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Looking for all people with gateway power problems
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Originally Posted by solareus 
How do I get together with people on this issue? My power button broke on the computer as well. I went to CompUSA and the guy opened it up, and showed me how to fix it. He said the motherboard DOES NOT NEED to be replaced... WHAT THIS ALL BOILS DOWN TO IS GATEWAY SCAMMING THE HELL OUT OF EVERYONE WHO BUYS THEIR PRODUCTS!!! And, along with everyone else here, I am enraged and this DEFINATELY needs to be REPORTED. I did not pay $1500 for a computer just to have turn around and spen another $300 less than 2 years after having bought it. They made it to break AFTER the warranty expires, so that they can SCAM people! Please tell me how to get involved in the lawsuit!!! Thanks, Lisa
Hi there. I'm new to the site but wanted to weigh in on this. I have a Gateway MA3 made into an MX6453. Manufacturing issues have very little to do with tax dollars or incentives.
However the power problem is real. I believe the root cause is the female power input pin that resides on the motherboard. The problem was exacerbated for me because before I found thie root problem I noticed when I put a slight side load on the power cord the machine would charge once again. Over a very brief time this caused a fracture in the solder joint inside the molded portion of the power cord where it plugs into the computer. You would only see this after cutting the molded portion of the strain relief away from the adapter. Again I am speaking only of the part that plugs into the computer. After soldering that back together and checking current with a meter, I fully expected my computer to charge. It didn't. That's when I again put a side thrust on the pin/cord to get a connection. Over a brief time I broke my own solder joint. It has now gotten so bad that the only way for me to use the computer is on battery. I have to shut it down to charge it, and prop it on a book on the power adapter so a connection is made. As a design engineer I'm pretty sure this is not appropriate. I think the board was put together inappropriately. My next step is to open up the box and take a look at the board - after I finish taxes.
However the power problem is real. I believe the root cause is the female power input pin that resides on the motherboard. The problem was exacerbated for me because before I found thie root problem I noticed when I put a slight side load on the power cord the machine would charge once again. Over a very brief time this caused a fracture in the solder joint inside the molded portion of the power cord where it plugs into the computer. You would only see this after cutting the molded portion of the strain relief away from the adapter. Again I am speaking only of the part that plugs into the computer. After soldering that back together and checking current with a meter, I fully expected my computer to charge. It didn't. That's when I again put a side thrust on the pin/cord to get a connection. Over a brief time I broke my own solder joint. It has now gotten so bad that the only way for me to use the computer is on battery. I have to shut it down to charge it, and prop it on a book on the power adapter so a connection is made. As a design engineer I'm pretty sure this is not appropriate. I think the board was put together inappropriately. My next step is to open up the box and take a look at the board - after I finish taxes.
My gateway notebook is a year old, got it new last April and it has power cord/button trouble. I called two days after the warranty expired and am at a loss of what to do? I've taken it to a lot of places and am unwilling to pay hundreds to have a new notebook fixed.... If I wiggle the power cord enough, sometimes it starts and I can use it until it looses power and then I have to figure out the position all over again...any ideas?
I'm in the same boat. The charging unit is sending a constant 19V to the computer but the computer only sometimes charges. This is the second time this has happened. The first time Gateway repaired it no charge but now its out of warranty. Obviously this is due to a crappy connection mechanism. This is my wifes laptop and she is not hard on computers. My sons HP has gone through hell and back and still works fine.
Hope we can get some support but I'm not holding my breath.
Rob.
Hope we can get some support but I'm not holding my breath.
Rob.
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Originally Posted by cairan22
Hi, I have a Gateway Solo 1450 laptop and it seems to have a repeated problem with the power port breaking off inside the computer or loosening. Gateway will "fix" it for about $250 each time it breaks. This is the THIRD time it's broken and once again, Gateway's customer service people deny that this is an issue of poor design. However, I've noticed that LOTS of people with Gateway laptops have had this problem, so I believe it IS a problem with Gateway's power supply design. I am looking for all people who have had this problem because if we all come together, we can insist that Gateway fix it without us having to pay so much money each time. For me, it's not even about the money as it is the inconvenience of having to mail my laptop to them and then not having it to use. If you have had a similar problem with a gateway, please let me know. Thanks!
I have a CX-2618 tablet laptop.
I had a CX-2610 previously, but had to junk that because the swivel fell apart.
Anyway, I have the power plug problem with the CX-2618 and feel confident that I could probably solder it up if I could only get the case apart.
OK, so I removed all the screws from the back, all the access panels, the two screws under the hard drive, the one under the heat sink & cooling fan assembly, three more that were hiding over the CD-DVD drive bay. . That was all I could find, including the two marked "K". The trim around the keyboard lifts up a bit, but there is no clear sign that the case will open and give up the motherboard. From other readings I gather I need access to BOTH sides of the m/board, so that pretty much says it has to come out entirely.
How have you separated the case halves, or otherwise got the m/board out ?
tnx,
Reg
I had a CX-2610 previously, but had to junk that because the swivel fell apart.
Anyway, I have the power plug problem with the CX-2618 and feel confident that I could probably solder it up if I could only get the case apart.
OK, so I removed all the screws from the back, all the access panels, the two screws under the hard drive, the one under the heat sink & cooling fan assembly, three more that were hiding over the CD-DVD drive bay. . That was all I could find, including the two marked "K". The trim around the keyboard lifts up a bit, but there is no clear sign that the case will open and give up the motherboard. From other readings I gather I need access to BOTH sides of the m/board, so that pretty much says it has to come out entirely.
How have you separated the case halves, or otherwise got the m/board out ?
tnx,
Reg
Any news from ANYONE on getting their Gateway notebook fixed ?
Any news on "How TO" open it up and DIY the power connector issue ?
I have done web searches and found offers to sell the parts for around $5, also repair shops that will do it for some amount of money, but they won't quote until they get it and look.
Best Buy's Geek Squad were no help, they just receive it and ship it back to Gateway and say it is conditional that it MUST have the hard drive - with no guarantee that it will be returned with that same drive, or that Gateway won't do a clean wipe and re-install over whatever is on there.
I can't be without this one for even two days, it is only running now because I have it firmly on a table and am avoiding any movement.
Gateway offers a questions and answers subscription "service" for some ridiculous amount of money, but I can't see paying for info on their product screw ups.
Heck, I already KNOW about their product's problems, I need to know how to FIX it.
Any soldering iron types out there ? HELP !!!
Any news on "How TO" open it up and DIY the power connector issue ?
I have done web searches and found offers to sell the parts for around $5, also repair shops that will do it for some amount of money, but they won't quote until they get it and look.
Best Buy's Geek Squad were no help, they just receive it and ship it back to Gateway and say it is conditional that it MUST have the hard drive - with no guarantee that it will be returned with that same drive, or that Gateway won't do a clean wipe and re-install over whatever is on there.
I can't be without this one for even two days, it is only running now because I have it firmly on a table and am avoiding any movement.
Gateway offers a questions and answers subscription "service" for some ridiculous amount of money, but I can't see paying for info on their product screw ups.
Heck, I already KNOW about their product's problems, I need to know how to FIX it.
Any soldering iron types out there ? HELP !!!
Hi I have a Gateway MA3 MX6447. I replaced the DC Power Jack on the Motherboard and is working fine. I had the same problem had to wiggle the cord to get it to charge or power on. This is a common problem on most laptops I do this repair for 3 computer stores in the Cleveland Ohio area if anyone is in that area I could help them out. Let me know
Can you provide details for where you got the parts and how you get the laptop open? My wife's laptop is having this problem and it is at the point where it is getting power less time than not.
dcpowerjacks.net
should be part pj18
I don't know if there is a site to show you how to take it apart.
But I will tell you this you will need a good soldering station to do this job and you will need to know how to desolder and solder, if you don't do it correct and put to much heat to the board you can unsolder the chips that are next to the dc jack.
Taking it apart is the easy part, if you dont have the tools ask around at some electronic shops and see if they desolder and solder and have them change the jack and just take them the motherboard.
Keith
should be part pj18
I don't know if there is a site to show you how to take it apart.
But I will tell you this you will need a good soldering station to do this job and you will need to know how to desolder and solder, if you don't do it correct and put to much heat to the board you can unsolder the chips that are next to the dc jack.
Taking it apart is the easy part, if you dont have the tools ask around at some electronic shops and see if they desolder and solder and have them change the jack and just take them the motherboard.
Keith
My gateway laptop has been broke for about 2mo's and i cannot get any power to it. It started to get loose and i would have to hold it in a certain place for it to charge . And now nothing, no charge at all or no power. Makes me mad. ive only had it for just over a year. I cant afford to get it fixed for awhile either. [$QUOTE=cairan22;246746]Hi, I have a Gateway Solo 1450 laptop and it seems to have a repeated problem with the power port breaking off inside the computer or loosening. Gateway will "fix" it for about $250 each time it breaks. This is the THIRD time it's broken and once again, Gateway's customer service people deny that this is an issue of poor design. However, I've noticed that LOTS of people with Gateway laptops have had this problem, so I believe it IS a problem with Gateway's power supply design. I am looking for all people who have had this problem because if we all come together, we can insist that Gateway fix it without us having to pay so much money each time. For me, it's not even about the money as it is the inconvenience of having to mail my laptop to them and then not having it to use. If you have had a similar problem with a gateway, please let me know. Thanks![/QUOTE]
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