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Reload page Error message when starting Windows XP

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Reload page Error message when starting Windows XP

 
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  #1
Jul 23rd, 2004
whenever I switch on the computer, an error message box comes up which is titled
'http://page error 404 and instructs Reload page error

then an ms dos window comes up with the title Winsta0\Default

then a web page tries to load in ie which is.. http://xlogin.net.firms.com/mail.html

then an error message comes up titled ' 16 bit MS-Dos subsystem' which in a box has
Winsta0\Default
The NTVDM CPU has encountered an illegal instruction
CS:OdbfIP:00ld OP: ff ff ff ff ff ff Chose 'close' to terminate the application

then the dial up connection box comes up
(I generally close it and close all the boxes)

then you can work as normal - but occasionally when you are on line it comes up again
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Re: Reload page Error message when starting Windows XP

 
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  #2
Jul 23rd, 2004
Is the xlogin.net.firms.com location at all familiar to you? If not, the errors might be the result of virus/spyware infection; error messages similar to yours seem to be linked to those nasties in some cases. I'd make sure your anti-virus program's virus definitions are absolutely up-to-date and run a full system scan. You might also want to read through many of threads in our Security forum to find out what a wide range of problems trojans, spyware, and other malicious programs can cause. Many of the threads in Security also describe how to install and use some well-recommended (and free) tools to detect and remove the pests.
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Re: Reload page Error message when starting Windows XP

 
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  #3
Jul 25th, 2004
My antivirus is up to date.. how do I do a full scan.. ? :rolleyes: ( thank you for help!)
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Re: Reload page Error message when starting Windows XP

 
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  #4
Jul 25th, 2004
Move on over to the Security Fourm ,
And after that, please do the following:


Download 'Hijack This!'.HERE
Download link is on the left

Unzip (extract) it to a folder of its own.Like c:\HJT\hijackthis.exe , Then Doubleclick HijackThis.exe (in the new folder), and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, then Ctrl-A to Select All, and copy its contents here. for hijackthis,most of what it lists will be harmless or even essential, don't fix anything yet.



reboot computer and post a new hijackthis log
Linux boot cd http://www.knopper.net/knoppix/index-en.html
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Re: Reload page Error message when starting Windows XP

 
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  #5
Jul 25th, 2004
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Originally Posted by Bec
My antivirus is up to date.. how do I do a full scan.. ? :rolleyes: ( thank you for help!)
What Anyivirus program are you using ,if its on auto scan It all ready missed what you caught!
Run this free online virus scan and make sure you check off auto fix before you run it .
http://housecall.trendmicro.com/hous...start_corp.asp
Linux boot cd http://www.knopper.net/knoppix/index-en.html
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Re: Reload page Error message when starting Windows XP

 
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  #6
Jul 25th, 2004
Logfile of HijackThis v1.97.7
Scan saved at 9:08:53 AM, on 7/26/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\System32\ICO.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Drag'n Drop CD+DVD\BinFiles\DragDrop.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\windows\erxs.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
C:\Program Files\Nikon\NkView6\NkvMon.exe
C:\Program Files\PowerPanel\Program\PcfMgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://login.passport.net/uilogin.srf?id=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.internode.on.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [Drag'n Drop CD+DVD] C:\Program Files\Drag'n Drop CD+DVD\BinFiles\DragDrop.exe /StartUp
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Microsoft-Updates] svxhost.exe
O4 - HKLM\..\Run: [DPA] c:\windows\erxs.exe
O4 - HKLM\..\RunServices: [Microsoft-Updates] svxhost.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [EZNXP] C:\PROGRA~1\EZN\EASYIN~1\eznorun.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
O4 - Global Startup: PowerPanel.lnk = ?
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://vaio-online.sony.com/
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/co...20/SassCln.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{039B706C-36F9-4EC2-8A0D-4FA9D52BCFDE}: NameServer = 192.231.203.132 192.231.203.3
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Re: Reload page Error message when starting Windows XP

 
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  #7
Jul 25th, 2004
We really don't want to do hijackthis logs here ,thats why i asked you to move over to the security fourn section,here .
http://64.4.10.250/cgi-bin/linkrd?_l...goto%3dnewpost

You have trojans/viruses showeing in that log .
Please run this free online virus scan ,reboot run hijackthis again and post a log over in the sercuity fourm
http://housecall.trendmicro.com/hous...start_corp.asp
Linux boot cd http://www.knopper.net/knoppix/index-en.html
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Re: Reload page Error message when starting Windows XP

 
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  #8
Jul 25th, 2004
I'm moving this to the Security forum now- buckle your seatbelts...
"May the Wombat of Happiness snuffle through your underbrush."
- Ancient Aborigine blessing

Please do not contact me by email or PM for help. We're all volunteers here, and only have so much free time to dedicate to our efforts.

However, if I've been working on a thread with you already, and seem to have "forgotten" your thread, please do send me a message. I try not to let things slip through the cracks, but it does happen sometimes.
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Re: Reload page Error message when starting Windows XP

 
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  #9
Jul 25th, 2004
sorry about that.. am new to this.. thanks for moving me.. new logs as follows

Logfile of HijackThis v1.97.7
Scan saved at 11:40:37 AM, on 7/26/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\System32\ICO.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Drag'n Drop CD+DVD\BinFiles\DragDrop.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\windows\erxs.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
C:\Program Files\Nikon\NkView6\NkvMon.exe
C:\Program Files\PowerPanel\Program\PcfMgr.exe
C:\Program Files\Apoint\Apntex.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://login.passport.net/uilogin.srf?id=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.internode.on.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [Drag'n Drop CD+DVD] C:\Program Files\Drag'n Drop CD+DVD\BinFiles\DragDrop.exe /StartUp
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [DPA] c:\windows\erxs.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [EZNXP] C:\PROGRA~1\EZN\EASYIN~1\eznorun.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
O4 - Global Startup: PowerPanel.lnk = ?
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://vaio-online.sony.com/
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/co...20/SassCln.CAB
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Re: Reload page Error message when starting Windows XP

 
0
  #10
Jul 26th, 2004
Have Hijack This fix the following by placing a check in the appropriate boxes and selecting fix checked. Make sure all browser and all Windows Explorer windows are closed before fixing.

NOTE: Please copy and paste this post into notepad and save to you desktop. or print a copy of these instructions because you will be working with all windows closed except HijackThis.




R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O4 - HKLM\..\Run: [DPA] c:\windows\erxs.exe

This one is something called easy internet ,Did you install this or do you use it ,if no maybe try and uninstall it in Add/remove program in the control panel
O4 - HKCU\..\Run: [EZNXP] C:\PROGRA~1\EZN\EASYIN~1\eznorun.exe

This one is optional ,but is not needed in startup and is a rescource hog .

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE


Now reboot into safe mode and delete the following files and folders if found ."Fix Checked"...Reboot to SAFE mode to delete files ,How to start computer in safe mode

c:\windows\erxs.exe....delete file


to delete the above files and folder you will need to do the following
go to Show hidden files & folders
"Fix Checked"...Reboot to SAFE mode to delete files
How to start computer in safe mode
reboot computer and post a new log
Linux boot cd http://www.knopper.net/knoppix/index-en.html
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