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Join Date: Jul 2007
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Junior Poster in Training
Dear Ivek,
I suggest you contact a local HP representative and explain your problem to them. I bought my lappie in England and they did fix it in South Africa. I really do not understand why they want you to send it to USA if it is covered by international warranty!
DO try to contact the HP in the country you are in now. US people just wrote to me that they cant help me and it was local manager that took the decision to fix it although it has been open.
Also try to call again and again and talk to different people if the 1st one sends you away!
After all, HP sold you a FAULTY product!!!!!!!
Good luck and keep fighting!
I suggest you contact a local HP representative and explain your problem to them. I bought my lappie in England and they did fix it in South Africa. I really do not understand why they want you to send it to USA if it is covered by international warranty!
DO try to contact the HP in the country you are in now. US people just wrote to me that they cant help me and it was local manager that took the decision to fix it although it has been open.
Also try to call again and again and talk to different people if the 1st one sends you away!
After all, HP sold you a FAULTY product!!!!!!!
Good luck and keep fighting!
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Join Date: Nov 2007
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Newbie Poster
Yes, I agree with Reen. ( And thank you for the quick replies folks. I really appreciate that).
I went to the local HP service Centre and they fixed this problem for free. Earlier I was told by the person online on HP site that the warranty was valid only in US as I had bought the laptop from USA but then when I gave the laptop to the local HP Service Centre in India they said that hardware warranty was valid worldwide. I got my laptop within a week. I think they said the motherboard was faulty.
Good luck if you are still facing the issue.
Regards,
Saurabh
I went to the local HP service Centre and they fixed this problem for free. Earlier I was told by the person online on HP site that the warranty was valid only in US as I had bought the laptop from USA but then when I gave the laptop to the local HP Service Centre in India they said that hardware warranty was valid worldwide. I got my laptop within a week. I think they said the motherboard was faulty.
Good luck if you are still facing the issue.
Regards,
Saurabh
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Join Date: Apr 2008
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Newbie Poster
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Originally Posted by basbees 
Hello dear partners....
after i've read this thread i decided to register and try to give u my experince in solving the problem which i had the same in my Hp pavilion dv6000... and i ask god that it help all of u..
my problem same as all of u is that the notebook restart itself befor getting to HP logo which might be a hardware problem.... but in rare cases it starts normally as if nothing in it but as i said it's rare...
I'v tried as u all the methods but not worked...
but i noticed that when i press the power bottom and the notebook begins to restart itself , the blue light at the card reader stay lighten... and when it is lighten the pc always restart ... and in the rare cases the PC works on this blue lamp will be off......
and for that i only watch this light to determine whether the pc will start or not..........
and finally my experienced solution....
1-turn your pc off....
2-press the power bottom on and keep pressing it for 6-8 sec , and keep watching the blue lamp at the card reader ... u will notice that in this first time the blue light will stay lighten .... so by keeping the bottom pressed for 8 sec the pc start and turn off again.........ok don't worry...
3- press again the power bottom and the pc will work and watch the blue card reader lamp ... when it flash off remove your hand out of the power bottom and the pc will WORK normally and will go to the HP logoooooooooooo.......
4- repeat these steps if not worked from the second time.....
these are the steps which worked with me very well
and i hope deep from my heart that it work with you
if anyone has a question about what to do if u don't understand i'm ready to help all of u.....
reply me with what will happen with u.......
A MILLION THANKS !!
I too have been going trough the same problems with my HP laptop. I called today to HP Spain, and they didn't want to help me because a friend bought this laptop for me in USA and she lost the papers about it
the issue was getting worse these last few days, because before I could wait about 5 or 10 minutes of my lap turnin on and off itself, not getting to the BIOS but eventually it did. Or else, I just started to play plugging/unplugging the battery or the AC. But lately, it took like half and hour or even an hour and a half to get it running !
then I tried your solution... and it worked.
I've only done it once, as I have not rebooted my laptop since then. But I have hopes that if it works for you everytime, the it will work for me also. You really don't know how much I appreciate you for taking the time to help.
Thanks again, and for those that have the same problem. Try this
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Join Date: May 2008
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Newbie Poster
I found this thread comforting reading, I suffered precisely the same problem, I guess its common with HP Pavillions.
I tried all the little fixes suggested, none worked. Based on what I had read I decided the best means to resolve the issue was to have it repaired professional. I first checked that my laptop was covered under HP warranty, it was. One of the great features of HP/Compaq website is the ability to check this online. You can do it as well, you just need to turn over the laptop and get the Serial number and product ID, then tap it into this website:
http://www11.itrc.hp.com/service/ewa...26928+28353475
I was lucky as had an extended warranty from HP. I bought the laptop from John Lewis in the UK and they provided this as standard, although the warranty was actually with HP. You may find that if you bought from the UK as well, you are lucky to have this as well.
I then called the HP support desk and raised a call. The guy in support tried it on...I pointed him to their website and my active warranty reference number...he soon started to help.
As mentioned I bought the laptop in the UK in 2006, I now live in Australia. All the same the only cost to me was the courier fee to send it to a local repair company in Australia. The laptop was back with me in full working order within 4 days. They even paid the return courier fee.
They replaced my mother board. Clearly not something I would want to do myself.
I hope this helps others, I certainly feel your pain for those of you that are not lucky enough to experience the good fortune I had.
Good Luck!
I tried all the little fixes suggested, none worked. Based on what I had read I decided the best means to resolve the issue was to have it repaired professional. I first checked that my laptop was covered under HP warranty, it was. One of the great features of HP/Compaq website is the ability to check this online. You can do it as well, you just need to turn over the laptop and get the Serial number and product ID, then tap it into this website:
http://www11.itrc.hp.com/service/ewa...26928+28353475
I was lucky as had an extended warranty from HP. I bought the laptop from John Lewis in the UK and they provided this as standard, although the warranty was actually with HP. You may find that if you bought from the UK as well, you are lucky to have this as well.
I then called the HP support desk and raised a call. The guy in support tried it on...I pointed him to their website and my active warranty reference number...he soon started to help.
As mentioned I bought the laptop in the UK in 2006, I now live in Australia. All the same the only cost to me was the courier fee to send it to a local repair company in Australia. The laptop was back with me in full working order within 4 days. They even paid the return courier fee.
They replaced my mother board. Clearly not something I would want to do myself.
I hope this helps others, I certainly feel your pain for those of you that are not lucky enough to experience the good fortune I had.
Good Luck!
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Join Date: Jul 2008
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Newbie Poster
I have a similar problem with slight difference.
My little kid, spilled some water (very little) on the keyboard, and the mouse pad,,
I removed the battery,, and the power source then I dried it up with warm air, carefull enough not to over heat it,,,
After a while I tried to switch on,, what happens is that the fan will start, the ilghts will start blinking for few seconds and the computer will power off again,, the same with direct AC power, no change,,
I removed the keyboard, and the DVD and panel above the keyboard, I did not find water traces,, all is dry,, but still it won't start up..
When clode the cover it attempts to start, but only for few seconds, then it powers off,
I hope you can help me,, I just got it couple of months ago..
cheers
Gerorge
My little kid, spilled some water (very little) on the keyboard, and the mouse pad,,
I removed the battery,, and the power source then I dried it up with warm air, carefull enough not to over heat it,,,
After a while I tried to switch on,, what happens is that the fan will start, the ilghts will start blinking for few seconds and the computer will power off again,, the same with direct AC power, no change,,
I removed the keyboard, and the DVD and panel above the keyboard, I did not find water traces,, all is dry,, but still it won't start up..
When clode the cover it attempts to start, but only for few seconds, then it powers off,
I hope you can help me,, I just got it couple of months ago..
cheers
Gerorge
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Join Date: Jul 2007
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Newbie Poster
Sorry that I haven't updated you all. My situation was remedied by replacing a component that was supposed to be supplying 9 to 11 volts but was only outputting about 3 volts. I don't know which component it was as I sent the laptop to be fixed and that is what the tech said.
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Join Date: Aug 2008
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Newbie Poster
Hi all.
The HP dv6000 not booting issue seems to be quite common with this laptop.
D&D Tech Repairs have been able to sucssesfully repair this problem.
If you would like us to repair your laptop, simply hop over to www.ddtechrepairs.co.uk and fill out the online form print it and send it with your laptop to us. the details can be found on our site. You dont need to send the hard drive or charger. And for £80 we'll have your laptop returned and running. ( Please get in touch if you live outside the UK ).
We can repair all types of laptops and electronic items at reasonable prices.
Regard
Stacy
The HP dv6000 not booting issue seems to be quite common with this laptop.
D&D Tech Repairs have been able to sucssesfully repair this problem.
If you would like us to repair your laptop, simply hop over to www.ddtechrepairs.co.uk and fill out the online form print it and send it with your laptop to us. the details can be found on our site. You dont need to send the hard drive or charger. And for £80 we'll have your laptop returned and running. ( Please get in touch if you live outside the UK ).
We can repair all types of laptops and electronic items at reasonable prices.
Regard
Stacy
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