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NO FTP, SMTP with Netgear Router DESPERATE HELP!!!
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I desperately need help with a strange problem.
I have a new Netgear DG834N Router, and I am using it to connect both my laptop and my desktop pc to the internet.
Now, whereas I can both connect them to the internet I have a strange problem. The desktop seems unable to upload webpages and files (FTP) and send emails (SMTP), but all other services work fine.
The laptop instead, when is connected to the router wireless has a similar problem with FTP, but not with SMTP: when I try to upload a file with Dreamweaver I get an error: "Unable to locate host...". But if I connect it to the router with a wire it can upload webpages with no problem. I have tried going wired with the desktop pc but it doesn't make any difference.
I have tried checking if these services were enabled on the router configuration, and I created rules to enable all inbound and outboud FTP services on my desktop PC IP address but doesn't help. I even arrived to enable all services without change.
I have tried disabling the firewall (both windows XP one, that I always keep disabled, and my one: VCOM Security Suite) with no help to my problem. Also, it is very peculiar that even when I'm connected if I type 192.168.0.1 on my desktop pc it can't find the router admin page.
I have contacted Netgear support and they haven't manageed to find a solution. They have passed the problem to "level 2", but level 2 never rang me. I have rung them again about it and they said they would ring me very soon, but it has now been days and no ring from them.
I desperately need help. It is a problem that doesn't seem to make any sense to me, because it only happens on one computer, and happens on the other one only when wireless.
I have a new Netgear DG834N Router, and I am using it to connect both my laptop and my desktop pc to the internet.
Now, whereas I can both connect them to the internet I have a strange problem. The desktop seems unable to upload webpages and files (FTP) and send emails (SMTP), but all other services work fine.
The laptop instead, when is connected to the router wireless has a similar problem with FTP, but not with SMTP: when I try to upload a file with Dreamweaver I get an error: "Unable to locate host...". But if I connect it to the router with a wire it can upload webpages with no problem. I have tried going wired with the desktop pc but it doesn't make any difference.
I have tried checking if these services were enabled on the router configuration, and I created rules to enable all inbound and outboud FTP services on my desktop PC IP address but doesn't help. I even arrived to enable all services without change.
I have tried disabling the firewall (both windows XP one, that I always keep disabled, and my one: VCOM Security Suite) with no help to my problem. Also, it is very peculiar that even when I'm connected if I type 192.168.0.1 on my desktop pc it can't find the router admin page.
I have contacted Netgear support and they haven't manageed to find a solution. They have passed the problem to "level 2", but level 2 never rang me. I have rung them again about it and they said they would ring me very soon, but it has now been days and no ring from them.
I desperately need help. It is a problem that doesn't seem to make any sense to me, because it only happens on one computer, and happens on the other one only when wireless.
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Join Date: Jul 2006
Posts: 1,419
Reputation: 
Solved Threads: 14
I would contact your ISP, sometimes ISP's block email ports for security reasons and spam, and most of the time they won't tell you. As for your laptop, are you sure you're connecting to the right wireless netowork? Sometimes xp will try to connect to the first one it finds. As for your desktop... I don't know, maybe a little extra information will help me figure out a solution.
Florida Rocks!
Hi, Thank you for your asnwer.
It can't be the ISP, because once I connect the desktop with my old ADSL modem it works fine. It is only when it is connected through rhe router. I've also verifies that my laptop is connecting to the right network.
It can't be the ISP, because once I connect the desktop with my old ADSL modem it works fine. It is only when it is connected through rhe router. I've also verifies that my laptop is connecting to the right network.
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Join Date: Jul 2006
Posts: 1,419
Reputation:
Solved Threads: 14
has this always happened, or is it just happening now?
reset your router.
reset your router.
Florida Rocks!
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Originally Posted by TheNNS 
has this always happened, or is it just happening now?
reset your router.
I tried resetting the router, but it didn't work. I could send emails at first, but no FTP. The second time I tried I couldn't send emails either.
This problem is driving me mad, because any time I want to do SMTP/FTP related activities I have to disconnect the router from the ADSL / Telephone plug and connect the ADSL Modem instead, and my partner can't access the internet from the laptop while this happens. Netgear support are very bad. They said "support level 2" would call me, they said that to me 2 times, as it didn't happen, and it still is not happening.
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Join Date: Jul 2006
Posts: 1,419
Reputation:
Solved Threads: 14
Next time you call netgear, don't hang up until they help you. You can't let them beat you.
One time I needed a replacment cd burner for my hp box, first they told me they'd research the problem, then they said they'ed called back. Finaly one day I decided that I wasn't not going to hang up until they promised to replace the burner. It took me about an hour, but they finally gave in and decided to help me.
You can't let this companies do this to you, fight the system!!!!!!!!!!!
One time I needed a replacment cd burner for my hp box, first they told me they'd research the problem, then they said they'ed called back. Finaly one day I decided that I wasn't not going to hang up until they promised to replace the burner. It took me about an hour, but they finally gave in and decided to help me.
You can't let this companies do this to you, fight the system!!!!!!!!!!!
Florida Rocks!
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Originally Posted by bluephoenix66
I desperately need help with a strange problem.
I have a new Netgear DG834N Router, and I am using it to connect both my laptop and my desktop pc to the internet.
Now, whereas I can both connect them to the internet I have a strange problem. The desktop seems unable to upload webpages and files (FTP) and send emails (SMTP), but all other services work fine.
The laptop instead, when is connected to the router wireless has a similar problem with FTP, but not with SMTP: when I try to upload a file with Dreamweaver I get an error: "Unable to locate host...". But if I connect it to the router with a wire it can upload webpages with no problem. I have tried going wired with the desktop pc but it doesn't make any difference.
I have tried checking if these services were enabled on the router configuration, and I created rules to enable all inbound and outboud FTP services on my desktop PC IP address but doesn't help. I even arrived to enable all services without change.
I have tried disabling the firewall (both windows XP one, that I always keep disabled, and my one: VCOM Security Suite) with no help to my problem. Also, it is very peculiar that even when I'm connected if I type 192.168.0.1 on my desktop pc it can't find the router admin page.
I have contacted Netgear support and they haven't manageed to find a solution. They have passed the problem to "level 2", but level 2 never rang me. I have rung them again about it and they said they would ring me very soon, but it has now been days and no ring from them.
I desperately need help. It is a problem that doesn't seem to make any sense to me, because it only happens on one computer, and happens on the other one only when wireless.
There is a common fix for this. Netgear disables outbound telnet and FTP by default without logging. In order to enable these services you will need to create an explicit allow rule for FTP. On some Netgear routers you will have to add an outbound FTP rule to the firewall rules panel and on other models, you will have to add an FTP service rule to the "block services" menu. It depends on which router you have. When you look at one of these menus you will see no indication that Netgear disables telnet and FTP by default, but trust me - THEY DO. Add whatever explicit rules you need to enable these services and as soon as you hit apply, it will work. I just did this to a RP614v4 recently and it had the "block services" menu, which was empty. As soon as I added an allow FTP rule, it worked immediately and I was able to access FTP sites on the internet again.
Good luck, DR
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Originally Posted by Dick Renegade
There is a common fix for this. Netgear disables outbound telnet and FTP by default without logging. In order to enable these services you will need to create an explicit allow rule for FTP. On some Netgear routers you will have to add an outbound FTP rule to the firewall rules panel and on other models, you will have to add an FTP service rule to the "block services" menu. It depends on which router you have. When you look at one of these menus you will see no indication that Netgear disables telnet and FTP by default, but trust me - THEY DO. Add whatever explicit rules you need to enable these services and as soon as you hit apply, it will work. I just did this to a RP614v4 recently and it had the "block services" menu, which was empty. As soon as I added an allow FTP rule, it worked immediately and I was able to access FTP sites on the internet again.
Good luck, DR
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Join Date: Jul 2006
Posts: 1,419
Reputation:
Solved Threads: 14
Talk to netgear and make them help you
Florida Rocks!
I have the same router DG834n and exact problem can't send mail or FTP. Loaded latest firmware and again added FTP to firewall rules then hey-presto the FTP worked. Still pants though as I can't send e-mails unless I connect my old modem so port 25 must be ok.
All rules on my router are set to allow and all firewalls off ???? Netgear support just want to get rid of you when you call and are a waste of time.
Any ideas ?
All rules on my router are set to allow and all firewalls off ???? Netgear support just want to get rid of you when you call and are a waste of time.
Any ideas ?
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