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Can anyone tell me what I'm doing wrong for remote assistance?
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Join Date: Dec 2004
Posts: 409
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Posting Pro in Training
I have been trying to do a remote assistance with my brother in law but have not been successful. We both have followed all the steps that it requires and get close to having an established connection but it says remote assistance connection could not be established because the remote host name could not be resolved. What can we do about that?
I have gone into my router and am using remote assistance exceptions. I tried turning of the windows firewall but have it listed as an exception also. What could be the problem. I need some step by step explanation as to what I need to do.
Thanks.
I have gone into my router and am using remote assistance exceptions. I tried turning of the windows firewall but have it listed as an exception also. What could be the problem. I need some step by step explanation as to what I need to do.
Thanks.
Antec P180 special edition, Epox 9NPA+ Ultra, AMD 64 3700+ San Diego with Zalman 7000, 2GB Corsair PC3200, Gigabyte GV--NX66T128VP, Fortron Blue Storm 500 watt,Seagate Sata 250gb, Audigy 2 ZS Gamer, Altec Lansing ADA995 5.1 THX, Digital Doc 5+, Plextor 712A, BenQ LS DW1655, Canopus ADVC50 capture card,XP Pro SP2
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Join Date: Jun 2006
Posts: 869
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Solved Threads: 11
Practically a Posting Shark
hi mate,i struggled with that as well, the easiest way i have found is to do it through msn messenger or windows live! messenger, under actions it will have `request remote assistance` - hope this helps
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Join Date: Dec 2004
Posts: 409
Reputation:
Solved Threads: 0
Posting Pro in Training
I have used windows live messenger but it was still the same.
Antec P180 special edition, Epox 9NPA+ Ultra, AMD 64 3700+ San Diego with Zalman 7000, 2GB Corsair PC3200, Gigabyte GV--NX66T128VP, Fortron Blue Storm 500 watt,Seagate Sata 250gb, Audigy 2 ZS Gamer, Altec Lansing ADA995 5.1 THX, Digital Doc 5+, Plextor 712A, BenQ LS DW1655, Canopus ADVC50 capture card,XP Pro SP2
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