that won't work, karen, we need some detail. post your error, some symptoms and an HT log. Help us help you.

Normal peoples C: (drive) is my H: (drive) are you still confident that this will work?

XP [ as you can see!] is not fussy about being on the C: partition, or about being on the first partition, but [like all OS's ?] must be on a primary partition. That's it. So check the pgms which are trying to run at startup.

This is interesting. When you get a blue screen upon startup, it can mean a certain area on the Hard drive that is unreadable. Or it could be a Motherboard stating that there is a problem with a device like RAM.

First I would run the checks on the HDD.

Try this: When the system starts in Windows go to Start, Run and type MSCONFIG
Click on the startup tab
Click on Disable all (Keep in mind if you are running ME or 98 there are certain startup files that need to be enabled for your Operation system to run properly)
Click on apply and restart your system.

This step is to check the System Files of your Operation system:
Next go to Start Run and type SFC /scannow
(note the space between the C and the /)

This step is to check the integrity of the HDD.
Go to Start Run Type chkdsk (This command may not be included with your XP system or on Recovery console.) If you do not have this command available create a startup diskette with Windows 98 or ME and you will have the Check Disk command.

Question for you. Any Beeps when your system starts up?

RueB 2s De.

Hi all
I am having same problem 3 times at startup. i have been trying to fox this for weeks! and help would be really appreciated
Regards Goose
Here is my HT log:
Logfile of HijackThis v1.99.1
Scan saved at 12:55:38, on 21/06/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Goose1\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SpywareTerminator] "C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-GB/.../GAME_UNO1.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab56907.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab56986.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: dns cache reader (DNSCacheReader) - Unknown owner - C:\WINDOWS\system32\j9211037.exe (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Spyware Terminator Clam Service (sp_clamsrv) - Crawler.com - C:\Program Files\WinClamAVShield\sp_clamsrv.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Goose, this is the only untoward entry in your hijackthis log:

O23 - Service: dns cache reader (DNSCacheReader) - Unknown owner - C:\WINDOWS\system32\j9211037.exe (file missing)

If you go Start, run, type cmd and press OK and then paste these two commands into the window after the prompt and press Enter each time it may do the trick:..

sc stop DNSCacheReader
sc delete DNSCacheReader

Say how it goes on restart... but pretty much that error comes from a glitch in a pgm which was not finished with a removable medium when it was removed or the pgm was abruptly terminated improperly, or was still registering the medium as inserted when the sys was shutdown... I cannot see from your log what that pgm could be though [if it is actually the case]. Sorry.

sorry no luck!

firstly the cmd said that the process was not running and i entered the second command and restarted but no luck...

Any ideas? i have disabled a few programs from startup...
regards and thanks for your lighting response!
Goose

Goose, would you run these two scans please, in this order?
==Please download VundoFix.exe to your desktop from http://www.atribune.org/ccount/click.php?id=4
Double-click VundoFix.exe to start it, click the Scan for Vundo button.
When the scan completes click the Remove Vundo button.
You will receive a prompt asking if you want to remove the files - click YES
Your desktop will then go blank as the process of removing Vundo starts.
When completed it will prompt that it will restart your computer - click OK.
Note: It is possible that VundoFix encountered a file it could not remove.
In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the
Scan for Vundo button." when VundoFix appears at reboot.
Post the contents of C:\vundofix.txt plus a new HijackThis log.
Combofix:
==Download this file to your desktop: http://www.techsupportforum.com/sect...s/ComboFix.exe
...or from here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe
...or this new one: http://download.bleepingcomputer.com...a/ComboFix.exe
- to run it dclick combofix.exe and follow the prompts to start it. When finished, it will produce a log, C:\Combofix.txt - post that log in your next reply.
A word of caution - do not touch your mouse/keyboard until the scan has completed. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop.

I am getting this on Startup exception processing message c0000013 parameters 75b6bf9c 4 75b6bf9c 75b6bf9c

however I am new to computers and am afraid if I change things such as disabling programmes at startup that this will effect my computer and I will not be able to get it running again any help I can get would be very much appreciated

Hi
ChompDog, well i had the same problem, i think it was caused by a faulty windows update and possibly something to do with Quicktime and the quittask process. i had to wipe the computer and then did not bother with automatic updates. the best person to ask would be gerbil as he knows more than i do. i suggest that you send a message to gerbil and carry out his advice. click on his profile and click send private message. i will also have a look to see if i can help. i would like to get the solution to this problem,
Regards
Goose