Hey. I recently tried to play a dvd on my comp and media center told me that the disk wasn't being recognised, so I checked the computer and the drive was missing from there. This is the error in my device manager:

This device cannot start. (Code 10)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

Check for solutions does not work. It brings up a dialog that lingers for a while (i guess it communicates with server) and then disappears without so much as saying what the outcome was.

Does anybody have any idea what's wrong here and how it can be fixed? Please help because its my only optical drive O.o ATM.

By the way, its a dvd burner (dual layer) with this model: HL-DT-ST DVD+-RW GSA-H21N ATA Device. And it came with the computer whic is Acer AST180-UD360A....I don't know what any of that means...

ok i got it fixed by means of a registry edit from a MS KB (incidentally which was for XP)

Hi, can you provide more specific information as to the registry edit, where you found the info or which registry entry to edit, and how??
I have the very same problem, with my Acer......
Thanks so much!

Hi
I have the very same problem.......can you provide more specific info as to where you found the repair info or how you performed the edit? Thanks!
theonetruewit@yahoo.com

Has anyone the details of this solution, I have the same problem of code 10 error on dvd running vista

I should have posted this since thetrueone asked for a solution, instead of just emailing. Again, I say that it may not work because a)It's for windows XP, and b) it makes no mention of COde 10. It worked for me and thetrueone regardless, so you are welcome to try (so long as you are aware of the risks of editing your registry).
Here is the link to the microsoft KB: http://support.microsoft.com/kb/314060

also...this is just advice, and i dont expect to be held accountable should anything happen....

I had the same problem with Vista on a HP machine nc6400 the instructions on http://support.microsoft.com/kb/314060 worked fine. Thanks

Yep, I just tried this on an HP dv6000 CTO running Vista Premium and it worked there too. Thanks for the thread - I had come across the fix on Microsoft's site but would not have thought there was enough in common between XP and Vista for it to work.

Just the Registry edit didn't work for me. However, I did solve it by: 1. Un-installing burning software that didn't come with the computer. 2. Change the appropriate stuff in the registry and 3. unplug DVD and CD burner, restart computer, turn it back off, plug burners back in and restart pc again. Solved the problem for me with Vista on an HP a6010n

I have a Toshiba A135 running Vista. I was getting this message in the Device Manager on my DVD/CD ROM drive. I followed the instructions in this thread: I uninstalled my CD Creater software, then I deleted the entries in the Registry. I rebooted. I checked the Device Manager and the error was cleared and it said it was working properly. I reinstalled the CD Creater software and I am good to go.

Thank you, this site really helped me.