explorer.exe refusing to run

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explorer.exe refusing to run

 
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  #1
Apr 19th, 2007
My immense problem started randomly when i attempted to click on my recycle bin and it refused to open, i followed this up by attempting to open My Documents but this failed as well, my answer to this was to restart my computer and upon doing so i was left with my custom wallpaper and explorer not running. I am able to open and run most programs using my task manager, but i need to get this working the way it used to.

I've seen other threads here on this subject and seen mentions of hijackthis, please tell me where to get it and what to do so someone can help me, i've wasted literally many many hours trying to fix this and seem to have made it absolutely nowhere.

Any help is ridiculously appreciated.
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Re: explorer.exe refusing to run

 
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  #2
Apr 20th, 2007
dyu mean internet explorer, or windows explorer? were you trying to open from desktop icons? can u open IE from the start menu [if it is there]?
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Re: explorer.exe refusing to run

 
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  #3
Apr 20th, 2007
Originally Posted by gerbil View Post
dyu mean internet explorer, or windows explorer? were you trying to open from desktop icons? can u open IE from the start menu [if it is there]?
Windows explorer. I heard through looking through heaps of information that if windows explorer does not work than internet explorer won't work as well, but i've always stuck to firefox. my desktop icons are non-existant, the same goes for my taskbar. To get to firefox i have to open task manager and then i have to type in 'firefox.exe.' if i do this with explorer i get a taskbar for half a second and it disappears as quickly as it came.
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Re: explorer.exe refusing to run

 
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  #4
Apr 20th, 2007
Okay so I got my Hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 6:16:11 PM, on 4/20/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://aimtoday.aol.com/_ads/adsPopup2.htm?0
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HorngTech4D] C:\PROGRA~1\MOUSES~1\bally4d.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [SRFirstRun] rundll32 srclient.dll,CreateFirstRunRp
O4 - HKLM\..\Run: [SchedulingAgent] mstinit.exe /firstlogon
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.clarkcolor.com/ClarkActivia.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by101fd.bay101.hotmail.msn.co...s/MsnPUpld.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1136745614125
O16 - DPF: {745395C8-D0E1-4227-8586-624CA9A10A8D} (AxisMediaControl Class) - http://webcam1.webcows.se/activex/AMC.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://cam01.msutoday.msu.edu/activex/AMC.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1F7D0C38-B83E-4BFD-8A73-1B292550B7EB}: NameServer = 192.168.0.1
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Power Manager (PowerManager) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)
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Re: explorer.exe refusing to run

 
0
  #5
Apr 20th, 2007
What did you do to remove the file referred to in this entry?

O23 - Service: Power Manager (PowerManager) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)

Anyway, restart hijackthis, do a Scan Only and place a checkmark against that entry, and press Fix Checked.
C:\WINDOWS\svchost.exe should not have been on your sys.... it is a baddie. The real one is in C:\WINDOWS\system32\ .
Rclick on a blank space on your desktop [heh!..that should be easy... ], go properties, desktop, customise desktop, web, and delete any entries shown there. In the general tab does selecting any checkboxes work? Can you place a new icon for any pgm or file on your desktop, and does it then work? eg if from anexplorer window you lclick and drag a filename onto the desktop do you get an icon? and will it open the file?
==Get Adaware SE Personal from http://www.lavasoft.de/software/adaware/
- install it. Update it. Explore what settings you can change in it [via the cogwheel icon up top, if you are comfortable with that... you won't hurt anything, but for the present please keep the default settings]. Put an icon on your desktop for regular use.
Run Adaware, doing a full system scan and finally remove all that it finds [rclick in the scan results window and select all, go next..]. If Adaware finds anything apart from cookies or your MRU list then, after removing those items you should repeat the scan [and removal] and so on until it comes up clean.
If you have or can borrow an XP install cd of the same update level [eg SP1 for you...tsk!], either M$ or an OEM will do, go start > run, type [paste..]
sfc /scannow and Enter. Insert the cd and press enter as many times as it takes.


When finally you get sorted, pls update to SP2 [get the cd from M$, or dl the update...], get all the windows security updates, and - Java update!!! This is for security reasons. Go control panel > java > update, & press update now. Restart after installing the update, and then go into control panel again, add/remove pgms and remove all old versions of java. Vsn 1.6.0.1 is current....
Last edited by gerbil; Apr 21st, 2007 at 12:04 am.
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Re: explorer.exe refusing to run

 
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  #6
Apr 21st, 2007
I did only a scan and clicked fix the above mentioned, and restarted and when i re-ran hijack this it showed up again. I take it that isn't supposed to happen?
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Re: explorer.exe refusing to run

 
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  #7
Apr 22nd, 2007
From our points of view - no! From its viewpoint? hah!, it's just doing its job as it knows it.
===Download SDFix from here: http://downloads.andymanchesta.com/R...ools/SDFix.exe
and save it to your desktop. Dclick SDFix.exe and choose Run to extract it to %systemdrive%, which commonly will be C:\
Reboot into safe mode with command prompt. Type:
services.msc -and press Enter. In the services window find Power Manager, rclick the line, go properties, and in that window select Stop, set the startup type to Disabled, Apply and Ok.
Still in safe mode, run hijackthis Scan only and repeat the fix from my previous post.
==Open the extracted SDFix folder, C:\SDFix and double click RunThis.bat to start the script. Type Y to begin the cleanup.
You will be prompted to press any key to Reboot - the pc will then restart.
The tool will run again and complete the removal process then display Finished; press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.
Restart the pc in normal mode. Make now a fresh hijackthis log and post it, along with the contents of the file Report.txt here.
[If you ran Spyware Doctor that should have removed the associated trojan.]
Could you please also reply to my icon questions in the previous post, and let me know the adaware scan results.
Last edited by gerbil; Apr 22nd, 2007 at 1:03 am.
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Re: explorer.exe refusing to run

 
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  #8
Apr 26th, 2007
I ran everything in the above post and then saw the part where you mentioned spyware doctor. I don't have that and therefore i don't think the trojan was removed.

hijack this:
Logfile of HijackThis v1.99.1
Scan saved at 5:01:15 PM, on 4/26/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\Program Files\Spyware Doctor\swdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Spyware Doctor\SDTrayApp.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://aimtoday.aol.com/_ads/adsPopup2.htm?0
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HorngTech4D] C:\PROGRA~1\MOUSES~1\bally4d.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [SRFirstRun] rundll32 srclient.dll,CreateFirstRunRp
O4 - HKLM\..\Run: [SchedulingAgent] mstinit.exe /firstlogon
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\Spyware Doctor\SDTrayApp.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.clarkcolor.com/ClarkActivia.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by101fd.bay101.hotmail.msn.co...s/MsnPUpld.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1136745614125
O16 - DPF: {745395C8-D0E1-4227-8586-624CA9A10A8D} (AxisMediaControl Class) - http://webcam1.webcows.se/activex/AMC.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://cam01.msutoday.msu.edu/activex/AMC.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1F7D0C38-B83E-4BFD-8A73-1B292550B7EB}: NameServer = 192.168.0.1
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)



Report.txt:

SDFix: Version 1.79

Run by Kevin - Mon 04/23/2007 - 22:40:24.00

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\SDFix

Safe Mode:
Checking Services:

Name:
PowerManager

ImagePath:
C:\WINDOWS\svchost.exe

PowerManager - Deleted



Restoring Windows Registry Values
Restoring Windows Default Hosts File


Rebooting...

Normal Mode:
Checking Files:

Below files will be copied to Backups folder then removed:

C:\DOCUME~1\KEVIN~1.PHI\LOCALS~1\Temp\hdl4C.tmp - Deleted



Removing Temp Files

ADS Check:

Checking if ADS is attached to system32 Folder
C:\WINDOWS\system32
No streams found.

Checking if ADS is attached to svchost.exe
C:\WINDOWS\system32\svchost.exe
No streams found.



Final Check:

Remaining Services:
------------------



Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:enabledxpsp2res.dll,-22019"
"C:\\Program Files\\Yahoo!\\Messenger\\YPager.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YPager.exe:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:Enabled:Yahoo! FT Server"
"C:\\Program Files\\Soulseek\\slsk.exe"="C:\\Program Files\\Soulseek\\slsk.exe:EnabledoulSeek Client"
"C:\\Program Files\\Kazaa Lite K++\\KazaaLite.kpp"="C:\\Program Files\\Kazaa Lite K++\\KazaaLite.kpp:Enabled:KazaaLite"
"C:\\Program Files\\Steam\\Steam.exe"="C:\\Program Files\\Steam\\Steam.exe:Enabledteam"
"C:\\Program Files\\Steam\\SteamApps\\afi_casualties_afi@hotmail.com\\counter-strike\\hl.exe"="C:\\Program Files\\Steam\\SteamApps\\afi_casualties_afi@hotmail.com\\counter-strike\\hl.exe:Enabled:Half-Life Launcher"
"C:\\Documents and Settings\\Philip.PHILIP-9FQ3RBU2\\Local Settings\\Temp\\~os82.tmp\\ossproxy.exe"="C:\\Documents and Settings\\Philip.PHILIP-9FQ3RBU2\\Local Settings\\Temp\\~os82.tmp\\ossproxy.exe:Enabled:ossproxy.exe"
"c:\\windows\\system32\\rk.exe"="c:\\windows\\system32\\rk.exe:Enabled:rk.exe"
"C:\\Program Files\\Internet Explorer\\iexplore.exe"="C:\\Program Files\\Internet Explorer\\iexplore.exeisabled:Internet Explorer"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:Enabled:LimeWire"
"C:\\WINDOWS\\SYSTEM32\\USMT\\migwiz.exe"="C:\\WINDOWS\\SYSTEM32\\USMT\\migwiz.exe:Enabled:Files and Settings Transfer Wizard"
"C:\\Program Files\\Grisoft\\AVG Free\\avginet.exe"="C:\\Program Files\\Grisoft\\AVG Free\\avginet.exe:Enabled:avginet.exe"
"C:\\Program Files\\Grisoft\\AVG Free\\avgemc.exe"="C:\\Program Files\\Grisoft\\AVG Free\\avgemc.exe:Enabled:avgemc.exe"
"C:\\Downloads\\nestc042\\NESTCL95.EXE"="C:\\Downloads\\nestc042\\NESTCL95.EXE:Enabled:NESTCL95"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:Enabled:MSN Messenger 7.5"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:Enabled:Yahoo! Messenger"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:Enabledxpsp3res.dll,-20000"
"C:\\Documents and Settings\\Kevin.PHILIP-9FQ3RBU2\\Desktop\\slsk.exe"="C:\\Documents and Settings\\Kevin.PHILIP-9FQ3RBU2\\Desktop\\slsk.exe:EnabledoulSeek"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:Enabled:AOL Loader"
"C:\\Program Files\\Mozilla Firefox\\firefox.exe"="C:\\Program Files\\Mozilla Firefox\\firefox.exeisabled:Firefox"
"C:\\StubInstaller.exe"="C:\\StubInstaller.exe:Enabled:LimeWire swarmed installer"
"C:\\Program Files\\AIM6\\aim6.exe"="C:\\Program Files\\AIM6\\aim6.exe:Enabled:AIM"
"C:\\Program Files\\AIM\\aim.exe"="C:\\Program Files\\AIM\\aim.exe:Enabled:AOL Instant Messenger"


[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:enabledxpsp2res.dll,-22019"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:Enabled:MSN Messenger 7.5"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:Enabledxpsp3res.dll,-20000"
"C:\\Program Files\\AIM\\aim.exe"="C:\\Program Files\\AIM\\aim.exe:Enabled:AOL Instant Messenger"


Remaining Files:
---------------

Backups Folder: - C:\SDFix\backups\backups.zip

Checking For Files with Hidden Attributes:

C:\Documents and Settings\Kevin.PHILIP-9FQ3RBU2\My Documents\~WRL0478.tmp

Finished
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Join Date: May 2005
Posts: 3,204
Reputation: gerbil will become famous soon enough gerbil will become famous soon enough 
Solved Threads: 188
gerbil gerbil is offline Offline
Nearly a Senior Poster

Re: explorer.exe refusing to run

 
0
  #9
Apr 27th, 2007
Spyware Doctor? Oh, yes you do have it, I can see it - just go to add/remove pgms if you wish to uninstall it.

Use HT to fix this one - it should have gone after your first startup after you installed windows:

O4 - HKLM\..\Run: [SRFirstRun] rundll32 srclient.dll,CreateFirstRunRp

CCleaner
===Get CCleaner from http://www.ccleaner.com/ - and put it in a new folder. You should aim to keep this one for general use. I set it from the install checkboxes to only open from the recycle bin. It's neater that way.
Now run Ccleaner from the recycle bin rclick menu using its default settings [if you set up CCleaner as i suggested, rclicking the bin icon should give you the Open CCleaner option...]. Select the Cleaner icon and the Windows tab; press Run Cleaner. Next select the Applications tab and Run Cleaner again.
[For future quick temp file cleaning select the options you wish to use. Note that CCleaner is also a free registry cleaner. Explore all its options, but skip the prefetch folder cleaning option. That one is a furphy, much loved on some websites, but cleaning it is unnecessary because windows automatically dumps old unused entries anyway, they can do no harm, and further, if there is no prefetch entry for an app you wish to load then your sys will just be a lil bit slower loading it. And an entry will then be generated anyway.]

Now rename hijackthis.exe to imabunny.exe and post a fresh log.

Is Explorer working now? Are you having any other problems? Do your desktop icons link correctly?

When finally you get sorted, pls update to SP2 [get the cd from M$, or dl the update...], get all the windows security updates, and - Java update!!! This is for security reasons. Go control panel > java > update, & press update now. Restart after installing the update, and then go into control panel again, add/remove pgms and remove all old versions of java. Vsn 1.6.0.1 is current....
Deep, deep in the woods, but walking about.
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Join Date: Apr 2007
Posts: 6
Reputation: Thrash is an unknown quantity at this point 
Solved Threads: 0
Thrash Thrash is offline Offline
Newbie Poster

Re: explorer.exe refusing to run

 
0
  #10
Apr 29th, 2007
I'm gonna upgrade, I know I gotta do it I just need to get this sorted first. I ran ccleaner but it still won't run. Here's a fresh hijackthis log, what is the point of renaming it? Is this actually necessary?


Logfile of HijackThis v1.99.1
Scan saved at 9:51:27 PM, on 4/29/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\Program Files\Spyware Doctor\swdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://aimtoday.aol.com/_ads/adsPopup2.htm?0
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HorngTech4D] C:\PROGRA~1\MOUSES~1\bally4d.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [SchedulingAgent] mstinit.exe /firstlogon
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\Spyware Doctor\SDTrayApp.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.clarkcolor.com/ClarkActivia.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by101fd.bay101.hotmail.msn.co...s/MsnPUpld.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1136745614125
O16 - DPF: {745395C8-D0E1-4227-8586-624CA9A10A8D} (AxisMediaControl Class) - http://webcam1.webcows.se/activex/AMC.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://cam01.msutoday.msu.edu/activex/AMC.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1F7D0C38-B83E-4BFD-8A73-1B292550B7EB}: NameServer = 192.168.0.1
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)
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