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Dell E1505 Laptop
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This laptop (purchased 9/2006 - Windows XP OS)worked fine last night, went to shut it down for the night, had Windows updates to download - closed it up...
This morning I'm getting odd error messages and the system won't boot. It is under warranty so I will call DELL support tonight; but has anyone had a problem with a downloaded update causing their system to not respond??? Had to be what happened.....
This morning I'm getting odd error messages and the system won't boot. It is under warranty so I will call DELL support tonight; but has anyone had a problem with a downloaded update causing their system to not respond??? Had to be what happened.....
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Join Date: Sep 2006
Posts: 91
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I doubt this would be a dell error, sounds more like an OS error. What did dell say after you called them?
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Just got home and am running systems tests now before I get Dell on the phone. I've got some error codes that I'll pass on to them...I just thought this was strange...all was well before the 'automatic updates' ran...I'll post the outcome.
My main reason in posting this was to see if anyone else had experienced this
eta: the notebook is under warranty so I'm assuming all is covered? 4 months since purchase
My main reason in posting this was to see if anyone else had experienced this
eta: the notebook is under warranty so I'm assuming all is covered? 4 months since purchase
Last edited by playford; Jan 5th, 2007 at 7:38 pm. Reason: additional thought
Yes, it solved the problem as my system is back to where it was when I purchased the laptop 4 months ago; BUT the problem as I see it is that an automatic update from Windows caused this. I am now extremely cautious about downloading / installing them.
error codes were:
iphlpapi.dll application not found (this was on start up)
I then ran an express test and received these error codes:
1.error code 3600:0649
msg. Invalid AC adapter reported
2. error code OFOO:065D
msg: IDE device failed. The self test failed the rad portion of the test
DSI short status test
Test results - fail
error code: 1000-0146
msg: unit 0 : DSI log contains previous errors
error codes were:
iphlpapi.dll application not found (this was on start up)
I then ran an express test and received these error codes:
1.error code 3600:0649
msg. Invalid AC adapter reported
2. error code OFOO:065D
msg: IDE device failed. The self test failed the rad portion of the test
DSI short status test
Test results - fail
error code: 1000-0146
msg: unit 0 : DSI log contains previous errors
general rule for winupdate is never install any of the optional or hardware ones - only tthe critical ones - get any hardware/optional ones only if you need them, and fromn the manufacturers website.
Last edited by jbennet; Jan 7th, 2007 at 12:52 pm.
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