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Generic Host Process for Win32 Services encountered a problem and needed to close
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Join Date: Mar 2007
Posts: 2
Reputation:
Solved Threads: 0
Generic Host Process for Win32 Services encountered a problem and needed to close
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#1 Mar 21st, 2007
I am fairly keep getting an error message that says "Generic Host Process for Win32 Services encountered a problem and needed to close" It happens around 30mins - 1hour after i connect to the internet via dial-up and then about 5 minutes after the messege it disconects from the internet and i can't reconnect to the internet until i restart the computer.
I am running Windows XP SP2 and i have also scanned several times with Spybot Search and destroy and ezAnti virus and got nothing.
I appreciate the time you take to read my problem and thank you in advance. ^^
I am running Windows XP SP2 and i have also scanned several times with Spybot Search and destroy and ezAnti virus and got nothing.
I appreciate the time you take to read my problem and thank you in advance. ^^
•
•
Join Date: Mar 2007
Posts: 2
Reputation:
Solved Threads: 0
Re: Generic Host Process for Win32 Services encountered a problem and needed to close
0
#2 Mar 21st, 2007
Here is my Hijack log as well
Logfile of HijackThis v1.99.1
Scan saved at 12:02:09 PM, on 3/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\Tablet.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\ASUSTeK\ASUSDVD\PDVDServ.exe
C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Other\Setups Folder\hijackthis_199\HijackThis.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\ASUSTeK\ASUSDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1174467810250
O17 - HKLM\System\CCS\Services\Tcpip\..\{899D529C-FB14-4C2F-9D26-502258563EC9}: NameServer = 203.109.252.42
O17 - HKLM\System\CS3\Services\Tcpip\..\{899D529C-FB14-4C2F-9D26-502258563EC9}: NameServer = 203.109.252.42
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
Logfile of HijackThis v1.99.1
Scan saved at 12:02:09 PM, on 3/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\Tablet.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\ASUSTeK\ASUSDVD\PDVDServ.exe
C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Other\Setups Folder\hijackthis_199\HijackThis.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\ASUSTeK\ASUSDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1174467810250
O17 - HKLM\System\CCS\Services\Tcpip\..\{899D529C-FB14-4C2F-9D26-502258563EC9}: NameServer = 203.109.252.42
O17 - HKLM\System\CS3\Services\Tcpip\..\{899D529C-FB14-4C2F-9D26-502258563EC9}: NameServer = 203.109.252.42
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
Re: Generic Host Process for Win32 Services encountered a problem and needed to close
0
#3 Mar 23rd, 2007
Please download and install AVG antispyware tool
Post the log here.
- Close all other Applications Select language click Ok
- Click I Agree
- Click next
- Click Install
- Click Finish
- Wait and AVG antispyware will open to the main screen automatically.
- Wait again a few minutes and AVG antispyware Should Auto update itself. If it doesn't click update at top of screen.
- This is very important to get updates
- When updating has finished. Close AVG antispyware.
- Next, please reboot your computer in Safe Mode by doing the following:
- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
- Instead of Windows loading as normal, a menu should appear use arrow up to highlight
- Select the first option, to run Windows in Safe Mode hit enter.
- For additional help in booting into Safe Mode, see the following site: HERE
You MUST manage to get into Safe Mode for the fix to work.
- Run AVG antispyware.
- Click on scanner at top of AVG antispyware sceen.
- Click on Settings.
- Under How to Act click on Recommended Action and choose Quarantine.
- Under How to scan all boxes should be selected.
- Under Possibly unwanted software all boxes should be selected.
- On right side under Reports: click on Automatically generate report after every scan.
- Under What to scan select scan every file.
- Click On scan Tab.
- Click on Complete system scan.
- Let the program scan the machine It can take awhile give it time.
- When scan has finished at bottom of screen click Apply all Actions.
- Click Save report
- Click Save Report as (Save as window's screen should pop up.)
- Click desktop.
- Click Save.
- Exit AVG antispyware.
Post the log here.
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