Hi everyone, I hope someone can help. My computer seems to be in serious difficulty. I am running windows 98 second edition 4.10.2222 A and I think the problems started after I changed from Norton to PCCillin.

At apparently random times as I'm using my computer, although usually immidiately after startup I get the following dialog box (as best I can represent it) popping up

title: microsoft visual c++ runtime library

Runtime error!

Program C:\WINDOWS\EXPLRER.EXE

This aplication has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

OK

quite what microsoft visual c++ has to do with it I don't know but the error can occur whether microsoft visual c++ is running or not.

when I click ok my taskbar vanishes and the icons on my desktp vanish, but I can still continue to use open windows.
I have been living with the problem a little while now by ignoring the dialog box. It does not stop me working with other windows so I just shove it to one side and keep working I can quite happily open new programs etc. However once the box has appeared things start gradually stopping working such as menus won't open and in Internet Explorer some buttons stop working and some links (those that open new windows) stop working.

I also have a problem in internet explorer that started at about the same time. Some pages don't load or work proerly for example on ebay if I click a thumbnailed picture to show the large one nothing happens and in yahoo mail not all the graphics load properly, the adverts mostly show action cancelled errors, the main text box for writing emails doesn't appear and some of the buttons don't work.

Maybe these are related or maybe not.

Most posters are generally requested to post a HJT log so here's one from me to save some time.

I hope someone can help and any input would be greatly appreciated.

Phil


Logfile of HijackThis v1.97.7
Scan saved at 23:29:44, on 29/05/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY\PCCIOMON.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY\PCCPFW.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY\TMPROXY.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\ALCATEL\SPEEDTOUCH USB\DRAGDIAG.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY\PCCGUIDE.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY\PCCLIENT.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY\TMOAGENT.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\ptsnoop.exe
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\FINDFAST.EXE
C:\PROGRAM FILES\CAPLIO RR30\RGATEL.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\HJT\HIJACKTHIS.EXE
C:\WINDOWS\NOTEPAD.EXE

R3 - URLSearchHook: PerfectNavBHO Class - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - C:\PROGRA~1\PERFEC~1\BHO\PERFEC~1.DLL (file missing)
F1 - win.ini: run=hpfsched
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
O4 - HKLM\..\Run: [PCCIOMON.exe] "C:\Program Files\Trend Micro\Internet Security\PCCIOMON.exe"
O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [PTSNOOP] ptsnoop.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [PCCIOMON.exe] "C:\Program Files\Trend Micro\Internet Security\PCCIOMON.exe"
O4 - HKLM\..\RunServices: [PccPfw] C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
O4 - HKLM\..\RunServices: [tmproxy] C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: RICOH Gate L.lnk = C:\Program Files\Caplio RR30\RGateL.exe
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O12 - Plugin for .gz: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...062.5822569444
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.norton.com/SSC/Share.../bin/cabsa.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {FF8555B1-9CC3-11D2-AA8E-000000000000} - http://www.cashsurfers.com/cscbn.cab
O16 - DPF: {1E89F686-B78D-4C85-9EFC-3474516E3FE2} - http://directplugin.com/plugin/111939.exe
O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} (FlashXControl Object) - https://flash.ladbrokescasino.com/ladbrokes/FlashAX.cab
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.142/code/PWActiveXImgCtl.CAB
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com...45/yacscom.cab
O16 - DPF: {F2A84794-EE6D-447B-8C21-3BA1DC77C5B4} (SDKInstall Class) - http://activex.microsoft.com/activex...te/sdkinst.cab
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.truedoc.com/activex/tdserver.cab

You almost certainly have a spyware/malware problem which is causing your system to be unstable.

Check the 'Helping yourself' stickied topic in the 'Security' section of the forum, and if you still have unresolved issues after working through the suggestions there you should repost your topic in the 'Security' forum.