logfile of HijackThis v1.99.1Scan saved at 11:49:44 PM, on 8/2/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINNT\System32\smss.exeC:\WINNT\system32\winlogon.exeC:\WINNT\system32\services.exeC:\WINNT\system32\lsass.exeC:\WINNT\system32\svchost.exeC:\WINNT\System32\svchost.exeC:\WINNT\system32\spoolsv.exeC:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exeC:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exeC:\WINNT\System32\nvsvc32.exeC:\WINNT\System32\svchost.exeC:\WINNT\Explorer.EXEC:\Program Files\eAcceleration\Station\station.exeC:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exeC:\Program Files\QuickTime\qttask.exeC:\WINNT\system32\devldr32.exeC:\Documents and Settings\Holly Nickless\Desktop\HJT\HijackThis.exeC:\WINNT\system32\NOTEPAD.EXER0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.netR1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://encarta.msn.com/teleport/mm/encyclopediaie.aspR3 - URLSearchHook: XTSearchHook Class - {6E6DD93E-1FC3-4F43-8AFB-1B7B90C9D3EB} - C:\Program Files\Xupiter\XTSearch.dllF2 - REG:system.ini: UserInit=C:\WINNT\system32\Userinit.exeO2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dllO2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dllO3 - Toolbar: Xupiter - {57E69D5A-6539-4d7d-9637-775DE8A385B4} - C:\Program Files\Xupiter\XupiterToolbar.dllO3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dllO3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dllO4 - HKLM\..\Run: [SoftwareStation] "C:\Program Files\eAcceleration\Station\station.exe" /b StartupO4 - HKLM\..\Run: [StopSignSsTsMon] Rundll32.exe "C:\Program Files\Acceleration Software\Anti-Virus\sstsmon.dll",VerifyStatusO4 - HKLM\..\Run: [webscan] "C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe" -kO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottimeO8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htmO8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTMO8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTMO8 - Extra context menu item: Web Savings - file://C:\Program Files\websearch\System\Temp\ebateswebsavings_script0.htmO9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTMO9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTMO9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTMThank you.

Oops, sorry - I didn't notice that before posting. Is there a special trick to getting things to post normally on here? Whenever I post, I have to back and insert a < p > to get a space break...I thought it was odd.

I turned off system restore and ran Hijackthis again, here's the log:

Logfile of HijackThis v1.99.1
Scan saved at 11:49:44 PM, on 8/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)


Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\eAcceleration\Station\station.exe
C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\system32\devldr32.exe
C:\Documents and Settings\Holly Nickless\Desktop\HJT\HijackThis.exe
C:\WINNT\system32\NOTEPAD.EXE


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://encarta.msn.com/teleport/mm/encyclopediaie.asp
R3 - URLSearchHook: XTSearchHook Class - {6E6DD93E-1FC3-4F43-8AFB-1B7B90C9D3EB} - C:\Program Files\Xupiter\XTSearch.dll
F2 - REG:system.ini: UserInit=C:\WINNT\system32\Userinit.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: Xupiter - {57E69D5A-6539-4d7d-9637-775DE8A385B4} - C:\Program Files\Xupiter\XupiterToolbar.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [SoftwareStation] &quot;C:\Program Files\eAcceleration\Station\station.exe&quot; /b Startup
O4 - HKLM\..\Run: [StopSignSsTsMon] Rundll32.exe &quot;C:\Program Files\Acceleration Software\Anti-Virus\sstsmon.dll&quot;,VerifyStatus
O4 - HKLM\..\Run: [webscan] &quot;C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe&quot; -k
O4 - HKLM\..\Run: [QuickTime Task] &quot;C:\Program Files\QuickTime\qttask.exe&quot; -atboottime
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O8 - Extra context menu item: Web Savings - file://C:\Program Files\websearch\System\Temp\ebateswebsavings_script0.htm
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM


Thank you.


P.S. Wow... apparently I was re-submitting this rather than editing it....I went back a couple times to insert a < p > where I forgot to... sorry.

The log should paste properly if you open it with Windows Notepad as I indicated in my first post, but pasting directly from the HijackThis program itself or from a full word processing application like MS Word can create formatting problems.

Unfortunately, you've also only posted the first half of the log file, and we'll need to have the complete contents of log. Please see other threads in this forum for examples of what the full, properly formatted log should look like.

I meant my entire posting bunches together if I don't insert a < p > inbetween the lines -- not just the Hijackthis log. It'll come out looking like this:

Dear DMR, I have a problem with my posting bunching up on this daniweb site. For example, I am starting a second paragraph right now, but it's continuing it immediately after the first sentence, despite the fact that I put a space there. Perhaps it's one of the problems I am having with my computer, but thought I'd ask just in case. Thank you for your help, Holly Nickless P.S. It's still bunching this together, isn't it?

Welp, I'm not sure where the second half of this log file is supposed to be... After I run a system scan with HJT, it won't let me copy/paste anything -- I can only click individually on a line, and there is no select all feature available either. It will, however, let me click "Save Log," which automatically puts the contents on Notepad for me, and that's what I was copy/pasting.

Looks like I may just be in for buying an all-new computer. *sigh* What do you think?

Thanks for the help,

Holly

Let's try again with this log... I see more to it now:Logfile of HijackThis v1.99.1Scan saved at 5:01:10 PM, on 8/5/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINNT\System32\smss.exeC:\WINNT\system32\winlogon.exeC:\WINNT\system32\services.exeC:\WINNT\system32\lsass.exeC:\WINNT\system32\svchost.exeC:\WINNT\System32\svchost.exeC:\WINNT\system32\spoolsv.exeC:\WINNT\Explorer.EXEC:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exeC:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exeC:\WINNT\System32\nvsvc32.exeC:\WINNT\System32\svchost.exeC:\Program Files\eAcceleration\Station\station.exeC:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exeC:\Program Files\QuickTime\qttask.exeC:\WINNT\system32\devldr32.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Documents and Settings\Holly Nickless\Desktop\HJT\HijackThis.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.netR1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://encarta.msn.com/teleport/mm/encyclopediaie.aspR3 - URLSearchHook: XTSearchHook Class - {6E6DD93E-1FC3-4F43-8AFB-1B7B90C9D3EB} - C:\Program Files\Xupiter\XTSearch.dllF2 - REG:system.ini: UserInit=C:\WINNT\system32\Userinit.exeO2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dllO2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dllO3 - Toolbar: Xupiter - {57E69D5A-6539-4d7d-9637-775DE8A385B4} - C:\Program Files\Xupiter\XupiterToolbar.dllO3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dllO3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dllO4 - HKLM\..\Run: [SoftwareStation] "C:\Program Files\eAcceleration\Station\station.exe" /b StartupO4 - HKLM\..\Run: [StopSignSsTsMon] Rundll32.exe "C:\Program Files\Acceleration Software\Anti-Virus\sstsmon.dll",VerifyStatusO4 - HKLM\..\Run: [webscan] "C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe" -kO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottimeO8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htmO8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTMO8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTMO8 - Extra context menu item: Web Savings - file://C:\Program Files\websearch\System\Temp\ebateswebsavings_script0.htmO9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTMO9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTMO9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTMO9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTMO9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exeO9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (HKCU)O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dllO16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://0-site.ebrary.com.ignacio.usf...raryRdr.cabO16 - DPF: {10000273-8230-4DD4-BE4F-6889D1E74167} - http://download.abetterinternet.com/...?id=3632356O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204O16 - DPF: {2042B57E-6336-459E-B7CE-2A0F6C9E6AF8} (IEPlayInterface Class) - http://host.interactual.com/whv/hpotter/iaieplay.dllO16 - DPF: {31932A5C-9234-4377-A920-72E7DD340DB4} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cabO16 - DPF: {3CC943C7-3C99-11D4-8135-0050041A5144} (RunExeActiveX.UserControl1) - file://C:\Program Files\Gateway\HelpSpot\RunExeActiveX.CABO16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cabO16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/23526669...dxIE601.cabO16 - DPF: {93CEA8A4-6059-4E0B-ADDD-73848153DD5E} (CWebLaunchCtl Object) - http://gateway.cf1live.com/eSupport/...blaunch.cabO16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/40...pbrkpie.cabO16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - file://C:\Program Files\Gateway\HelpSpot\StartFirstControl.CABO16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/s...t/gwCID.CABO16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://play.hoylegames.com/cab/WONWe...Control.cabO16 - DPF: {A27CFCAE-9351-4D74-BFFC-21EB19693D8C} - http://www.xupiter.com/search2/insta...rLoader.cabO16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.brightstreet.com/cif/d...actxcab.cabO16 - DPF: {CE37E095-ACFF-4380-A856-A560D389E5E1} (XPLControlProject.XPLControl) - file://C:\Program Files\Gateway\HelpSpot\XPLControl.CABO16 - DPF: {E2CF5C45-7CCC-11D4-9BD1-0080C6F60B6A} (CouponsComBrxpdf2 Control) - http://a19.g.akamai.net/7/19/7125/12...brxpdf2.cabO16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cabO20 - Winlogon Notify: WgaLogon - C:\WINNT\SYSTEM32\WgaLogon.dllO23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exeO23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeO23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINNT\System32\ImapiRox.exeO23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exeO23 - Service: PictureTaker - LANovation - c:\fixit\pt\PCTKRNT.SYSO23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exeThanks.

A ha! See, that's what I was talking about... it bunches everything together, including my typed sentences. Not sure how to get around that... pain-in-the-butt computer. Let's try again with the < p > insertions:

Logfile of HijackThis v1.99.1
Scan saved at 5:01:10 PM, on 8/5/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\eAcceleration\Station\station.exe
C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\system32\devldr32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Holly Nickless\Desktop\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://encarta.msn.com/teleport/mm/encyclopediaie.asp
R3 - URLSearchHook: XTSearchHook Class - {6E6DD93E-1FC3-4F43-8AFB-1B7B90C9D3EB} - C:\Program Files\Xupiter\XTSearch.dll
F2 - REG:system.ini: UserInit=C:\WINNT\system32\Userinit.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: Xupiter - {57E69D5A-6539-4d7d-9637-775DE8A385B4} - C:\Program Files\Xupiter\XupiterToolbar.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [SoftwareStation] "C:\Program Files\eAcceleration\Station\station.exe" /b Startup
O4 - HKLM\..\Run: [StopSignSsTsMon] Rundll32.exe "C:\Program Files\Acceleration Software\Anti-Virus\sstsmon.dll",VerifyStatus
O4 - HKLM\..\Run: [webscan] "C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe" -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O8 - Extra context menu item: Web Savings - file://C:\Program Files\websearch\System\Temp\ebateswebsavings_script0.htm
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11
D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://0-site.ebrary.com.ignacio.usf.../ebraryRdr.cab
O16 - DPF: {10000273-8230-4DD4-BE4F-6889D1E74167} - http://download.abetterinternet.com/...cab?id=3632356
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2042B57E-6336-459E-B7CE-2A0F6C9E6AF8} (IEPlayInterface Class) - http://host.interactual.com/whv/hpotter/iaieplay.dll
O16 - DPF: {31932A5C-9234-4377-A920-72E7DD340DB4} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O16 - DPF: {3CC943C7-3C99-11D4-8135-0050041A5144} (RunExeActiveX.UserControl1) - file://C:\Program Files\Gateway\HelpSpot\RunExeActiveX.CAB
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/23526669...p/RdxIE601.cab
O16 - DPF: {93CEA8A4-6059-4E0B-ADDD-73848153DD5E} (CWebLaunchCtl Object) - http://gateway.cf1live.com/eSupport/.../weblaunch.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/40...2/cpbrkpie.cab
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - file://C:\Program Files\Gateway\HelpSpot\StartFirstControl.CAB
O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/s...vest/gwCID.CAB
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://play.hoylegames.com/cab/WONWe...herControl.cab
O16 - DPF: {A27CFCAE-9351-4D74-BFFC-21EB19693D8C} - http://www.xupiter.com/search2/insta...lbarLoader.cab
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.brightstreet.com/cif/d...in/actxcab.cab
O16 - DPF: {CE37E095-ACFF-4380-A856-A560D389E5E1} (XPLControlProject.XPLControl) - file://C:\Program Files\Gateway\HelpSpot\XPLControl.CAB
O16 - DPF: {E2CF5C45-7CCC-11D4-9BD1-0080C6F60B6A} (CouponsComBrxpdf2 Control) - http://a19.g.akamai.net/7/19/7125/12...om/brxpdf2.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O20 - Winlogon Notify: WgaLogon - C:\WINNT\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINNT\System32\ImapiRox.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: PictureTaker - LANovation - c:\fixit\pt\PCTKRNT.SYS
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe


Thanks!